Document fins/I0595-1

FIN #: I0595-1

SYNOPSIS: New speaker design implemented in U5 to resolve harmonic noise issue
          is not backward compatible.

DATE: Oct/11/00

KEYWORDS: New speaker design implemented in U5 to resolve harmonic noise issue
          is not backward compatible.


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- Sun Proprietary/Confidential: Internal Use Only -
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                            FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)



SYNOPSIS:  New speaker design implemented in U5 to resolve 
           harmonic noise issue is not backward compatible.
              

TOP FIN/FCO REPORT: No 
 
PRODUCT_REFERENCE:  Ultra 5 Speaker Compatibility   
 
PRODUCT CATEGORY:   Desktop / System Board 

PRODUCTS AFFECTED:    
  
Mkt_ID   Platform   Model   Description   Serial Number
------   --------   -----   -----------   -------------
Systems Affected
----------------
  -        A21       ALL     Ultra 5            -

X-Options Affected
------------------
  -         -         -          -              -

PART NUMBERS AFFECTED: 

Part Number             Description             Model
-----------             -----------             -----
F370-3170-01	        FRU, Speaker, Otter       -
F370-4212-01	        FRU, Speaker, Ultra 5     -


REFERENCES:
 
ECO:  59584000

      
PROBLEM DESCRIPTION:  

All Ultra 5 systems have been shipping with newly designed speakers
since May 2000.  The new speaker is not backward compatible with the
old style speaker.

A new speaker design was implemented in Ultra 5 systems to resolve a
harmonic noise issue which affected sound quality.  The new design
includes a plastic carrier.  The new speaker design is not compatible
with older Ultra 5 systems.  Systems manufactured with the new speaker
design are identified as such with the letter "C" following the serial
number on the EZ label.


IMPLEMENTATION:  
 
         ---
        |   |   MANDATORY (Fully Pro-Active)
         ---    
         
  
         ---
        |   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---
         

CORRECTIVE ACTION: 

This is an information notice only.  The intention of this FIN is to
make the Field aware of the incompatibility between the new speakers 
and the old speakers.  

When replacing a speaker in an Ultra 5 system, follow the guidelines below.

Order the correct part number and replace the defective speaker with the 
same style speaker.  Old-style speakers (P/N F370-3170-xx) will be found 
in systems manufactured prior to May 2000.  New-style speakers 
(P/N F370-4212-xx) will be found in systems manufactured beginning in May 
2000.  These newer systems will be identified by a "C" following the
serial 
number on the EZ label.


COMMENTS:  

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Implementation Footnote:

i)   In case of MANDATORY FINs, Enterprise Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the   
     need arises.
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