Document fins/I0867-1
FIN #: I0867-1
SYNOPSIS: New replacement procedure for Netra 20 System Configuration Card
DATE: Sept/26/02
KEYWORDS: New replacement procedure for Netra 20 System Configuration Card
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)
SYNOPSIS: New replacement procedure for Netra 20 System Configuration Card.
SunAlert: No
TOP FIN/FCO REPORT: No
PRODUCT_REFERENCE: Netra 20 (T4)
PRODUCT CATEGORY: Server / Service
PRODUCTS AFFECTED:
Systems Affected:
-----------------
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- N28 ALL Netra 20 -
X-Options Affected:
-------------------
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
N28-URF1-9S-512AV - - Netra 20 AC 750MHz 512M 1x36G -
N28-URF1-9S-1024AV - - Netra 20 AC100 750M 1G 1x36G -
N28-URF2-9S-2048AV - - Netra 20 AC 2x750M 2G 2x36G -
N28-URF2-9S-4096AV - - Netra 20 AC 2x750M 4G 2x36G -
N28DURF1-9S-512AV - - Netra 20 DC 750MHz 512M 1x36G -
N28DURF2-9S-2048AV - - Netra 20 DC 2x750M 2G 2x36G -
N28DURF2-9S-4096AV - - Netra 20 DC 2x750M 4G 2x36G -
N28DUSF2-9S-2048AV - - Netra 20 DC 2x900M 2G 2x36G -
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -----
F370-5155-01 System Config Card Universal -
REFERENCES:
ECO: WO_24636
LEAP: 2054
URL: http://cpre-amer.east/nsp/products/T4/howtos.html
PROBLEM DESCRIPTION:
Replacement of the System Configuration Card (SCC) in Netra 20 systems
previously resulted in extended system downtime because the board was
not orderable as a FRU. Delays of many days could be encountered in
ordering a replacment part via the non-FRU process.
The System Configuration Card is a daughter board attached to the
System Board of Netra 20 systems. It contains the system NVRAM, HostID
and the MAC Address. The SCC was not released as a FRU when the Netra
20 product was introduced and the part has only been orderable through
the non-FRU process until now.
Engineering has now released the SCC as a FRU via ECO W0_24636. The
new FRU part number is F370-5155-01.
Here is current SCC FRU availability for each Geo:
Americas: 79
EMEA: 33
APAC/Japan: 49
See the two recommended options below for replacing a defective SCC
board in a Netra 20 system.
IMPLEMENTATION:
---
| | MANDATORY (Fully Proactive)
---
---
| | CONTROLLED PROACTIVE (per Sun Geo Plan)
---
---
| X | REACTIVE (As Required)
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CORRECTIVE ACTION:
The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above mentioned
problem.
1. For customers who require a replacement SCC and do not need to keep
their current MAC address, replace the faulty SCC with FRU F370-5155-01.
OR
2. For customers who require a replacement SCC with the same MAC address,
follow the process shown at the following URL:
http://cpre-amer.east/nsp/products/T4/howtos.html
COMMENTS:
None
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Implementation Footnote:
i) In case of MANDATORY FINs, Enterprise Services will attempt to
contact all affected customers to recommend implementation of
the FIN.
ii) For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical
support teams will recommend implementation of the FIN (to their
respective accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the
need arises.
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