Document fcos/A0196-1
FCO #: A0196-1
SYNOPSIS: Sun Fire 15K & Sun Fire 12K Fan Tray Assemblies do not provide
thermal cooling headroom for MaxCPU configurations
DATE: Jun/28/2002
KEYWORDS: Sun Fire 15K & Sun Fire 12K Fan Tray Assemblies do not provide
thermal cooling headroom for MaxCPU configurations
---------------------------------------------------------------------
- Sun Proprietary/Confidential: Internal Use Only -
---------------------------------------------------------------------
FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
SYNOPSIS: Sun Fire 15K & Sun Fire 12K Fan Tray Assemblies do not
provide thermal cooling headroom for MaxCPU configurations.
Sun Alert: No
TOP FIN/FCO REPORT: Yes
PRODUCT_REFERENCE: Server / Fan Tray
PRODUCT CATEGORY: Server / System Component
PRODUCT AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- F15K - Sun Fire 15K
- F12K - Sun Fire 12K
X-Options Affected
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
X4225A F15K / F12K - MaxCPU Board 900MHZ -
AFFECTED PARTS:
Part Number Description Model
----------- ----------- -----
540-4050-xx Assy Fan Tray - Starcat -
REFERENCES:
ECO: W0_23549
LEAP: 1990
LEAP: 1996
ECO: W0_24030 Rework to -02
PatchID: 
112633
PROBLEM DESCRIPTION :
All Sun Fire 15K and Sun Fire 12K systems with older fan tray
(part number 540-4050-xx) can not support the addition of the
MaxCPU board (xoption X4525A) due to additional heat being
generated by this option.
Any Sun Fire 15K or Sun Fire 12K system shipped prior to
April 22, 2002 will require replacement of all fan trays
in order to support MaxCPU boards.
Root Cause of this issue is that the current Fan Tray Assemblies
do not provide sufficient thermal cooling headroom required for
utilization of MaxCPU boards.
Corrective Action was made available in Manufacturing via ECO# W0_24030
on May 03, 2002 by releasing part number 540-5304-02. Corrective action
was made available in Enterprise Services releasing LEAP 1996 as of
May 09, 2002.
Sun Legal approved Customer Letter can be located at;
http://sdpsweb.EBay/FIN_FCO/FCO/FCO_A0192-1_Dir/CustomerLetter.ps
CUSTOMER LIST: Reference the following URL for a list of affected customer
shipments;
http://sdpsweb.ebay/FIN_FCO/FCO/FCO_A0196-1_Dir/F15K_F12Kcust.sdc
Note: To view document click on the above URL, then save to your local
disk using your Netscape 'file' button and select 'save as', then
open file locally using StarOffice.
PLANNED IMPLEMENTION COMPLETION DATE: December 31, 2002
IMPLEMENTATION :
---
| X | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| | UPON FAILURE
---
REPLACEMENT TIME ESTIMATE :1 hour
SPECIAL CONSIDERATION :
Americas implementation: Due to material availability constrants,
implemenation in the Americas should not begin until July 8, 2002.
Please confirm material availability prior to scheduling a service
call with your customer.
CORRECTIVE ACTION :
Proactivly replace all Fan Trays (540-4050-xx) with new dual
Fan Tray (540-5304-02 or above).
Upon replacement of Fan Tray, a new ESMD tuning file (SMS
patch ID #112633-01) must be installed on the system to
ensure accurate monitoring of new environmental parameters.
COMMENTS :
BILLING TYPE:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
--------------------------------------------------------------------------
Implementation Footnote:
________________________
i) In case of Mandatory FCOs, Enterprise Services will attempt to contact
all known customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, Enterprise Services mission critical
support teams will initiate proactive swap efforts for their respective
accounts, as required.
iii) For Replace upon Failure FCOs, Enterprise Services partners will implement
the necessary corrective actions as and when they are required.
--------------------------------------------------------------------------
All released FINs and FCOs can be accessed using your favorite network
browser as follows:
SunWeb Access:
______________
* Access the top level URL of http://sdpsweb.EBay/FIN_FCO/
* From there, select the appropriate link to query or browse the FIN and
FCO Homepage collections.
SunSolve Online Access:
_______________________
* Access the SunSolve Online URL at http://sunsolve.Central/
* From there, select the appropriate link to browse the FIN or FCO index.
Internet Access:
_______________
* Access the top level URL of https://infoserver.Sun.COM
--------------------------------------------------------------------------
General:
________
Send questions or comments to finfco-manager@sdpsweb.EBay
---------------------------------------------------------------------------
Copyright (c) 1997-2003 Sun Microsystems, Inc.