Document fcos/A0161-1
FCO #: A0161-1
SYNOPSIS: Enterprise 10000 systems with (SunSwift) Cards could experience
intermittent but fatal errors at power up
DATE: Mar/21/00
KEYWORDS: Enterprise 10000 systems with (SunSwift) Cards could experience
intermittent but fatal errors at power up
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
SYNOPSIS: Enterprise 10000 systems with (SunSwift) Cards could experience
intermittent but fatal errors at power up.
TOP FIN/FCO REPORT: Yes
PRODUCT_REFERENCE: E10000 / SunFastEthernet (SunSwift) SBus Card
PRODUCT CATEGORY: Server / System Board; Networking / Ethernet
PRODUCTS AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected
------- --------
- E10000 ALL Ultra Enterprise 10000 -
X-options Affected
--------- --------
X1018A - - SunFastEthernet (SunSwift)
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -----
501-2739-05 SunFastEthernet (SunSwift) SBus Card -
605-1568-03 SunFastEthernet (SunSwift) SBus Card -
(SCSI Devices)
Type Vendor Model SerialNumber(Min) SerialNumber(Max) Firmware
---- ------ ------- ------------------ ------------------ --------
N/A
REFERENCES:
ECO: WO_09756
DPCO: 172
WW StopShip: WS001#3608
BugId: 4251728
Esc: 521348
PROBLEM DESCRIPTION:
Enterprise 10000 systems with SunFastEthernet Cards (Sun p/n 501-2739-05)
could experience system hangs, CRC Data errors, no network access or ethernet
interrupts. System may fail POST.
Examples of possible error messages are...
1- After a power up during POST the following message could appear;
Interrupt is in the wrong state
2- After a successful POST the following message could appear during the OBP;
Can't clear FAS interrupts: Check SCSI Term. Power Fuse.
sd st Resetting...
Root cause has been determined to be the result of a new supplier in
Malaysia who began supplying product to Sun on July 1, 1999 but did not
incorporate rework as described in ECO# WO_09756.
Below shows the affected supplier date codes ranges and the quantities
associated with those ranges.
Supplier Date Code/Serial Number/Serial numbers;
From To Qty
---- -- ---
5012739154211 5012739156000 1790
5012739157501 5012739158500 1000
5012739159501 5012739160000 500
5012739160001 5012739162000 2000
5012739166001 5012739166920 920
5012739167001 5012739167063 64
5012739167137 5012739167582 446
----
TOTAL QTY 6720
Corrective action was taken in Sun Manufacturing on October 1, 1999 via
StopShip WS001#3608. Therefore, only SunFastEthernet Cards made in Malaysia
between July 1, 1999 and October 1, 1999 are affected. Corrective action
was taken in Enterprise Services by issuing DPCO_172 on January 10th, 2000.
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| X | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| | UPON FAILURE
---
REPLACEMENT TIME ESTIMATE: 60 minutes
SPECIAL CONSIDERATIONS:
CORRECTIVE ACTION:
Upon failure or request replace 501-2739-05 SunFastEthernet Card in the
affected serial number ranges AND made in Malaysia with a 501-2739-05
not made in Malaysia or having StopShip Label "WS001#3608" or with a
501-2739-05 outside of the affected serial number range.
BILLING TYPE:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
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Implementation Footnote:
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i) In case of Mandatory FCOs, Enterprise Services will attempt to contact
all known customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, Enterprise Services mission critical
support teams will initiate proactive swap efforts for their respective
accounts, as required.
iii) For Replace upon Failure FCOs, Enterprise Services partners will implement
the necessary corrective actions as and when they are required.
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General:
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