Document fcos/A0174-1
FCO #: A0174-1
SYNOPSIS: Enterprise 250 systems may experience CPU module failures or DOA
conditions during POST
DATE: Dec/20/2000
KEYWORDS: Enterprise 250 systems may experience CPU module failures or DOA
conditions during POST
---------------------------------------------------------------------
- Sun Proprietary/Confidential: Internal Use Only -
---------------------------------------------------------------------
FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
SYNOPSIS: Enterprise 250 systems may experience CPU module failures
or DOA conditions during POST.
TOP FIN/FCO REPORT: Yes
PRODUCT_REFERENCE: E250 400MHz CPU Module
PRODUCT CATEGORY: Server / System CPU Module
PRODUCTS AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected
------- --------
- A26 - Enterprise 250 038Hxxxx - 039Hxxxx
X-options Affected
--------- --------
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -----
501-5445-05 400MHz Ultra Sparc II Module -
(SCSI Devices)
Type Vendor Model SerialNumber(Min) SerialNumber(Max) Firmware
---- ------ ------- ------------------ ------------------ --------
N/A
REFERENCES:
DPCO: 210
WW StopShip: P001#03682
MANUAL: 805-5160-10
URL: http://sdpsweb.ebay/FIN_FCO/FCO/FCO_A0174-1_Dir/ShipList.ps
PROBLEM DESCRIPTION:
Enterprise 250 systems may experience CPU Module failures or DOA conditions
during Power-On Self-Test (POST). Failures are catastrophic, repeatable,
and are not intermittent when they are encountered.
Root cause analysis showed that the supply vendor found that during
manufacturing of the 400MHz Ultra Sparc II Module, one of the the tools
used to attach the SRAM heat sinks was out of calibration. This condition
caused cracking of the SRAMS which resulted in DOA conditions or premature
failures on Enterprise 250 systems.
Only Enterprise 250 systems within the serial number range 038Hxxxx to 039Hxxxx
were shipped with affected 400MHz Ultra Sparc II Modules. The "H" in
the serial
number is the Plant Code and stands for Newark, CA.
Not all of the modules produced during this 2 week period were affected but
it is impossible to determine which ones were without screening and testing.
Visual inspection alone is not adequate.
All 295 affected systems have been identified, located and are listed via a
link in the Special Considerations section below. Quantities of affected
modules in each system are unknown, however, there are a maximum of 2 modules
per system. No affected Xoptions or Field Replaceable Units (FRUs) were
shipped.
Corrective action was put in place in Manufacturing via a Worldwide
StopShip/Purge P001#03682 on September 30, 2000. Corrective action was put
in place in Enterprise Services via a DPCO# 210 on December 19, 2000.
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| X | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| | UPON FAILURE
---
REPLACEMENT TIME ESTIMATE: 0.5 hours
SPECIAL CONSIDERATIONS:
As this was a local vendor tooling issue, only systems shipped out of
the Newark, California plant are affected. This means that only the
Americas and APac should be affected. EMEA and Japan should have no
affected customers.
Reference the affected customer "Ship To" list located at the following
URL;
http://sdpsweb.ebay/FIN_FCO/FCO/FCO_A0174-1_Dir/ShipList.ps
CORRECTIVE ACTION :
Proactively replace all modules (Sun p/n 501-5445-05) in all affected
Enterprise 250 systems per "Ship To" list, or any Enterprise 250 system
within System Serial Number range 038Hxxxx to 039Hxxxx, with 501-5445-05
(or above).
Please refer to the Sun Enterprise 250 Server Owner's Manual (P/N 805-5160-10)
for details on removing and installing Enterprise 250 CPU modules. Specific
instructions for these procedures can be found on pages 81-83.
COMMENTS :
There is no visual or software means to determine an affected module.
BILLING TYPE:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
--------------------------------------------------------------------------
Implementation Footnote:
________________________
i) In case of Mandatory FCOs, Enterprise Services will attempt to contact
all known customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, Enterprise Services mission critical
support teams will initiate proactive swap efforts for their respective
accounts, as required.
iii) For Replace upon Failure FCOs, Enterprise Services partners will implement
the necessary corrective actions as and when they are required.
--------------------------------------------------------------------------
All released FINs and FCOs can be accessed using your favorite network
browser as follows:
SunWeb Access:
______________
* Access the top level URL of http://sdpsweb.EBay/FIN_FCO/
* From there, select the appropriate link to query or browse the FIN and
FCO Homepage collections.
SunSolve Online Access:
_______________________
* Access the SunSolve Online URL at http://sunsolve.Central/
* From there, select the appropriate link to browse the FIN or FCO index.
Supporting Documents:
____________________
Supporting documents for FIN/FCOs can be found on Edist. Edist can be
accessed internally at the following URL: http://edist.Central/.
* From there, follow the hyperlink path of "SunService Documentation"
and
click on "FIN & FCO attachments", then choose the appropriate
folder,
FIN or FCO. This will display supporting directories/files for FINs or
FCOs.
Internet Access:
_______________
* Access the top level URL of https://infoserver.Sun.COM
--------------------------------------------------------------------------
General:
________
Send questions or comments to finfco-manager@Sun.COM
---------------------------------------------------------------------------
Copyright (c) 1997-2003 Sun Microsystems, Inc.