[rancid] Cloginrc file is not working

[heasley]

Tue, May 29, 2018 at 02:06:02AM +0000, Piegorsch, Weylin William:
> I notice your .cloginrc defines “user1” as the login username, but rancid is trying with username “rancid” - is it possible there might be another matching definition higher in the .cloginrc file, with different credentials?  Rancid stops processing at the first possible match.
> 
> Also, do you have user1 defined as an account in your AAA servers?  Or with IOS version 12.2(55)EX3 this is likely a Catalyst switch – if you don’t have AAA servers defined or if they’re offline/unreachable, then is user1 defined in the local user database?
> 
> weylin

I've tried to explain to this user how to use clogin -[Mm] to debug their
.cloginrc.  I'm apparently not affective.  perhaps someone else can try.