Document fins/I0545-1

FIN #: I0545-1

SYNOPSIS: The StorEdge L1800 and L3500, robotics firmware has dependencies to
          the DLT7000 firmware v95.

DATE: Feb/10/00

KEYWORDS: The StorEdge L1800 and L3500, robotics firmware has dependencies to
          the DLT7000 firmware v95.


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- Sun Proprietary/Confidential: Internal Use Only -
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                            FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)



SYNOPSIS: The StorEdge L1800 and L3500, robotics firmware has dependencies 
          to the DLT7000 firmware v95.
     
TOP FIN/FCO REPORT:  No
 
PRODUCT_REFERENCE:   DLT7000 Firmware 
 
PRODUCT CATEGORY:    Storage / Tape 

PRODUCTS AFFECTED:  
  
Mkt_ID   Platform   Model   Description   Serial Number
------   --------   -----   -----------   -------------
Systems Affected
----------------

   -     Anysys       -     System Platform Independent   -

X-Options Affected
------------------
   
X6073A     -        -     StorEdge L1800 w 2 DLT 7000 drives     -
X6074A     -        -     StorEdge L1800 w 4 DLT 7000 drives     -
X6075A     -        -     StorEdge L3500 w 2 DLT 7000 drives     -
X6076A     -        -     StorEdge L3500 w 7 DLT 7000 drives     -
X6077A     -        -     StorEdge L1800 w 2 DLT 7000 drives     -
X6078A     -        -     StorEdge L1800 w 4 DLT 7000 drives     -
X6079A     -        -     StorEdge L3500 w 2 DLT 7000 drives     -
X6080A     -        -     StorEdge L3500 w 7 DLT 7000 drives     -
X6063A     -        -     35-70GB DLT 7000 for L1800 or L3500    -


PART NUMBERS AFFECTED:

Part Number   	Description   			Model
-----------   	-----------   			-----
    -               -                            -


REFERENCES:

PatchId: 108437, 108598, 108602

      
PROBLEM DESCRIPTION: 

  
The following problem may be experienced if the dependencies for the 
firmware as described below, are not followed for the L1800 and L3500
tape libraries;

The L1800/L3500 library may fail to detect that a cleaning operation
has completed on DLT drives that support Tape Alert (v80 - v95).  This
causes the tape to be left in the drive until a five minute cleaning
timeout period had expired.  Once the timeout is reached, the tape will
return to the Load Port Location so the tape can be removed from the
Library.

The DLT 7000 drive FRU part number 370-3332-03 (firmware v95) will
encounter the problem if the TapeAlert feature is enabled by the
customer.

    

IMPLEMENTATION: 
 
 
         ---
        |   |   MANDATORY 
         ---    
         
  
         ---
        | X |   CONTROLLED PRO-ACTIVE  
         --- 
         
                                
         ---
        |   |   REACTIVE 
         ---
         
 

CORRECTIVE ACTION:


Enterprise Customers and Authorized Enterprise Field Service
Representatives should note the following recommendations to avoid 
the above mentioned DLT7000 firmware problem as mentioned above:
             
The following is an advisory to highlight the dependencies of the
f/w for the robotics on the L1800 (f/w 2.34) and L3500 (f/w 2.40) 
to the DLT7000, v95 f/w.

After upgrading the v95 f/w on the DLT7000 Tape Drive, the following 
robotics f/w should be upgraded on the robotics Assembly:

1. Patch# 108437 is for DLT7000 drives, v95 f/w upgrade to be used with 
   patches 108598 or 108602 as the case maybe.

2. The StorEdge L1800 requires f/w 2.34, see patch# 108598 for 
   instructions and dependencies.
 
3. The StorEdge L3500 requires f/w 2.40, see patch# 108602 for 
   instructions and dependencies  

4. Patch# 108437 releases f/w v95, also applies to L1000 and L11000 
   DLT7000 drives, but, does NOT have dependencies and can be downloaded
   directly.


COMMENTS:

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Implementation Footnote:

i)   In case of MANDATORY FINs, Enterprise Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the   
     need arises.
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