Document fcos/A0102-1
FCO #: A0102-1
SYNOPSIS: Various disk related errors, including SCSI timeouts, drive offline
and trap 31 due to KSS crystal
DATE: Jul/30/97
KEYWORDS: Various disk related errors, including SCSI timeouts, drive offline
and trap 31 due to KSS crystal
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
SYNOPSIS: Various disk related errors, including SCSI timeouts, drive
offline and trap 31 due to KSS crystal.
PRODUCT CATEGORY: System
PRODUCTS AFFECTED:
Workstations - Desktops
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SPARCstation 5 - 170 -MHz TurboSPARC
S5F24-170-32-P17
S5T24-170-32-P17
S5LX1-170-32-P17
S5FX1-170-32-P17
S5TX1-170-32-P17
S5FX4-170-32-P17
S5TX4-170-32-P17
Ultra 1 - UltraSPARC - 167 MHz
A11-UAA1-3A-064AB
A11-UAA1-2A-064AB
A11-UAA1-1A-064AB
Ultra 1+ - UltraSPARC - 200 MHz
A12-UAA1-2E-064AB
A12-UAA1-1E-064AB
A12-UAA1-2F-064AB
A12-UAA1-1F-064AB
A12-UBA1-1E-128AB
A12-UBA1-1F-128AB
A12-UCA1-1E-128AB
A12-UCA1-1E-512AB
A12-UCA1-1F-128AB
A12-UCA1-1F-512AB
Ultra 2 - UltraSPARC - 2-167 MHz, 1-200 MHz, 2-200 MHz
A14-UCB1-1E-128AC
A14-UCB1-1F-128AC
A14-UBA2-1E-128AC
A14-UCA2-1F-128AC
A14-UCB2-1E-256AC
A14-UCB2-1F-256AC
A14-UCB2-1F-001AC
E2-HA 2X(A14UBA1-9S-064CB)
E2-PDB 2X(A14UBA1-9S-128EB)
Network and Media Servers
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NETRA-I-3.1-545 (SS5 Model 170)
NETRA-J-1.0-545 (SS5 Model 170)
NETRA-I-3.1-1140 (UltraSPARC 1 Model 140)
NETRA-I-3.1-1145 (UltraSPARC 1 Model 140)
NETRA-J-1.0-1145 (UltraSPARC 1 Model 140)
NETRA-I-3.1-1175 (UltraSPARC 1 Model 1/170E)
NETRA-I-3.1-21200 (UltraSPARC 2 Model 1200)
NETRA-J-1.0-21200 (UltraSPARC 2 Model 1200)
SMC-A14-167-500 (Ultra Enterprise 2 Model 2170)
NETRA-I-3.1-1150 Netra i 150 Server
NETRA-I-3.1-1150R Netra i 150 Server
NETRA-NFS-NFS151T Netra NFS 150 Server
NETRA-NFS-NFS151R Netra NFS 150 Server
Workgroup Servers
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A11-UAA1-9S-064CB Ultra Enterprise 1 Model 140
A11-UBA1-9S-064CB Ultra Enterprise 1 Model 170
A11-UBA1-9S-128EB Ultra Enterprise 1 Model 170
A11-UBA1-9S-256EB Ultra Enterprise 1 Model 170
A14-UBA2-9S-128CB Ultra Enterprise 2 Model 2170
A14-UCB1-9S-128CC Ultra Enterprise 2 Model 1200
A14-UCB2-9S-256CC Ultra Enterprise 2 Model 2200
A14-UCB2-9S-512CC Ultra Enterprise 2 Model 2200
HPC2-2200 Ultra Enterprise 2 Model 2200
E150-UBA1-CD Ultra Enterprise 150 Tower System
E150-UBA1R-CD Ultra Enterprise 150 Rack Mount
PART NUMBERS AFFECTED:
501-3059-XX SS5 Model 170, 0MB FRU
NETRA-J-1.0-545/NETRA-I-3.1-545
501-2836-XX Ultra 1 Model 140, (A11-140) 0MB FRU
Netra i 1/140
501-3082-XX Ultra 1/170, (A11-170) 0MB FRU
Netra nfs 150/Netra i 150/E 150
501-4291-XX Ultra 1 Model 140E, (A12-140) 0MB FRU
501-2486-XX Ultra 1 Model 170E, (A12-170) 0MB FRU
Netra i 1/170
501-4134-XX Ultra 1 Model 200E, (A12-200) 0MB FRU
501-2487-XX Ultra 2, (A14-1170) (A14-2170) (A14-1200),(A14-2200)
0MB FRU
501-3132-XX Ultra 2, (A14-1170) (A14-2170) (A14-1200),(A14-2200)
0MB FRU
REFERENCES:
Stopship#: WW200#09143
DPCO#: 115
PROBLEM DESCRIPTION:
Some shipments of the above listed systems (including SPARCstation 5,
Ultra 1, Ultra 2 and Workgroup Servers) may see various disk related errors,
including SCSI timeouts, drive offline and trap 31 when exercising the
onboard SCSI interface. These messages will appear in the system console
window.
Below is an example of a related trap error message:
BAD TRAP CPU1 TTYPE 31 rp=0x30033b10 addr=0x0 mmu_fsr=0x0
unix: WARNING: /sbus@1f,0/SUNW,fas@e,8800000 (fas0):
unix: Connected command timeout for Target 0.0
unix: WARNING: /sbus@1f,0/SUNW,fas@e,8800000 (fas0):
unix: Target 0 reducing sync. transfer rate
unix: fas: Cmd dump for Target 0 Lun 0:
unix: fas: cdb=[ 0x8 0x0 0x0 0x0 0x4 0x0 ]
unix: fas: State=DATA_DONE Last State=DATA
unix: fas: pkt_state=0x7<CMD,SEL,ARB> pkt_flags=0x74000
pkt_statistics=0x61
The above failures are attributable to the coupled mode/activity dip problem
on crystal p/n 150-2417-01 manufactured by KSS. A limited number of systems,
having the KSS crystal, were shipped in the first quarter of calendar year
1997.
The failure rate observed was under 1%. Corrective actions were in place at
Sun Manufacturing around the middle of March 1997 via Worldwide Stopship
Notice WW200#09143.
IMPLEMENTATION:
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| | MANDATORY (Fully Pro-Active)
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| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
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| X | UPON FAILURE
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REPLACEMENT TIME ESTIMATE: 30 minutes
SPECIAL CONSIDERATIONS:
CORRECTIVE ACTION:
Upon failure, replace any of the below listed affected part numbers having the
KSS crystal with another having the StopShip label "WW200#09143" or NOT
having
the KSS crystal.
The affected boards are listed below with KSS Crystal component locations:
501-3059-XX - X1104,D4D4
501-2836-XX - X1102,C5H5
501-3082-XX - X1102,C5H5
501-4291-XX - X1101,C5H8
501-2486-XX - X1101,C5H8
501-4134-XX - X1101,C5H8
501-2487-XX - X1101,I9N1
501-3132-XX - X1101,I9N1
KSS crystals (Sun p/n 150-2417-01) can be identified by the following
markings/date codes:
40DKSS6M 40DKSS7A 40DKSS7B
BILLING TYPE:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
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Implementation Footnote:
________________________
i) In case of Mandatory FCOs, SunService will attempt to contact all known
customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, SunService mission critical support
teams will initiate proactive swap efforts for their respective accounts,
as required.
iii) For Replace upon Failure FCOs, SunService partners will implement the
necessary corrective actions as and when they are required.
SunWeb Access:
______________
All released FINs and FCOs can be accessed internally on the SunWeb using your
favorite network browser as follows:
* Access the top level URL of http://cte.corp/FIN_FCO/
* From there, select the appropriate link to query or browse the FIN and
FCO Homepage collections.
Supporting documents for FIN/FCOs can be found on Edist. Edist can be
accessed internally at the following URL: http://edist.corp/.
* From there, follow the hyperlink path of "SunService Documentation"
and
click on "FIN & FCO attachments", then choose the appropriate
folder, FIN or
FCO. This will display supporting directories/files for FINs or FCOs.
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General:
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Send questions or comments to finfco-manager@cte.Corp
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