Document fcos/A0168-1
FCO #: A0168-1
SYNOPSIS: Any PCI card may not seat properly in E220R and E420R systems
DATE: Sep/06/00
KEYWORDS: Any PCI card may not seat properly in E220R and E420R systems
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
SYNOPSIS: Any PCI card may not seat properly in E220R and E420R systems.
TOP FIN/FCO REPORT: No
PRODUCT_REFERENCE: PCI Card, E420R and E220R rear panel
PRODUCT CATEGORY: Server / System Box
PRODUCTS AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected
------- --------
A33-AA E420R - Enterprise 420R (see Problem Description)
A34-AA E220R - Enterprise 220R (see Problem Description)
X-options Affected
--------- --------
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -------
540-4281-01 Rear Panel, E420R -
540-4282-01 Rear Panel, E220R -
(SCSI Devices)
Type Vendor Model SerialNumber(Min) SerialNumber(Max) Firmware
---- ------ ------- ------------------ ------------------ --------
n/a
REFERENCES:
ECO: WO_18082, WO_16585, WO_17282
MAN: 806-1082-10 Sun Enterprise 420R Product Notes
MAN: 806-1083-10 Sun Enterprise 220R Product Notes
MAN: 806-1080-10 Sun Enterprise 420R Server
MAN: 806-1081-10 Sun Enterprise 220R Server
MAN: 806-1079-10 Sun Enterprise 220R Owners Guide
MAN: 806-1078-10 Sun Enterprise 420R Owners Guide
PROBLEM DESCRIPTION:
Any PCI card may not seat properly in an Enterprise 220R and Enterprise 420R
systems because the PCI bracket will stop against the the metal retaining
bracket at the lower portion of the the Rear Panel, and the screw at the top
of the bracket will not go all the way down. This will cause the PCI card
not to be recognized by the system and will therefore render that PCI card
inoperable.
Root cause determined that the lower PCI retaining bracket on the Rear Panel
Assembly was causing an obstruction and had to be relocated. All Enterprise
420R and 220R systems shipped between November 2, 1999 and February 9, 2000
are affected. Affected systems will have serial numbers of 9xxxxxxx through
007xxxxx.
Examples of System Serial Number;
949H2619 Affected System
008H361A Unaffected System
The system serial number contains a total of eight (8) alphanumeric characters
and are formatted as follows. First digit is the last digit of the build year.
Second and third digits are the build week. Fourth through eighth digits are
the system's unique hexadecimal serial number for that particular year/week
build.
12345678
^^^^^^^^
|||\\\//
||| Serial Number
|||
|Week
|
Year
Corrective action was implemented in Sun Manufacturing on February 2, 2000 by
the release of the 540-4281-02 and 540-4282-02 Rear Panels via ECO# WO_16585.
Corrective action was made available to Enterprise Services on April 3, 2000
by the release of the 540-4281-02 and 540-4282-02 Rear Panel FRUs via ECO#
WO_17282. All Enterprise 420R and 220R systems shipped between November 2,
1999 and February 9, 2000 are affected.
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| X | UPON FAILURE
---
REPLACEMENT TIME ESTIMATE: 45 minutes
SPECIAL CONSIDERATIONS:
CORRECTIVE ACTION:
If the above PCI card seating problem is experienced replace the appropriate
rear panel assembly as follows;
540-4281-01 with 540-4281-02
- or -
540-4282-01 with 540-4282-02
E220/420R rear panel replacement procedures:
1. Remove the Fan tray, Motherboard, CPU modules and PCI Cards according to
the service procedures for the E220R or E420R which can be found in the
appropriate Service Manual.
806-1080-10 E420R Service Manual
806-1081-10 E220R Service Manual
2. Remove 6 screws that hold the metal plate that the mother board rests on.
- two (2) flat head screws on each side of the unit that attach through
the side wall just below the rails,
- two (2) screws that attach inside the unit near the rear panel,
- one (1) screw by the PCI slot, and
- one (1) screw near the serial port
3. Remove two (2) screws that hold the rear panel to the chassis. These
are located at the outside rear of the unit, at the top of each corner.
4. Replace the rear panel.
5. Install the outer rear two (2) screws.
6. Install the two (2) internal and the four (4) external screws that hold
the metal plate.
7. Install the Motherboard.
8. Install the CPU modules and PCI cards.
9. Install the Fan tray.
10. Ensure all cables are properly reinstalled.
COMMENTS:
The 540-4281-02 and the 540-4282-02 are not affected by this seating
problem and should only be replaced if customer has an issue with the
lack of I/O port labels on the Rear Panel.
BILLING TYPE:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
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Implementation Footnote:
________________________
i) In case of Mandatory FCOs, Enterprise Services will attempt to contact
all known customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, Enterprise Services mission critical
support teams will initiate proactive swap efforts for their respective
accounts, as required.
iii) For Replace upon Failure FCOs, Enterprise Services partners will implement
the necessary corrective actions as and when they are required.
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