Document fcos/A0158-1
FCO #: A0158-1
SYNOPSIS: Ultra 60 systems shipped out of Sun UK may experience crystal
reliability issues which results in mutliple failure types
DATE: Dec/17/99
KEYWORDS: Ultra 60 systems shipped out of Sun UK may experience crystal
reliability issues which results in mutliple failure types
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
SYNOPSIS: Ultra 60 systems shipped out of Sun UK may experience crystal
reliability issues which results in mutliple failure types.
TOP FIN/FCO REPORT: No
PRODUCT_REFERENCE: Ultra 60 Motherboard Crystal Reliability
PRODUCT CATEGORY: Desktop / System Board
PRODUCTS AFFECTED:
Systems Affected:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
A23 A23 ALL Ultra 60 -
N03 Netra - Netra T1125 -
N04 Netra - Netra T1120 -
X-options Affected:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
N/A
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -----
501-4450-13 Ultra 60 motherboard -
(SCSI Devices)
Type Vendor Model SerialNumber(Min) SerialNumber(Max) Firmware
---- ------ ------- ------------------ ------------------ --------
N/A
REFERENCES:
DPCO: 159
WW StopShip: WSS200#12964
Process Alert: PA200#13004
BugId: 4254643
Esc: 521579
PROBLEM DESCRIPTION:
Ultra 60 systems shipped out of Sun UK may experience crystal reliability
issues which results in mutliple failure types as listed below.
Failure symptoms are varied, as all I/O devices or busses are potentially
affected but appear to occur (most predominantly) in humid environmental
conditions, with TTF's (time to fail) from hours up to several months.
The reported failure symptoms are as follows;
- At power ON, system is dead
- After power on, no video (OBP hang when probe keyboard)
- Booting disk failed due to following messages;
Bad magic number in disk label
Can't open disk label package
- POST failed due to Psycho test or ecpptest
Only Solectron-UK (United Kingdom) built boards are affected because of a
Solectron Manufacturing process issue. Affected Ultra 60 motherboards
are identifiable by both the "Made in UK" label on the motherboard and
the
Solectron Trace ability (STARS) label (located by sun part number label)
with datecode between 4398 and 3399. For Solectron Scotland built boards,
this label will begin with "SSL" followed by the STARS number. Ultra
60
motherboards built in the United States are not affected.
Root cause analysis has determined that all failures are due to malfunction
of TDK ceramic resonators at location X2401(24MHz) and location X3001(16.6MHz).
Good boards can be identified by the StopShip label "WSS200#12964" on
both the
board and the outside of the box, by the Deport Change Order label
"DPCO#159"
on board stiffener bar, or by the Process Alert labels "PA200#13003" or
"PA200#13004".
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| X | UPON FAILURE
---
REPLACEMENT TIME ESTIMATE: 30 minutes
SPECIAL CONSIDERATIONS:
Only Soletron UK built Ultra 60 motherboards with date codes between 4398 and
3399 are affected.
CORRECTIVE ACTION:
Upon failure replace affected 501-4450-13 with 501-4450-13 (or above) not
built in the Uk, or having one of the following labels;
"WSS200#12964"
"DPCO#159"
"PA200#13003"
"PA200#13004"
BILLING TYPE:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
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Implementation Footnote:
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i) In case of Mandatory FCOs, Enterprise Services will attempt to contact
all known customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, Enterprise Services mission critical
support teams will initiate proactive swap efforts for their respective
accounts, as required.
iii) For Replace upon Failure FCOs, Enterprise Services partners will implement
the necessary corrective actions as and when they are required.
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General:
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Send questions or comments to finfco-manager@Sun.COM
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