Document fins/I0518-2
FIN #: I0518-2
SYNOPSIS: UPDATED FIN. SunSolve CDs may experience read errors on Toshiba
XM-6201B 32x drives.
DATE: FIN #: I0518-2 Oct/15/99
KEYWORDS: UPDATED FIN. SunSolve CDs may experience read errors on Toshiba
XM-6201B 32x drives.
---------------------------------------------------------------------
- Sun Proprietary/Confidential: Internal Use Only -
---------------------------------------------------------------------
FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)
SYNOPSIS: UPDATED FIN. SunSolve CDs may experience read errors on
Toshiba XM-6201B 32x drives.
TOP FIN/FCO REPORT: No
PRODUCT_REFERENCE: SunSolve CD read errors
PRODUCT CATEGORY: Software / Unbundled
PRODUCTS AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected
----------------
- ANYSYS - System Platform Independent -
X-Options Affected
------------------
X6166A - XM-6201B Toshiba 32x CD -
X6167A - XM-6201B Toshiba 32x CD -
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -----
370-3415-xx Toshiba CDROM XM-6201B-57SM
370-3416-xx Toshiba CDROM XM-6201B-57SMC
798-1401-09 CD Assy, SunSolve 4.0.8 -
(SCSI Devices)
Type Vendor Model Serial Number(Min) Serial Number(Max) Firmware
---- ------ ------- ------------------ ------------------ --------
CDROM Toshiba XM-6201B-57SM - - -
CDROM Toshiba XM-6201B-57SMC - - -
REFERENCES:
BugId: 4235448
ESC: 520428
PROBLEM DESCRIPTION:
Customers attempting to run patchinstall from SunSolve media (any version)
may encounter SCSI errors.
Typical Error Example;
Error for Command: read Error Level: Retryable
Requested Block: 1320608 Error Block: 1320608
Vendor: TOSHIBA Serial Number: 12/12/97
Sense Key: Media Error
ASC: 0x15 (random positioning error), ASCQ: 0x0, FRU: 0x
The problem appears only to occur on E250 and Ultra2 systems as a media issue
combined with 32x speed cdrom players using new SunSolve media "patch1"
CD.
The same new CD works perfectly in Ultra5 systems with no errors.
This problem can be reproduced by mounting the CD and typing "cat
patchinstall".
The failures only occur on the first attempt to access any file. To reproduce
the problem again the cd must be ejected and reloaded.
Target 6
Unit 0 Removable Read Only device TOSHIBA XM6201TASUN32XCD1103
Root cause is still under investigation.
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| X | REACTIVE (As Required)
---
CORRECTIVE ACTION:
Enterprise Customers and Authorized Service Representatives may avoid
the above mentioned SunSolve CD software problem by following the
recommendation as shown below:
1. The workaround is to read the CD on a slower speed drive (less than 32x).
UPDATES FOR FIN# I0518-2
------------------------
NOTE: This UPDATED FIN adds the mention of additional information
in the form of a workaround as shown below:
Short term fix:
1. Use a slower speed CD-ROM drive to use the SunSolve CDs.
OR
2. Read the README file first on the CD. ie "cat REAMDME.FIRST"
then run patchinstall. This will prevent the error mentioned
above. However, subsequently the patchinstall routine may log
more errors during the patch installation and the process may
hang.
COMMENTS:
--------------------------------------------------------------------------
Implementation Footnote:
i) In case of MANDATORY FINs, Enterprise Services will attempt to
contact all affected customers to recommend implementation of
the FIN.
ii) For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical
support teams will recommend implementation of the FIN (to their
respective accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the
need arises.
----------------------------------------------------------------------------
All released FINs and FCOs can be accessed using your favorite network
browser as follows:
SunWeb Access:
--------------
* Access the top level URL of http://sdpsweb.ebay/FIN_FCO/
* From there, select the appropriate link to query or browse the FIN and
FCO Homepage collections.
SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.Corp/
* From there, select the appropriate link to browse the FIN or FCO index.
Supporting Documents:
---------------------
* Supporting documents for FIN/FCOs can be found on Edist. Edist can be
accessed internally at the following URL: http://edist.corp/.
* From there, follow the hyperlink path of "Enterprise Services Documenta-
tion" and click on "FIN & FCO attachments", then choose the
appropriate
folder, FIN or FCO. This will display supporting directories/files for
FINs or FCOs.
Internet Access:
----------------
* Access the top level URL of https://infoserver.Sun.COM
--------------------------------------------------------------------------
General:
--------
* Send questions or comments to finfco-manager@Sun.COM
--------------------------------------------------------------------------
Copyright (c) 1997-2003 Sun Microsystems, Inc.