Document fins/I0602-1
FIN #: I0602-1
SYNOPSIS: The Sun Ray Enterprise Server 1.0 environment that uses unsupported
DHCP configurations may cause the Sun Ray 150 appliance to fail upon
boot-up.
DATE: 08/10/00
KEYWORDS: The Sun Ray Enterprise Server 1.0 environment that uses unsupported
DHCP configurations may cause the Sun Ray 150 appliance to fail upon
boot-up.
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)
SYNOPSIS: The Sun Ray Enterprise Server 1.0 environment that uses
unsupported DHCP configurations may cause the Sun Ray 150
appliance to fail upon boot-up.
TOP FIN/FCO REPORT: Yes
PRODUCT_REFERENCE: Sun Ray 150 Enterprise Appliance
PRODUCT CATEGORY: Server / SW Admin
PRODUCTS AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected
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- SunRay 150 ALL Sun Ray Desktop Appliance -
X-Options Affected
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- - - - -
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -----
380-0344-01 US Universal Kybd BAE-300-01
380-0344-01 US Unix Kybd BAE-300-40
380-0344-01 European Univ Kybd BAE-300-78
380-0344-01 UK Kybd BAE-300-07
380-0344-01 Spanish Kybd BAE-300-72
380-0344-01 Japanese Unix Kybd BAE-300-42
380-0344-01 Keyboardless Kybd BAE-300-00
REFERENCES:
BugId: 4348273
PatchId: 
108303
PROBLEM DESCRIPTION:
This problem affects the boot-up of or use of certain smart cards with
Sun Ray 150 appliances (maximum 750) that shipped from Sun
Manufacturing between June 22 and July 15, 2000 when the Sun Ray 150 is
installed to existing Sun Ray server with the Sun Ray Enterprise Server
Software 1.0 environment.
The firmware in a Sun Ray 150 appliance as shipped from the factory (or
previously used and updated on a Sun Ray enterprise server running Sun
Ray Enterprise Server Software 1.1) is optimized to support 1.1 server
operation. When the Sun Ray 150 appliance is connected to a Sun Ray
Enterprise Software 1.0 environment, this appliance's functionality is
partly determined by the Sun Ray Enterprise Software 1.0 services
where:
(1) The Schlumberger MicroPayFlex card is the only smart card recognized
by the Sun Ray 150 product. Consequently Sun Ray 150 appliance in a
Sun Ray Enterprise Server 1.0 environment will not be able to recognize
any smart card other than the Schlumberger MicroPayFlex card. This is
because when Sun Ray Enterprise Server Software 1.0 was released, the
Sun Ray appliance firmware was responsible for recognizing and reading
smart cards.
(2) In Sun Ray server networks that have servers configured with
unsupported DHCP protocol the Sun Ray 150 appliance may fail to
connect to the Sun Ray enterprise server upon boot-up.
In the 1.1 software, the function to recognize the smart card has
shifted to the server, and the firmware's ability to recognize smart
cards has been reduced.
If the Sun Ray 150 appliance is deployed in an unsupported network
configuration (public LAN) with other DHCP servers that do not supply
the Sun Ray parameters, the Sun Ray 150 appliance will fail to connect
to the Sun Ray server whenever another DHCP server responds faster than
the Sun Ray server.
The problem arises because the Sun Ray 1 appliance firmware insists on
the DHCP service providing Sun Ray-specific DHCP parameters at
boot-up. Conversely, the Sun Ray 150 appliance firmware does not
insist on these parameters being supplied. Instead, it takes the first
DHCP response that supplies an IP address and uses other means to find
an authentication manager on a Sun Ray server. If the Sun Ray 150
appliance happens to be in a 1.0 environment, these other means will
not work, but if Sun Ray-specific DHCP parameters have been provided in
the DHCP response, the Sun Ray 150 appliance will be able to locate the
Sun Ray server anyway and function correctly with it.
Both issues are addressed in 1.0 server environments by patch 108303
to Sun Ray Enterprise Server Software 1.0.
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
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| X | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
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| | REACTIVE (As Required)
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CORRECTIVE ACTION:
The following recommendation is provided as a guideline for authorized
Enterprise Services Field Representatives that may be encountering the
above mentioned problem;
Install patchid 108303 patch to Sun Ray Enterprise Server Software
1.0. The 108303 patch updates the firmware in the Sun Ray 150
appliance, allowing smart cards to operate the same way they do in the
Sun Ray 1 unit running 1.0 firmware.
COMMENTS:
Other workarounds to the boot-up problem of the Sun Ray 150 appliance are;
1. Reconfigure the offending DHCP server to supply the required Sun Ray
specific parameters in addition to its own services.
2. Remove offending DHCP servers from the network on which the Sun Ray 150
appliance is deployed. This would guarantee Sun Ray 150 functionality.
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Implementation Footnote:
i) In case of MANDATORY FINs, Enterprise Services will attempt to
contact all affected customers to recommend implementation of
the FIN.
ii) For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical
support teams will recommend implementation of the FIN (to their
respective accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the
need arises.
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