Document fcos/A0143-1
FCO #: A0143-1
SYNOPSIS: Reverse capacitor failure in Ultra 5+ and Ultra 10+ (Darwin+)
systems.
DATE: Jan/15/1999
KEYWORDS: Reverse capacitor failure in Ultra 5+ and Ultra 10+ (Darwin+)
systems.
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
SYNOPSIS: Reverse capacitor failure in Ultra 5+ and Ultra 10+ (Darwin+)
systems.
TOP FIN/FCO REPORT: Yes
PRODUCT_REFERENCE: Ultra 5+ / 10+ reversed capacitor
PRODUCT CATEGORY: Desktop / System Board
PRODUCTS AFFECTED:
Systems Affected:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
A21 A21 - Ultra 5+ < xx85200000
A22 A22 - Ultra 10+ < xx85200000
X-options Affected:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
N/A
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -----
375-0066-03 ASSY,OEM,BOARD,DARWIN+ -
(SCSI Devices)
Type Vendor Model SerialNumber(Min) SerialNumber(Max) Firmware
---- ------ ------- ------------------ ------------------ --------
N/A
REFERENCES:
DPCO: 136
WW StopShip: WSS200#11942
URL:
http://cte.Corp/FIN_FCO/Home_Page/FCO/FY96FCO_Categories/Swap_Programs.html
PROBLEM DESCRIPTION:
Initial shipments of System boards in the Ultra 5+ and Ultra 10+
(Darwin+) have Tantalum Capacitor (10uF) at location TC111 incorrectly
mounted backwards. Reverse bias voltage in excess of 20% of
manufacturing specification will cause early life failure of the
capacitor and, in addition, may cause damage to surrounding PCB or
components and/or product functional failure.
Sun Manufacturing corrected the problem via a Worldwide StopShip
(WSS200#11942) and began shipping good product as of December 17, 1998.
All good systems will have the StopShip label "WSS200#11942" on the
System enclosure backpanel, the system board, and the shipping carton.
Enterprise Services purged all suspect spares via a Depot Change Order
(DPCO_136) and replacement spares were put in place by mid-January
1999. All good spares will have the StopShip label "WSS200#11942" on
both the FRU as well as on the FRU box.
The systems in question can be identified by their shipping label and serial
number as follows;
Shipping Carton:
On the white shipping carton serial label, the part number beginning with
600 or 610 will be in the following ranges.
600-5560-01 through 600-5741-01
600-5910-01 through 600-5932-01
610-3050-01 through 610-3088-01
Systems in cartons marked with a label "WSS200#11942" on the lower
right-
hand corner of the carton serial label (below the "Made in
<Country>"
part of the label) have been inspected and repaired as needed.
Chassis :
On the left edge of the front bezel is a label with the machines serial
number. Affected systems have serial numbers whose last 8 digits are
less than 85200000 and have the marking 'PGX24' below the serial number.
Systems shipped from Sun with the last 8 digits of the serial numbers
larger than 85200000 or without the 'PGX24' marking are not subject to
this issue.
Example: Serial number "xx851xxxxx" and "PGX24" are affected.
Example: Serial number "xx852xxxxx" are not affected.
Systems marked with a label "WSS200#11942" on the back panel of the
chassis have been inspected and repaired as needed.
E10000 Sys. Service Processor:
No 2753A / X2753A E10000 Sys. Service Processor shipped without rework.
IMPLEMENTATION:
---
| X | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| | UPON FAILURE
---
REPLACEMENT TIME ESTIMATE: 30 minutes
SPECIAL CONSIDERATIONS:
Contact your FCO Geo representative for specific Implementation information;
http://cte.Corp/FIN_FCO/Home_Page/FCO/GEO_Level_Impl_Plan/GEO_IMPL.html
CORRECTIVE ACTION:
1) Replace all affected 375-0066-03 with 375-0066-03 having the
"WSS200#11942"
label.
2) Apply additional labels with the "WSS200#11942" marking (included
with FRUs)
on system enclosure back panel to leave evidence of corrective action done.
BILLING TYPE:
Sun will provide parts and On-Site Labor at no charge to all customers
regardless of contract or warranty status.
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Implementation Footnote:
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i) In case of Mandatory FCOs, Enterprise Services will attempt to contact
all known customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, Enterprise Services mission critical
support teams will initiate proactive swap efforts for their respective
accounts, as required.
iii) For Replace upon Failure FCOs, Enterprise Services partners will implement
the necessary corrective actions as and when they are required.
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All released FINs and FCOs can be accessed using your favorite network
browser as follows:
SunWeb Access:
______________
* Access the top level URL of http://cte.corp/FIN_FCO/
* From there, select the appropriate link to query or browse the FIN and
FCO Homepage collections.
SunSolve Online Access:
_______________________
* Access the SunSolve Online URL at http://sunsolve.Corp/
* From there, select the appropriate link to browse the FIN or FCO index.
Supporting Documents:
____________________
Supporting documents for FIN/FCOs can be found on Edist. Edist can be
accessed internally at the following URL: http://edist.corp/.
* From there, follow the hyperlink path of "SunService Documentation"
and
click on "FIN & FCO attachments", then choose the appropriate
folder,
FIN or FCO. This will display supporting directories/files for FINs or
FCOs.
Internet Access:
_______________
* Access the top level URL of https://infoserver.Sun.COM
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General:
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Send questions or comments to finfco-manager@cte.Corp
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