SRDB ID   Synopsis   Date
19525   "Lost Frame 0x14" errors with 18GB FC drives in A5X00's and E3500's   1 Jun 2000

Status Issued

Description
Those customers who are installing the new 18GB FC drives (Seagate ST118273FC)
into their A5X00 and E3500 environments MUST have the latest A5X00 patch 
set applied if they don't then explicitly errors of the form...

unix: sf0: Lost Frame (write) got 0x14 al_pa 0xe2
unix: WARNING: /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@w2100002037175d3d,0 (ssd2):
unix: SCSI transport failed: reason 'incomplete': retrying command

and

unix: sf6:       Lost Frame (write) got 0x14 al_pa 0x72
unix: sf4:       Lost Frame (write) got 0x14 al_pa 0x72
unix: sf6:       Lost Frame (write) got 0x14 al_pa 0x72
unix: sf4:       Lost Frame (write) got 0x14 al_pa 0x72
unix: last message repeated 1 time
unix: sf6:       Lost Frame (write) got 0x14 al_pa 0x72
unix: WARNING: /sbus@e,0/SUNW,socal@d,10000/sf@0,0/ssd@w22000020371745d7,0 (ssd140):
unix: disk not responding to selection

will almost certainly be observed in the console and the /var/adm/messages file.

Please note the "0x14" element of the error, this is the key element of
the error that makes it clear that this is not likely to be broken hardware
and that this is at the device driver level, ie support for the device being
accesed is missing from the driver being used to send I/O to it.            
SOLUTION SUMMARY:
Support for the 18GB FC drive is included in the ssd driver patches, although
ALL the latest patches as per the Official SSA & A5x00 Software/Firmware 
Configuration Matrix (Early Notifier 14838) should be installed and not just
the ssd patch, the specific ssd patches that include support for the 18GB
FC-AL drive (Seagate ST118273FC) are...

Solaris 2.5.1 (HW 8/97 and above)

Patch-ID# 104708-16 or higher
Keywords: ssd pln sd_uselabel pln_private pln_attach ssa_disk ssafirmware ssaadm
Synopsis: SunOS 5.5.1: ssd, pln, soc, ssaadm and ssafirmware patch

4204491 ssd: Add Product String for 18G Seagate FC Drives

Solaris 2.6 (all versions)

Patch-ID# 105356-08 or higher
Keywords: FC-AL seagate timeout mutex ssd bp_resid
Synopsis: SunOS 5.6: /kernel/drv/ssd patch

4204491 ssd: Add Product String for 18G Seagate FC Drives            
INTERNAL SUMMARY:
Early Notifier 14838 is also available internally to Sun at
http://storageweb.eng.sun.com/techmark_site/photon/main/index.html
by following the link "Patch and Firmware (Service) Matrix"            
SUBMITTER: Ross Keeley APPLIES TO: Hardware, Hardware/Disk Storage Subsystem/StorEdge Disk Array/StorEdge A5000, Operating Systems/Solaris/Solaris 2.x, AFO Vertical Team Docs, AFO Vertical Team Docs/Hardware ATTACHMENTS:


Copyright (c) 1997-2003 Sun Microsystems, Inc.