Document fins/I0590-1
FIN #: I0590-1
SYNOPSIS: The SCSI NVSRAM will overwrite the FC controller NVSRAM if follow the
documented A3500 SCSI to FC upgrade procedure.
DATE: 07/20/00
KEYWORDS: The SCSI NVSRAM will overwrite the FC controller NVSRAM if follow the
documented A3500 SCSI to FC upgrade procedure.
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)
SYNOPSIS: The SCSI NVSRAM will overwrite the FC controller NVSRAM if
follow the documented A3500 SCSI to FC upgrade procedure.
TOP FIN/FCO REPORT: No
PRODUCT_REFERENCE: StorEdge A3500FC upgrade kit
PRODUCT CATEGORY: Storage / Documentation
PRODUCTS AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected
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- E3000 ALL Ultra Enterprise 3000 -
- E3500 ALL Ultra Enterprise 3500 -
- E4000 ALL Ultra Enterprise 4000 -
- E4500 ALL Ultra Enterprise 4500 -
- E5000 ALL Ultra Enterprise 5000 -
- E5500 ALL Ultra Enterprise 5500 -
- E6000 ALL Ultra Enterprise 6000 -
- E6500 ALL Ultra Enterprise 6500 -
- E10000 ALL Ultra Enterprise 10000 -
X-Options Affected
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X6532A - - A3000 15*4.2GB/7200 FWSCSI -
X6533A - - A3000 35*4.2GB/7200 FWSCSI -
X6534A - - A3000 15*9.1GB/7200 FWSCSI -
X6535A - - A3000 35*9.1GB/7200 FWSCSI -
X6536A - - A3000 StorEdge Controller -
X6537A - - A3500 SCSI controller -
X6538A - - A3500FC StorEdge Controller -
SG-XARY350A-90G - - A3500 1x5x9GB/7200, min -
SG-XARY350A-545G - - A3500 1x5x9GB/7200, max -
SG-XARY351A-180G - - A3500 1x5x18GB/7200, min -
SG-XARY352A-180G - - A3500 2x7x9GB/7200, min -
SG-XARY352A-763G - - A3500 2x7x9GB/7200, max -
SG-XARY353A-360G - - A3500 2x7x18GB/7200, min -
SG-XARY354A-1635G - - A3500 3x15x9GB/7200, max -
SG-XARY360A-90G - - A3500 1x5x9GB/10K, min (BSD) -
SG-XARY360A-545G - - A3500 1x5x9GB/10K, max -
SG-XARY362A-180G - - A3500 2x7x9GB/10K, min (BSD) -
SG-XARY362A-763G - - A3500 2x7x9GB/10K, max -
SG-XARY364A-1635G - - A3500 3x15x9GB/10K, max -
SG-XARY374A-273G - - A3500 3x15x9GB/10K, min (BSD) -
SG-XARY380A-182G - - A3500 1x5x18GB/10K, min (BSD) -
SG-XARY380A-1092G - - A3500 1x5x18GB/10K, max -
SG-XARY382A-364G - - A3500 2x7x18GB/10K, min (BSD) -
SG-XARY384A-546G - - A3500 3x15x18GB/10, min (BSD) -
SG-XARY381A-364G - - A3500 1x5x36GB/10K, min (BSD) -
SG-XARY381A-1456G - - A3500 1x5x36GB/10K, Max -
SG-XARY383A-728G - - A3500 2x7x36GB/10K, min (BSD) -
SG-XARY385A-1092G - - A3500 3x15x36/10K, min (BSD) -
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -----
595-5201-01 ASSY, UPGRADE, A3500FC/Tabasco
595-5200-01 ASSY, UPGRADE, A3500FC/Dilbert
REFERENCES:
BugId: 4310356
PatchId: 
109232, 109233
MANUAL: 806-0479-10 Sun StorEdge A3500FC Controller Upgrade Guide
805-4980-11 Sun StorEdge A3500/A3500FC Controller Module Guide
805-3682- Sun StorEdge PCI FC-100 Host Adapter Installation Manual
805-7572- Sun StorEdge SBus FC-100 Host Adapter Installation
and Service Manual
PROBLEM DESCRIPTION:
For customers who already have the A3500FC upgrade kit installed, the
local Service person needs to plan on their next customer visit to load
the NVSRAM patch and down load the NVSRAM file to the FC controllers.
Since the A3500FC upgrade is bundled with ES installation so the Service
persons who will be installing the upgrade kit need to follow the procedure
in this FIN to do the upgrade.
The following symptoms may be experienced by the affected customers;
. Product ID not displayed correctly to reflect the FC controller.
. SCSI NVSRAM bits in a FC controller can cause the FC controller to
lose communication during LUN creation.
After performing A3500 SCSI to FC upgrade process per the documented
procedure, Product ID displayed via a 'Module Profile' still indicated
SCSI controller.
The cause of this problem was that the controllers were installed cold
(the array powered off). And when power was re-applied, the NVSRAM in
the disk drive Dacstore would update the new FC controllers. Therefore,
over-written the FC NVSRAM with SCSI NVSRAM would be occurred.
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| X | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| | REACTIVE (As Required)
---
CORRECTIVE ACTION:
The following recommendation is provided as a guide line for authorized
Enterprise Services Field Representatives that may be at risk of
encountering the above mentioned problem;
The new procedure stated on below will replace the current procedure on
the page 20 - 22 in the upgrade manual, 806-0479-10 and it has been
tested to make sure this would work.
1. Bring the host system down to the OK prompt to begin hardware
conversion by typing:
# init 0
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Note - If the EEPROM setting auto-reboot? is set to True (default),
the system boots automatically when the system is powered on again. A
reconfiguration reboot is required for Solaris to recognize the new FC_AL
devices. To stop the boot process when the host is powered on again, run
a L1-A command to the host.
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2. If any hardware must be installed on the host, power it off now.
3. Power off the A3x00 Controller Module that you want to convert from
Ultra SCSI to FC-AL.
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Note - Do NOT power off the entire A3x00 rack. You only need to power
off the two power supplies in the back of the A3x00 Controller
Module.
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4. Disconnect the SCSI Differential cables between the host and the A3x00
array. Refer to the Sun StorEdge A3500/A3500FC Controller Module Guide
(805-4980) for instructions on disconnecting SCSI differential cables
and installing SCSI differential terminators (see step 5).
5. Install the SCSI Differential terminators on the back side of the A3x00
controller module (the same area from which you removed the SCSI host
connection cables).
6. Replace or install any hardware components on the host, such as a Sun
StorEdge Sbus or PCI FC-100 host adapter card.
For detailed instructions on replacing or installing host adapter cards,
refer to the following manuals:
- Sun StorEdge SBus FC-100 Host Adapter Installation and Service Manual
(805-7572)
- Sun StorEdge PCI FC-100 Host Adapter Installation Manual (805-3682)
7. Remove both controllers from the A3x00 controller module.
Refer to the Sun StorEdge A3500/A3500FC Controller Module Guide (805-4980)
for instructions on removing and replacing controllers.
8. Replace the new A3x00FC controllers in the controller module, making sure
the replacement controllers have one of the following part numbers:
540-4026 A3500FC controller for A3500 array (with D1000 tray)
540-4027 A3500FC controller for A3000 array (with RSM tray)
9. Power on the A3x00 Controller Module and verify that the controllers are
in an operational state by checking the LEDs for each controller.
Acceptable operational states are:
Active/Active: LED patterns on each controller alternate between 0x00
then 0x80
Active/Passive: LED patterns on one controller alternate between 0x00
then 0x80 (the Active controller).
LED patterns on the alternate controller alternate between
0x6E then 0xEE (the Passive controller).
If the operational states displayed on the LEDs are different from those
described here, contact your local Sun Solution center or Sun Service
provider for assistance.
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Note - For supported host connection options, see "Supported Hardware
Configurations" on page 6.
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10. Connect the new A3x00FC array to the host with the fibre optic cables.
Refer to the Sun StorEdge A3500/A3500FC Controller Module Guide (805-4980)
for instructions on the connecting the fibre cables between the host
system and the RAID arrays.
11. Reboot the system by typing (on the boot prompt):
boot -r
12. Install one of the following NVSRAM patches:
If you have an A3500 array with D1000 trays - Patch 109232
If you have an A3000 array with RSM trays - Patch 109233
13. Access the Maintenance and Tuning dialog box. Use the firmware download
to load the correct NVSRAM to both A3500FC controllers. See table below.
Drive Tray Type D1000 RSM
--------------- ----------------- -----------------
NVSRAM File 39781DN.DL 39782DN.DL
Product ID StorEdge A3500FCd StorEdge A3500FCr
14. Verify the product ID is correct as specified in above table.
15. Cycle the power on the A3500FC Controller Module by powering it down.
Then return power on to the two power supplies in the rear of the
Controller Module.
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Note - Do NOT cycle power on the rack power sequencers.
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16. Refer to the Sun StorEdge RAID Manager Release Notes (805-7758) for
information about preserving the device names of LUNs that have valid
data; see Bug ID 4118532 in the section that discusses "Known
Issues."
** End A3500 SCSI-FC upgrade procedure**
The Sun StorEdge A3500FC Controller Upgrade Guide 806-0479-10 is being
updated for release. The new document version will be 806-0479-11.
COMMENTS:
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Implementation Footnote:
i) In case of MANDATORY FINs, Enterprise Services will attempt to
contact all affected customers to recommend implementation of
the FIN.
ii) For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical
support teams will recommend implementation of the FIN (to their
respective accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the
need arises.
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---------------------
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----------------
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