Document fcos/A0137-1
FCO #: A0137-1
SYNOPSIS: Ultra 10 will hang running SunVTS with either an AFB or FFB2 video
xoption installed
DATE: Nov/30/98
KEYWORDS: Ultra 10 will hang running SunVTS with either an AFB or FFB2 video
xoption installed
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
SYNOPSIS: Ultra 10 will hang running SunVTS with either an AFB or FFB2 video
xoption installed.
TOP FIN/FCO REPORT: No
PRODUCT_REFERENCE: Ultra10 motherboard
PRODUCT CATEGORY: Desktop / System CPU Module
PRODUCTS AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected
------- ---------
A22 A22 300 Ultra 10 300MHz Desktop -
X-options Affected
--------- --------
X3662A - - Creator Series 3 (FFB2+) -
X3663A - - Creator3D Series 3 (FFB2+) -
X3664A - - Elite3D-M3 Horizontal -
X3667A - - Elite3D-M6 Horizontal -
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -------
501-4379-05 SABRE, 1/2MB, 2-2 MODE, 300 MHz Plastic Module -
501-5040-02 SABRE, 1/2MB, 2-2 MODE, 300 MHz Ceramic Module -
(SCSI Devices)
Type Vendor Model SerialNumber(Min) SerialNumber(Max) Firmware
---- ------ ------- ------------------ ------------------ --------
N/A
REFERENCES:
ECO: WO_13572, WO_13331
LEAP: 941, 966
PROBLEM DESCRIPTION:
Ultra 10 will hang running SunVTS with one of the above listed AFB or FFB2
video xoptions installed. System may also hang while there are certain
activities, such as audio, occurring on the E-bus. This failure mode has
only been noted under SunVTS. If the offending graphics card is removed
SunVTS will not cause the system to hang when rerun.
Root cause has been isolated and the corrective action is to remove pin 27
from MC12430 (U0501) of the modules. This corrective action was incorporated
into Sun manufacturing on June 8, 1998 for 501-5040-02 via ECO# WO_13331, and
on July 17, 1998 for 501-4378-05 via ECO# WO_13572.
Corrective action was implemented in Enterprise Services Logistics in
September of 1998 via LEAP# 941 and LEAP# 966.
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| X | UPON FAILURE
---
REPLACEMENT TIME ESTIMATE: 30 minutes
SPECIAL CONSIDERATIONS:
CORRECTIVE ACTION:
Upon failure replace as follows;
501-4379-05 with 501-4379-06 or 501-5040-03
501-5040-02 with 501-5040-03
BILLING TYPE:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
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Implementation Footnote:
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i) In case of Mandatory FCOs, Enterprise Services will attempt to contact
all known customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, Enterprise Services mission critical
support teams will initiate proactive swap efforts for their respective
accounts, as required.
iii) For Replace upon Failure FCOs, Enterprise Services partners will implement
the necessary corrective actions as and when they are required.
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