Document fcos/A0139-1
FCO #: A0139-1
SYNOPSIS: Any Ultra PCI-based system with the PGX Graphics PCI Frame Buffer
installed may display a vertical black stripe while running in the
OpenWindows environment.
DATE: Nov/25/98
KEYWORDS: Any Ultra PCI-based system with the PGX Graphics PCI Frame Buffer
installed may display a vertical black stripe while running in the
OpenWindows environment.
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
SYNOPSIS: Any Ultra PCI-based system with the PGX Graphics PCI Frame Buffer
installed may display a vertical black stripe while running in
the OpenWindows environment.
TOP FIN/FCO REPORT: No
PRODUCT_REFERENCE: PGX Graphics Card
PRODUCT CATEGORY: Display / Frame buffer
PRODUCTS AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected
------- ---------
A26 E250 ALL Ultra Enterprise 250 -
A25 E450 ALL Ultra Enterprise 450 -
A23 A23 ALL Ultra 60 -
A22 A22 ALL Ultra 10 -
A21 A21 ALL Ultra 5 -
A20 E450 ALL Ultra 450 -
A16 A16 ALL Ultra 30 -
E6500 E6500 ALL Ultra Enterprise 6500 -
E6000 E6000 ALL Ultra Enterprise 6000 -
E5500 E5500 ALL Ultra Enterprise 5500 -
E5000 E5000 ALL Ultra Enterprise 5000 -
E4500 E4500 ALL Ultra Enterprise 4500 -
E4000 E4000 ALL Ultra Enterprise 4000 -
E3500 E3500 ALL Ultra Enterprise 3500 -
E3000 E3000 ALL Ultra Enterprise 3000 -
X-options Affected
--------- --------
X3660A - - PGX Color Frame Buffer -
X7128A - - 17" Entry Color, PGX CFB -
X7138A - - 20" Entry Color, PGX CFB -
X7148A - - 24" Entry Color, PGX CFB -
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -------
370-2256-02 PGX PCI-based 8-bit Color Frame Buffer -
(SCSI Devices)
Type Vendor Model SerialNumber(Min) SerialNumber(Max) Firmware
---- ------ ------- ------------------ ------------------ --------
N/A
REFERENCES:
ECO: WO_12630
LEAP: 916
WW StopShip: WW001#03536
BugId: 4134497
PROBLEM DESCRIPTION:
Any Ultra PCI-based system with the PGX Graphics PCI Frame Buffer (Sun
p/n 370-2256-02) installed may display a vertical black stripe down the
middle of the screen while operating in the OpenWindows environment.
This only occurs on PGX Frame Buffers where Fcode version 1.09 is
present. Fcode version 1.06 does not experience this condition.
Unreleased Fcode version 1.09, which was inadvertently cut into the
370-2256-02, incorrectly sets the memory size in the MEM_CNTL register
to 4M when the board only has 2M as reported under Bud ID 4134497.
Current Fcode version 1.11 corrects this problem. Suspect parts can be
visually identified by reading the label on the EPROM located at U4 on
the PGX card. The EPROM will have the following annotation:
SUN nach64 PCI
113-377-1-109 (109 indicates 1.09 Fcode)
(C) 1998
Fcode version 1.11 was incorporated into the 370-2256-03 within Manufacturing
starting in late May 1998 via ECO# WO_12630. All 370-2256-02 boards were
purged from Manufacturing in August 1998 via StopShip/Purge WW001#03536 and
within Enterprise Services as late as October 1998 via LEAP_916.
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| X | UPON FAILURE
---
REPLACEMENT TIME ESTIMATE: 30 minutes
SPECIAL CONSIDERATIONS:
CORRECTIVE ACTION:
Upon failure replace 370-2256-02 with 370-2256-03.
BILLING TYPE:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
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Implementation Footnote:
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i) In case of Mandatory FCOs, Enterprise Services will attempt to contact
all known customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, Enterprise Services mission critical
support teams will initiate proactive swap efforts for their respective
accounts, as required.
iii) For Replace upon Failure FCOs, Enterprise Services partners will implement
the necessary corrective actions as and when they are required.
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General:
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Send questions or comments to finfco-manager@cte.Corp
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