Document fins/I0908-1
FIN #: I0908-1
SYNOPSIS: Sun Fire V880 and V480 systems will not boot
DATE: Nov/27/02
KEYWORDS: Sun Fire V880 and V480 systems will not boot
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)
SYNOPSIS: Sun Fire V880 and V480 systems will not boot with UltraSPARC
III+ Mask 2.3 CPUs unless correct firmware is installed.
Sun Alert: No
TOP FIN/FCO REPORT: No
PRODUCT_REFERENCE: Sun Fire V880
PRODUCT CATEGORY: Server / Service
PRODUCTS AFFECTED:
Systems Affected
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Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- A30 ALL Sun Fire V880 -
- A37 ALL Sun Fire V480 -
X-Options Affected
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Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- - - - -
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -----
501-6334-03 or later Assy CPU Dual Cheetah+ 900MHz -
REFERENCES:
BugId: 4681842 - Daktari and Cherystone POST Doesn't Support Cheetah
Plus 2.3.
PatchId: 
112186 (or higher): Hardware/PROM: Sun Fire V880 Flash PROM
Update.
113034 (or higher): Hardware/PROM: Sun Fire V480 Flash PROM
Update.
Manual: 816-7606-10:
PROBLEM DESCRIPTION:
Sun Fire V880 and V480 systems with 900 MHz UltraSPARC III+ Mask 2.3
CPUs will be unable to boot unless firmware version 4.6.3 or later is
installed. Older versions of firmware will not recognize the Mask 2.3
CPUs and POST will fail during the JTAG SCAN ID test.
Affected systems include any Sun Fire V880 or V480 with CPU/Memory
Board P/N 501-6334-03 (or later) with system firmware less than 4.6.3.
Mask 2.3 900 MHz USIII+ CPUs were added to P/N 501-6334-02 via ECO
WO_24570 and the board dash level was rolled to -03.
When this issue occurs, POST will fail during the JTAG SCAN ID test
with the following error message excerpt:
0>ERROR: TEST = Scan ring integrity
0>H/W under test = Motherboard/Centerplan Scan or I2C
0>MSG = Slot A (Cheetah 0, DCDS [0-7], SRAMs) Scan Ring Broken.
0>END_ERROR
0>ERROR: TEST = Scan ring integrity
0>H/W under test = Motherboard/Centerplan Scan or I2C
0>MSG =
*** Test Failed!! ***
0>END_ERROR
Mask 2.3 CPUs can be identified from OBP messages at power-on.
@(#)OBP 4.5.12 2002/03/27 13:59 Sun Fire 880
Front Panel Keyswitch is in Diagnostic position.
Online: CPU0 Ultra-III+ (v2.3) 6:1 900MHz 8MB 3:1 ECache
Online: *CPU2 Ultra-III+ (v2.3) 6:1 900MHz 8MB 3:1 ECache
^^^
This issue has been addressed by the following firmware versions:
Sun Fire V880 4.6.3 Patch 112186 (or later)
Sun Fire V480 4.6.4 Patch 113034 (or later)
In addition, a doclet will be included with all CPU/Memory Board FRUs
containing Mask 2.3 USIII+ CPUs. The doclet (P/N 816-7606-10) explains
the importance of upgrading to the latest firmware version before
installing the replacement FRU.
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
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| X | REACTIVE (As Required)
---
CORRECTIVE ACTION:
The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned problem.
Upgrade all 900 MHz Sun Fire V880 or V480 systems to these minimum
firmware levels using patches available from SunSolve:
Sun Fire V880 4.6.3 Patch 112186 (or later)
Sun Fire V480 4.6.4 Patch 113034 (or later)
Note: Part numbers 501-6334-01 and -02 are not affected by this issue.
However, system firmware should still be upgraded to prevent an
outage in the event that those part numbers are replaced by FRU
501-6334-03 or later.
COMMENTS:
None.
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Implementation Footnote:
i) In case of MANDATORY FINs, Sun Services will attempt to contact
all affected customers to recommend implementation of the FIN.
ii) For CONTROLLED PROACTIVE FINs, Sun Services mission critical
support teams will recommend implementation of the FIN (to their
respective accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Sun Services will implement the FIN as the
need arises.
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All released FINs and FCOs can be accessed using your favorite network
browser as follows:
SunWeb Access:
--------------
* Access the top level URL of http://sdpsweb.central/FIN_FCO/
* From there, select the appropriate link to query or browse the FIN and
FCO Homepage collections.
SunSolve Online Access:
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* Access the SunSolve Online URL at http://sunsolve.central/
* From there, select the appropriate link to browse the FIN or FCO index.
Internet Access:
----------------
* Access the top level URL of https://spe.sun.com
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General:
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* Send questions or comments to finfco-manager@Sun.COM
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