[rancid] problem collecting config from ERX E320 ver 7.3.2

[Yuval Ben Ari]

Hi,

I am trying to add an ERX and it fails to fetch the config.
in the router.db I added it as:
erxhostname:erx:up

but I am getting "config fetcher problems" for the device

doing manuall test I am able to:
1. clogin erx
2. clogin -c 'show confi' erx
all looks ok

but on var/logs I can see following:

Trying to get all of the configs.
erx_name clogin error: Error: Connection closed (telnet): erx_name
erx_name: missed cmd(s): show environment all,show configuration,show
redundancy,show version,show hardware,show boot,dir
erx_name: End of run not found
!
=====================================
Getting missed routers: round 1.
write(spawn_id=1): broken pipe
    while executing
"send_user -- "$expect_out(buffer)""
    invoked from within
"expect -nobrace -re ^H+ { exp_continue } -re {^[^
^M *]*MyPrompt([^#>\r\n]+)?[#>](\([^)\r\n]+\))?} { send_user --
"$expect_out(buffer)"
                                                } -re {^..."
    invoked from within
"expect {
                -re "\b+"                       { exp_continue }
                -re "^\[^\n\r *]*$reprompt"     { send_user --
"$expect_out(buffer)"
                                                }
                -re "^\[^\n\r]*$reprompt."      { send..."
    invoked from within
"if [ string match "*\;*" "$command" ] {
        set commands [split $command \;]
        set num_commands [llength $commands]
        # the pager can not be turned off on ..."
    (procedure "run_commands" line 34)
    invoked from within
"run_commands $prompt $command"
    ("foreach" body line 144)
    invoked from within
"foreach router [lrange $argv $i end] {
    set router [string tolower $router]
    send_user "$router\n"
    # Figure out prompt.
    # Since autoena..."
    (file "/home/rancid/bin/clogin" line 616)^M
erx_name: missed cmd(s): show configuration,show hardware,dir
erx_name: End of run not found
! srp redundancy: mode is high-availability, state active
=====================================
where should I check next?

Thanks
Yuval
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://www.shrubbery.net/pipermail/rancid-discuss/attachments/20071127/c078bf19/attachment.html