Document fins/I0744-1
FIN #: I0744-1
SYNOPSIS: BugId 4521759 related to the RM 6.22.1 problems were fixed by Patches
112126 and 112125
DATE: Nov/30/01
KEYWORDS: BugId 4521759 related to the RM 6.22.1 problems were fixed by Patches
112126 and 112125
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)
SYNOPSIS: RM 6.22.1 problems reported in BugId 4521759 have been fixed with
Patches 112126 for Solaris 8 and 112125 for other
Solaris versions above Solaris 2.5.1.
Sun Alert: No
TOP FIN/FCO REPORT: No
PRODUCT_REFERENCE: Raid Manager 6.22.1
PRODUCT CATEGORY: Storage / Service
PRODUCTS AFFECTED:
Systems Affected
----------------
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- ANYSYS - System Platform Independent -
X-Options Affected
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Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- A1000 ALL StorEdge A1000 -
- A3000 ALL StorEdge A3000 -
- A3500 ALL StorEdge A3500 -
- A3500FC ALL StorEdge A3500FC -
6530A - - Sun RSM Array 63GB 15X4GB -
6531A - - Sun RSM Array 147GB 7X4GB -
6532A - - A3000 15*4.2GB/7200 FWSCSI -
6533A - - RSM2000 35*4.2GB/7200 FWSCSI -
6534A - - A3000 15*9.1GB/7200 FWSCSI -
6535A - - A3000 35*9.1GB/7200 FWSCSI -
X6538A - - X-OPT,A3500FC CONTROLLER -
6538A - - FCTY, CONTROLLER, A3500FC -
X2611A - - OPT INT I/O BD FOR EXX00 -
X2612A - - OPT INT I/O BD EXX00 W/FC-AL -
X2622A - - OPT INT GRAPHICS I/O BD EXX00 -
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -----
704-6708-10 CD SUN STOREDGE RAID Manager6.22 -
704-7937-05 CD RM 6.22.1 -
REFERENCES:
BugId: 4521759 - Important LSI fixes not listed in RM6.22.1, nor patch
README for RM6.22.1.
4489954 - RM6.22: Umber LED's Failed drive not taken over to
hotspare drive automatically .
PatchId: 112125: RAID Manager 6.22.1: generic RM6.22.1 Solaris 2.6,
and 7 patch.
112126: RAID Manager 6.22.1: generic RM6.22.1 Solaris 8 patch.
DOC: 805-7758-13: Sun StorEdge RAID Manager 6.22.1 Release Notes.
URL: http://www.sun.com/storage/disk-drives/raid.html
PROBLEM DESCRIPTION:
Customers and the Field may encounter the Raid Manager problems
described in Bug 4521759, but not know where to find the fix.
Customers wishing to continue RAID Manager 6 support need to move to
RM 6.22.1 and Solaris 2.6 or later.
This problem is independent of host or HBA type and independent of
which version of Solaris is being used, and occurs on StorEdge A3x00
and A3500FC Arrays. The problem is that the "bugs fixed" list in the
RM 6.22.1 Release Notes is not complete.
The bugs fixed or partially fixed in RM 6.22.1 and subsequent patches
which aren't identified as fixed are:
. 4489954 RM6.22: Amber LED's Failed drive not taken over to hotspare
drive automatically.
. 4521759 Important LSI fixes not listed in RM6.22.1.
The fix list for Bug 4521759 is:
LSI PR RM 6 release Description
------ ------------ -----------
51092 6.22.1 inquiry/SOD much quicker when bad drive is present
51211 112125,112126 flush drive cmd queue when drive fails
53326 112125,112126 writes of 10byte cmd so QERR bit reset OK
51110 112125,112126 controller must fail intermittent drive quickly
51111 112125,112126 controller must fail intermittent drive quickly
These fixes address the following problem areas:
1) Bad drives are not reported upon failure.
2) Controller hung when a drive fails such that the drive side bus is
hung but the controller keeps on accepting commands from the host.
LSI repaired bugs in its main firmware source tree for which Sun had
never filed a bug. Such bugs are not reported in Sun documentation like
Release Notes and patch README's which list only Sun bugs fixed.
Further, the RM 6.22.1 release was finished before these newer Sun bugs
were evaluated.
The bugs were already fixed by LSI, the Raid Manager vendor. This FIN
announces that they were fixed in already released versions. The patch
README's for 112125 and 112126 were updated before being
released.
Solaris 2.5.1 support is discontinued because the release is End of Life
and Sun did not test RM 6.22.1 with Solaris 2.5.1.
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
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| X | REACTIVE (As Required)
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CORRECTIVE ACTION:
The following recommendation is provided as a guideline for authorized
Enterprise Services Field Representatives who may encounter the above
mentioned problem.
Upgrade to RM 6.22.1 and install Patch 112126 for Solaris 8,
or Patch 112125 for other Solaris versions above Solaris 2.5.1.
NOTE: These patches provide controller firmware which may need to be
installed. Perform a 'raidutil -c xyz -i' to determine the
current controller firmware level. Use the Maintenance & Tuning
GUI to download the most current firmware for rm6.22.1.
Online RM 6.22.1 documentation may be found at:
http://www.sun.com./storage.disk.drives/raid.html
NOTE: RM 6.22.1 patches are not available for Solaris 2.5.1.
COMMENTS:
None
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Implementation Footnote:
i) In case of MANDATORY FINs, Enterprise Services will attempt to
contact all affected customers to recommend implementation of
the FIN.
ii) For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical
support teams will recommend implementation of the FIN (to their
respective accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the
need arises.
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