Document fcos/A0197-1

FCO #: A0197-1

SYNOPSIS: Ultra 10 Systems within an affected serial number range may not pass
          EMI

DATE: June/28/2002

KEYWORDS: Ultra 10 Systems within an affected serial number range may not pass
          EMI


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SYNOPSIS: Ultra 10 Systems within an affected serial number range
          may not pass EMI.
          
Sun Alert: No

TOP FIN/FCO REPORT: No

PRODUCT_REFERENCE: Ultra 10 / Cable Kit

PRODUCT CATEGORY: DeskTop /  System Component

PRODUCT AFFECTED:

Mkt_ID     Platform     Model    Description          Serial Number
------	   --------     -----    -----------	      -------------
-            A22       Ultra 10      -           xx101xxxxx to xx214xxxxx

X-Options Affected:

Mkt_ID    Platform      Model    Description          Serial Number
------	  --------      -----    -----------	      -------------

REFERENCES:
   ECO : W0_23179
   LEAP : 2009.A 
   BugID : 446866
   ESC : 534635 
   Manual : 805-7764 Sun Ultra 10 Service Manual
 
PROBLEM DESCRIPTION:

Ultra 10 Systems within the above affected serial number range,
and having either 400MHz or 440MHz CPU modules, may not pass 
Electro Magnetic Interference (EMI).  Only systems installed in
Medical Facilities, where strict EMI standards must be maintained
to avoid interference with other equipment, are impacted.

Root cause has been found to be excessive EMI from the 400MHz or 440MHz
CPU module clock generation circuitry.  Emission variance between sample
modules were found to be quite high.

Corrective action was made available in Manufacturing via ECO W0_23179
on May 1, 2002 by releasing part number 370-4995-01.  Corrective action
was made available in Enterprise Services via LEAP #2009.A on May 15,
2002.



IMPLEMENTATION:

 ---
|   |   MANDATORY (Fully Pro-Active)
 ---

 ---
|   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
| X |   UPON FAILURE
 ---
 
PLANNED IMPLEMENTION COMPLETION DATE: June 28, 2003 

REPLACEMENT TIME ESTIMATE : .5 hours



CORRECTIVE ACTION :

Upon Failure or customer need add EMI retrofit Cable Kit (P/N 370-4995-01).
Installation instructions included with Kit.

COMMENTS :

BILLING TYPE:

 Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote:
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i)   In case of Mandatory FCOs, Enterprise Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Enterprise Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Enterprise Services partners will implement

     the necessary corrective actions as and when they are required.

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General:
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Send questions or comments to finfco-manager@sdpsweb.EBay

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