Document fins/I0360-1


FIN #: I0360-1

SYNOPSIS: The ATL 4/1800 and ATL 7/3500 have temperature sensors that are
          programmed by the vendor. Some units have been shipped with sensors
          that were not programmed.

DATE: Nov/14/97 

KEYWORDS: The ATL 4/1800 and ATL 7/3500 have temperature sensors that are
          programmed by the vendor. Some units have been shipped with sensors
          that were not programmed.


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        - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)


SYNOPSIS: The ATL 4/1800 and ATL 7/3500 have temperature sensors that
 	  are programmed by the vendor. Some units have been shipped with
	  sensors that were not programmed.

PRODUCT CATEGORY: Storage

PRODUCTS AFFECTED: 

Mkt_ID          Model   	Description             
------          -----   	-----------  
X6074A		ETL 4/1800	Enterprise Tape Library, 4 Drive
X6075A		ETL 7/3500	Enterprise Tape Library, 2 Drive
X6076A		ETL 7/3500	Enterprise Tape Library, 7 Drive


PART NUMBERS AFFECTED:

The following are the serial numbers of units that were shipped to
customers with potentially unprogrammed sensors.

Type           Vendor    Model      Firmware    S/N(Min)     S/N(Max) 
----	       ------    -----      --------    ---------    ---------

P/N 595-4354-01

ETL 2 Drive      ATL     4/1800	       -	732HG6982    732HG6983
ETL 2 Drive      ATL     4/1800	       -	733HG7001        -
ETL 2 Drive      ATL     4/1800	       -	734HG7020    734HG7023
ETL 2 Drive      ATL     4/1800	       -	735HG7037    735HG7038
ETL 2 Drive      ATL     4/1800	       -	737HG7059        -
ETL 2 Drive      ATL     4/1800	       -	737HG7061    737HG7063
ETL 2 Drive      ATL     4/1800	       -	738HG7096    738HG7099
ETL 2 Drive      ATL     4/1800	       -	739HG7124    739HG7125
ETL 2 Drive      ATL     4/1800	       -	739HG7139    739HG7141
ETL 2 Drive      ATL     4/1800	       -	740HG7153    740HG7156
ETL 2 Drive      ATL     4/1800	       -	740HG7164        -

P/N 595-4355-01

ETL 4 Drive      ATL     4/1800	       -	733HG7000        -
ETL 4 Drive      ATL     4/1800	       -	733HG7002    733HG7004
ETL 4 Drive      ATL     4/1800	       -	734HG7016    734HG7019
ETL 4 Drive      ATL     4/1800	       -	735HG7034    735HG7036
ETL 4 Drive      ATL     4/1800	       -	737HG7058        -
ETL 4 Drive      ATL     4/1800	       -	737HG7060	 -
ETL 4 Drive      ATL     4/1800	       -	739HG7134    739HG7138

P/N 595-4444-01

ETL 2 Drive      ATL     7/3500	       -        732HG2187    732HG2190
ETL 2 Drive      ATL     7/3500	       -        733HG2195    733HG2197
ETL 2 Drive      ATL     7/3500	       -        734HG2209    734HG2210
ETL 2 Drive      ATL     7/3500	       -        734HG2213    734HG2215
ETL 2 Drive      ATL     7/3500	       -        735HG2219    735HG2222
ETL 2 Drive      ATL     7/3500	       -        737HG2238    737HG2239
ETL 2 Drive      ATL     7/3500	       -        737HG2241        -
ETL 2 Drive      ATL     7/3500	       -        738HG2251        -
ETL 2 Drive      ATL     7/3500	       -        738HG2277        -
ETL 2 Drive      ATL     7/3500	       -        740HG2289        -
ETL 2 Drive      ATL     7/3500	       -        741HG2302        -
ETL 2 Drive      ATL     7/3500	       -        741HG2304        -

P/N 595-4445-01

ETL 7 Drive      ATL     7/3500	       -        732HG2184    732HG2186
ETL 7 Drive      ATL     7/3500	       -        734HG2212	 -
ETL 7 Drive      ATL     7/3500	       -        735HG2223    735HG2225
ETL 7 Drive      ATL     7/3500	       -        737HG2237	 -
ETL 7 Drive      ATL     7/3500	       -        738HG2256	 -
ETL 7 Drive      ATL     7/3500	       -        738HG2258	 -
ETL 7 Drive      ATL     7/3500	       -        738HG2269	 -
ETL 7 Drive      ATL     7/3500	       -        738HG2271    738HG2272
ETL 7 Drive      ATL     7/3500	       -        738HG2276	 -
ETL 7 Drive      ATL     7/3500	       -        740HG2293	 -

The following are the serial numbers of units that should have been
repaired at Sun's distribution center before shipment to customers.

Type           Vendor    Model      Firmware    S/N(Min)     S/N(Max) 
----	       ------    -----      --------    ---------    ---------

P/N 595-4444-01

ETL 2 Drive      ATL     7/3500	       -        737HG2240	 -
ETL 2 Drive      ATL     7/3500	       -        738HG2250 	 -
ETL 2 Drive      ATL     7/3500	       -        738HG2252    738HG2255
ETL 2 Drive      ATL     7/3500	       -        738HG2274    738HG2275
ETL 2 Drive      ATL     7/3500	       -        738HG2278    738HG2279
ETL 2 Drive      ATL     7/3500	       -        740HG2288	 -
ETL 2 Drive      ATL     7/3500	       -        740HG2290    740HG2292
ETL 2 Drive      ATL     7/3500	       -        741HG2301	 -

P/N 595-4445-01

ETL 7 Drive      ATL     7/3500	       -        738HG2257	 -
ETL 7 Drive      ATL     7/3500	       -        738HG2259	 -
ETL 7 Drive      ATL     7/3500	       -        738HG2270    738HG2271
ETL 7 Drive      ATL     7/3500	       -        738HG2273	 -

       
REFERENCES:


ETL 4/1800 Operator's Guide - vendor number: 6211122 (This manual is
			       not available through Sun except as part
			       of the ETL Service Kit)

565-1395-02	ETL Service Kit

805-1035-10	Sun Enterprise Tape Library 7/3500 Operator's Guide 


PROBLEM DESCRIPTION:

The ETL 4/1800 and ETL 7/3500 have temperature sensors that are
programmed by the vendor (ATL) for the proper temperature threshold.
Some units have been shipped with sensors that were not programmed. If
one of these units has temperature detection enabled (default is
disabled), an over temperature error will occur immediately and the
unit will shut down. Over temperature detection is enabled through the
GUI control panel.

The sense code for over temperature is 8801. A complete list of sense
codes can be found at the end of the video training guide
(vt_guide.pdf) on the CDROM (704-5684-03) in the ETL service kit
(565-1395-02).

The vendor has agreed to replace ALL the unprogrammed sensors at the
customer's site at NO CHARGE to Sun or the customer. Units still in
Sun's inventory will have the sensors replaced.


CORRECTIVE ACTION:

Contact the local ATL service provider to arrange for installation of
the sensor. There will be no charge to Sun. If you do not know how to
contact your local ATL service provider, in the US call: 800-284-5101
or international call:  1-714-477-7924

Parts are provided by the vendor and are not available through
SunService Logistics.


COMMENTS:

If you receive one of the units listed above, you can test the sensor
by enabling over temperature detection through the GUI (refer to the
Configuring Library Options section of the Operator's Manual). If the
sensor is defective, an immediate error will occur and the unit will
shut down.

The process problem at the vendor has been corrected. All future
shipments of ANY ETL 4/1000, ETL 4/1800, and ETL 7/3500 will have over
temperature detection enabled when shipped from the factory.


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