Document fcos/A0194-1
FCO #: A0194-1
SYNOPSIS: Ultra Enterprise E6000 & E6500 system Load Boards
can be susceptible to fatal resets
DATE: Oct/22/2002
KEYWORDS: Ultra Enterprise E6000 & E6500 system Load Boards
can be susceptible to fatal resets
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD CHANGE ORDER
(For Authorized Distribution by Enterprise Services)
FCO #: A0194-1 Date: Oct/22/2002
SYNOPSIS: Ultra Enterprise E6000 & E6500 system Load Boards can
be susceptible to fatal resets.
Sun Alert: No
TOP FIN/FCO REPORT: No
PRODUCT_REFERENCE: E6000/E6500 Servers
PRODUCT CATEGORY: Server / System Component
PRODUCT AFFECTED:
Systems Affected:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
E6000 E6000 - Ultra Enterprise 6000 -
E6500 E6500 - Ultra Enterprise 6500 -
X-Options Affected:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- - - - -
AFFECTED PARTS:
Part Number Description Model
----------- ----------- -----
501-3142-01 Load Board SunFire -
REFERENCES:
LEAP: 1837.A
ECO: W0_22189
Manual: 805-2632-11 Enterprise 6000/6500 System Reference Manual
BugID: 44953367
PROBLEM DESCRIPTION :
Ultra Enterprise E6000 & E6500 system Load Boards can be susceptible
to fatal resets.
Root cause for the Load Board was related to excessive noise
on the 3.3 volt monitoring circuit, which caused the voltage
to go out of specification and generated a Fatal Reset error.
An example of a FATAL ERROR reset message follows (reference
bug ID 44953367):
TL=0000.0000.0000.0005 TT=0000.00
=00 0Fatal Reset
0,0>FATAL ERROR
0,0> At time of error: System software was running.
0,0> Diagnosis: Board 15, AC, CPU, Dtags
0,0>Log Date: Jul 25 4:15:17 GMT 2001
0,0>
0,0>RESET INFO for CPU/Memory board in slot 15
0,0> AC ESR 0
sysadmin-SAPPHIRE>0000000.00000201 READTAG UPA_A_ERR
0,0> DC[0] 00
0,0> DC[1] 00
0,0> DC[2] 00
0,0> DC[3] 00
0,0> DC[4] 00
0,0> DC[5] 00
0,0> DC[6] 00
0,0> DC[7] 00
0,0> FHC CSR 00050030 LOC_FATAL SYNC BRD_LED_M BRD_LED_R
0,0> FHC RCSR 02000000 FATAL
0,1>
0,0> Config policy change
0,1>@(#) POST 3.9.28 2000/12/20 12:29
0,0>
0,1>Copyright 2000 Sun Microsystems, Inc. All rights reserved.
0,0>@(#) POST 3.9.28 2000/12/20 12:29
0,1>
Corrective action was made available in Manufacturing via
ECO# W0_22189 on October 30, 2001 by dash rolling part number
501-3142-01 to -02. Corrective action was made available in
Sun Services via LEAP 1837.A on November 07, 2001.
PLANNED IMPLEMENTATION COMPLETION DATE: October 31, 2004
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| X | UPON FAILURE
---
REPLACEMENT TIME ESTIMATE: 1.0 hours
SPECIAL CONSIDERATION:
CORRECTIVE ACTION:
Upon failure replace 501-3142-01 with 501-3142-02.
COMMENTS:
BILLING TYPE:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
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Implementation Footnote:
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i) In case of Mandatory FCOs, Sun Services will attempt to contact
all known customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, Sun Services mission critical
support teams will initiate proactive swap efforts for their respective
accounts, as required.
iii) For Replace upon Failure FCOs, Sun Services partners will implement
the necessary corrective actions as and when they are required.
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General:
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