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Sun StorEdge[tm] A3500 Array: Field Change Orders

 

Implementation (Impl.):
M
= Mandatory (Fully Pro-Active)

C
= Controlled Pro-Active (per Sun Geo Plan)

U
= Upon Failure

FCO

Impl.
Components Affected Description
A0182-1
C
18GB and 36GB IBM disk drives 18GB and 36GB IBM disk drives experiencing high failure rate in high humidity and high temperature environments.
A0172-1
C
72-inch StorEdge Cabinet
(Delorean)
Delorean 72-inch StorEdge Cabinets shipped before July 12, 1999 may have unusable Anti-Tilt stabilizer rails. During installation of a 72-inch StorEdge Cabinet it may become apparent that it is not possible to fit the Anti-Tilt stabilizer rails to the cabinet screw studs. Some rails may fit initially, but subsequently they may bind in use or become completely jammed. This may make the rails unusable. In some cases rails may even fall off, as persistent binding can loosen the screw-in studs. This problem may become apparent some time after installation, following a number of rail extension and retraction operations.
A0165-1
C
Battery Canister (370-2434-01) Any Battery Backup Unit over two years old may not have enough energy to hold data in the RSM2000 or A3000 controller's Write-Back Cache for 72 hours in the event of a power outage
A0164-1
C
FC-AL PCI Card FC100/P (375-0040-02 or below) Systems with FC100/P cards (QL2100 PCI FC-AL HBA) having Molex optical transceivers, may cause increasing numbers of loop errors, excessive LIPs, and SCSI parity errors as they age.
A0163-1
C
Differential Ultra/Wide SCSI UDWIS/S (370-2443-01) Systems with large quantities of UDWIS/SBus Host Adapters installed may not come up after reboot due to miscommunication between the SCSI host and the target. Large configurations with many UDWIS/SBus Host Adapter cards are more vulnerable due to higher probability of encountering the reboot problem. If a system can be rebooted it may fail to communicate correctly with a storage device connected via a UDWIS/SBus Host Adapter. This would have different results depending on the system configuration.
A0162-1
C
360 watt power supply FDK PEX737-30 (300-1340-03) Storage A1000 or D1000 (Dilbert) Power supplies fail with amber LED. Since the Storage A1000 or D1000 has two power supplies and are redundant, the system will continue to run with one failed power supply. A total of 7217 affected Dilberts shipped with 14,434 affected power supplies between June 1998 and October 1999. It is estimated that 66% of these 7217 Dilberts will experience a power supply failure due to this issue within three years from the time they are put into service.
A0113-3
C
4.2GB 7200 RPM Disk Drive (540-2937-01)
4.2GB 7200 RPM Disk Drive (540-2938-02)
4.2GB 7200 RPM Quantum Disk Drive VK4550J (370-2809-XX )
After extended run time in heavy disk access applications AND extended power down times Quantum (model# VK4550J or VK45J05) 4.2GB, 3 1/2-inch, 7200 RPM Single-Ended, Ultra/Wide SCSI disk drives may fail to spin up. These drives are at risk of premature failure due to oil contamination which causes a stiction failure in the HDA. Only disk drives in the following FRU serial number range are affected:

0005181-97041Dxxxx to 0005181-97440Dxxxx

 


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