Document fcos/A0107-1
FCO #: A0107-1
SYNOPSIS: Tilted 2nd SBus connector on some Ultra 1 and Ultra 2 systems does
not allow installation of SBus cards
DATE: Sep/30/97
KEYWORDS: Tilted 2nd SBus connector on some Ultra 1 and Ultra 2 systems does
not allow installation of SBus cards
---------------------------------------------------------------------
- Sun Proprietary/Confidential: Internal Use Only -
---------------------------------------------------------------------
FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
SYNOPSIS: Tilted 2nd SBus connector on some Ultra 1 and Ultra 2 systems
does not allow installation of SBus cards.
PRODUCT CATEGORY: System
PRODUCTS AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Netra-I Ultra 1 1/140 Netra I 1/140 -
A11 Ultra 1 ALL Ultra Enterprise 1 -
A12 Ultra 1 ALL Ultra Enterprise 1E -
A14 Ultra 2 ALL Ultra Enterprise 2 -
PART NUMBERS AFFECTED:
Part Number Description
----------- -----------
501-2836-10 (or below) 143MHz, 0MB CPU board (A11-140) Ultra 1
501-3082-04 (or below) 170MHz, 0MB CPU board (A11-170) Ultra 1
501-2486-07 (or below) 170MHz, 0MB CPU board (A11-170E) Ultra 1
501-4291-01 140MHz, 0MB CPU board (A11-140E) Ultra 1
501-4134-04 (or below) 200MHz, 0MB CPU board (A12-200) Ultra 1
501-3132-11 (or below) 200MHz, 0MB CPU board (A14-200) Ultra 2
REFERENCES:
StopShip#: WW001#03456
DPCO# 123
PROBLEM DESCRIPTION:
Tilted SBus connectors prevents installation of SBus cards in the
2nd SBus slot. Visual inspection is not effective in determining
marginal, but unacceptable, tilt.
This is a very uncommon problem with an estimated exposure of less than
one percent (<1%) based on screening results in Sun manufacturing (WWOPS).
Only a small percentage of boards built in Milpitas from February through
April, 1997 are affected.
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| X | UPON FAILURE
---
REPLACEMENT TIME ESTIMATE: 30 minutes
SPECIAL CONSIDERATIONS:
CORRECTIVE ACTION:
Replace upon failure any Ultra 1 or Ultra 2 CPU board, found with tilted
SBus connector where the installation of an SBus card(s) cannot be
accomplished, with a board having the "DPCO_123" label OR a board
having
a higher dash number than is listed in the affected part numbers section
of this FCO.
COMMENTS:
There is no way to determine affectivity by either board date code range
or serial number.
Boards that have gone through the repair cycle and have been inspected will
be labeled with a "DPCO_123" label. This label will be located next to
existing 501 part number label.
BILLING TYPE:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
--------------------------------------------------------------------------
Implementation Footnote:
________________________
i) In case of Mandatory FCOs, SunService will attempt to contact all known
customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, SunService mission critical support
teams will initiate proactive swap efforts for their respective accounts,
as required.
iii) For Replace upon Failure FCOs, SunService partners will implement the
necessary corrective actions as and when they are required.
SunWeb Access:
______________
All released FINs and FCOs can be accessed internally on the SunWeb using your
favorite network browser as follows:
* Access the top level URL of http://cte.corp/FIN_FCO/
* From there, select the appropriate link to query or browse the FIN and
FCO Homepage collections.
Supporting documents for FIN/FCOs can be found on Edist. Edist can be
accessed internally at the following URL: http://edist.corp/.
* From there, follow the hyperlink path of "SunService Documentation"
and
click on "FIN & FCO attachments", then choose the appropriate
folder, FIN or
FCO. This will display supporting directories/files for FINs or FCOs.
--------------------------------------------------------------------------
General:
________
Send questions or comments to finfco-manager@cte.Corp
---------------------------------------------------------------------------
--Colony_of_Frogs_997_000--
Copyright (c) 1997-2003 Sun Microsystems, Inc.