Document fcos/A0200-1
FCO #: A0200-1
SYNOPSIS: SunBlade 1000/2000 and Ultra 60/80 systems may exhibit a blank screen
upon boot up with an XVR-1000 Graphics Accelerator installed
DATE: Jul/10/2002
KEYWORDS: SunBlade 1000/2000 and Ultra 60/80 systems may exhibit a blank screen
upon boot up with an XVR-1000 Graphics Accelerator installed
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
SYNOPSIS: SunBlade 1000/2000 and Ultra 60/80 systems may exhibit
a blank screen upon boot up with an XVR-1000 Graphics
Accelerator installed.
Sun Alert: No
TOP FIN/FCO REPORT: No
PRODUCT_REFERENCE: Workstation / XVR 1000
PRODUCT CATEGORY: Server / System Component
PRODUCT AFFECTED:
Systems Affected:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- A28 - Sun Blade 1000 -
- A29 - Sun Blade 2000 -
- A27 - Ultra 8 -
- A23 - Ultra 60 -
X-Options Affected:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
X3256A - - XVR-1000 Graphics Accelerator -
AFFECTED PARTS:
Part Number Description Model
----------- ----------- -----
540-4298-06 XVR-1000 Graphics Accelerator -
REFERENCES:
LEAP: 1992
ECO: WO_23936
BugID: 4675656
WWStopShip: P001.20050.A1
DOC: 816-1330-11 XVR-1000 Graphics Accelerator Installation and Users Guide
URL: http://onestop/graphics/xvr-1000/index.shtml?newest
PROBLEM DESCRIPTION:
The display may be blank (no video) on a SunBlade 1000, SunBlade 2000, Ultra 80
and Ultra 60 upon boot-up because the XVR-1000 Graphics Accelerator is not
recognized by the system. This causes the boot-up test to fail because of an
"Error 1000" condition. This error occurs because the software can not
communicate with the S-Video chip on the board.
This failure has only been seen during qualification of the XVR-1000. The
likelihood of a customer experiencing this failure is low. In house testing
revealed a 24% failure rate on affected boards.
Root cause has determined that the S-Video chip's clock on the Graphics
Accelerator was not functioning properly due to a design issue. The fix was to
add a 1Meg Ohm, 5%, 0.25W resistor across the 13.5 MHz clock crystal (Y2600) to
aid in start up.
Corrective action was made available by dash rolling the XVR-1000 Graphics
Accelerator from 540-4298-06 to -07 via ECO# WO_23936 on April 25, 2002.
Corrective action was made available in Sun Services via LEAP# 1992 on May 01,
2002.
Sun Legal approved Customer Letter can be located at;
http://sdpsweb.EBay/FIN_FCO/FCO/FCO_A0200-1_Dir/customer_letter.sxc
CUSTOMER LIST: Reference the following URL for a list of affected customer
shipments;
http://sdpsweb.ebay/FIN_FCO/FCO/FCO_A0200-1_Dir/customer_list.sxc
Note: To view documents click on one of the above URLs, then save to your
local disk using your Netscape 'file' button and select 'save as',
then open file locally using StarOffice.
PLANNED IMPLEMENTATION COMPLETION DATE: February 15, 2003
IMPLEMENTATION:
---
| X | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| | UPON FAILURE
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REPLACEMENT TIME ESTIMATE: .5 hours
SPECIAL CONSIDERATION:
CORRECTIVE ACTION:
Proactively replace 540-4298-06 with 540-4298-07
COMMENTS:
BILLING TYPE:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
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Implementation Footnote:
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i) In case of Mandatory FCOs, Enterprise Services will attempt to contact
all known customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, Enterprise Services mission critical
support teams will initiate proactive swap efforts for their respective
accounts, as required.
iii) For Replace upon Failure FCOs, Enterprise Services partners will implement
the necessary corrective actions as and when they are required.
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General:
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Send questions or comments to finfco-manager@sdpsweb.EBay
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