Document fins/I0349-1

FIN #: I0349-1

SYNOPSIS: The two tape drive versions of the ETL 7/3500 and ETL 4/1800 are
          missing cables, which are needed to install additional drives.

DATE: Sep/26/97

KEYWORDS: The two tape drive versions of the ETL 7/3500 and ETL 4/1800 are
          missing cables, which are needed to install additional drives.


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        - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)


SYNOPSIS:  The two tape drive versions of the ETL 7/3500 and ETL 4/1800
	   are missing cables, which are needed to install additional
	   drives.

PRODUCT CATEGORY: Peripheral

PRODUCTS AFFECTED:

	X6073A  Enterprise Tape Library - ETL 7/3500 with 2 DLT 7000
					  tape drives

	X6075A  Enterprise Tape Library - ETL 4/1800 with 2 DLT 7000
					  tape drives


PART NUMBERS AFFECTED:

The following are the serial numbers of the 2 drive libraries which will
require the upgrade;

	595-4444-01  -  ETL 7/3500 - 2 Drive   
	Serial Number Range for the above part number;

		730HG2174
		730HG2176
		732HG2187
		732HG2188
		732HG2189
		732HG2190
		733HG2195
		733HG2196
		733HG2197
		734HG2209
		734HG2210
		734HG2213


	595-4354-01  -  ETL 4/1800 - 2 Drive
	Serial Number Range for the above part number;

		724HG6793
		724HG6794
		728HG6881
		728HG6882
		729HG6914
		729HG6915
		730HG6949
		730HG6950
		732HG6982
		732HG6983
		733HG7000
		733HG7001
		734HG7020
		734HG7021
		734HG7022
		735HG7037
		735HG7038


REFERENCES:

	To contact your local ATL service provider, 
		in the US call: 800-284-5101 
		international call:  1-714-477-7924


PROBLEM DESCRIPTION:

All two drive, Enterprise Tape Library(ETL) units should have the power
and data cables for the empty drive locations installed by the vendor
during manufacturing. The units listed above do NOT have the cables
installed or include the cables in the tape libraries. Without these
cables additional drives cannot be added to the unit. Many of the above
S/N range of these units have been shipped to customers.

If you have a customer with one of these units, ATL (the vendor) will
be contacting the customer to arrange the installation of the cables.

Units in the distribution centers that have NOT been shipped to
customers will have a cable kit added to the libraries. The cables will
need to be installed during the installation of the library unit or
saved for use when additional drives are installed in the library.


CORRECTIVE ACTION:

If a customer has one of these units or will receive one for
installation, contact your local ATL service provider to arrange for
installation of the cables. There will be NO CHARGE to Sun.

The vendor has agreed to install the missing cables at the customer's
site at NO CHARGE to Sun or the customer. Units still in Sun's
inventory will have cables added to the packaging but not installed in
the unit. There are no facilities available at the stocking locations
to open the packaging, install, test, and repackage the units.


COMMENTS:

Parts are provided by the vendor, ATL,  and are not available through
SunService Logistics.


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