Document fcos/A0103-1

FCO #: A0103-1

SYNOPSIS: E10000 Hang created by control board going into a continuous reset
          mode

DATE: Sep/19/97

KEYWORDS: E10000 Hang created by control board going into a continuous reset
          mode


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        - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD CHANGE ORDER
                  (For Authorized Distribution by SunService)


SYNOPSIS: E10000 Hang created by control board going into a continuous
          reset mode.

PRODUCT CATEGORY: System

PRODUCTS AFFECTED:

Mkt_ID   Platform   Model   Description                      Serial Number
------   --------   -----   -----------                      -------------
E10000   E10000     ALL     Ultra Enterprise E10000 Server         -

X2720A   E10000     ALL     Control Board w/ethernet               -


PART NUMBERS AFFECTED:

Part Number   Description
-----------   -----------
501-4345-05   ECB ASSY SET, Control Board
501-4345-04   ECB ASSY SET, Control Board (612-6524-006)

501-4345-50   Control Board (same as 501-4345-04)
501-4345-51   Control Board (same as 501-4345-05)

REFERENCES:

ECO# WO_11144
DPCO# 118

PROBLEM DESCRIPTION:     

Ultra Enterprise E10000 Servers with one of the Control Boards listed above,
that have a jumper strap connecting pin 1 to pin 2 at location J6, can go into
a continuous reset mode because the System Service Processor (SSP) does not see

the controller board during the boot process.

E10000 Control Board part number 501-4839-xx is not affected as the J6 jumper
is not present on this board which was released under ECO# WO_11144.

The fix was cut into Sun Manufacturing during the first week of April '97.

The affected customer list, as well as an updated drawing of the Control
Board showing Jumper J6, can be accessed by following the SunWeb Access 
instructions below for locating FIN/FCO Supporting documents.


IMPLEMENTATION:

         ---
  	| X |  	MANDATORY (Fully Pro-Active)
	 ---    

         ---
  	|   | 	CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
	 ---   
			
         ---
  	|   | 	UPON FAILURE
	 ---
	

REPLACEMENT TIME ESTIMATE:   20 minutes

SPECIAL CONSIDERATIONS:

CORRECTIVE ACTION:
  
Visually inspect Control Board location J6 for jumper strap connecting pin 1
to pin 2.  If present remove the jumper strap.  Leave the header intact on the
board.  Reset the Control Board by allowing the system to boot and adjust fan 
speed.

Upon failure replace with  501-4839-01 or 501-4345-53 (J6 jumper less) boards
or with Control Board having the jumper strap removed.


BILLING TYPE:

 Warranty: Sun will provide parts at no charge under Warranty 
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates 
               defined in the Price List.

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Implementation Footnote:
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i)   In case of Mandatory FCOs, SunService will attempt to contact all known
     customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, SunService mission critical support
     teams will initiate proactive swap efforts for their respective accounts,
     as required.

iii) For Replace upon Failure FCOs, SunService partners will implement the
     necessary corrective actions as and when they are required.

SunWeb Access: 
______________

All released FINs and FCOs can be accessed internally on the SunWeb using your 
favorite network browser as follows:

* Access the top level URL of http://cte.corp/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
accessed internally at the following URL: http://edist.corp/.
 
* From there, follow the hyperlink path of "SunService Documentation"
and 
  click on "FIN & FCO attachments", then choose the appropriate
folder, FIN or 
  FCO.  This will display supporting directories/files for FINs or FCOs.

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General:
________

Send questions or comments to finfco-manager@cte.Corp

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