Document fcos/A0146-1
FCO #: A0146-1
SYNOPSIS: Ultra 10, Ultra 30 or Ultra 60 with FFB2+ installed may experience
right shift of horizontal lines.
DATE: May/25/99
KEYWORDS: Ultra 10, Ultra 30 or Ultra 60 with FFB2+ installed may experience
right shift of horizontal lines.
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
SYNOPSIS: Ultra 10, Ultra 30 or Ultra 60 with FFB2+ installed may experience
right shift of horizontal lines.
TOP FIN/FCO REPORT: No
PRODUCT_REFERENCE: FFB2+ in Ultra 10/30/60
PRODUCT CATEGORY: Display / Frame buffer
PRODUCTS AFFECTED:
Systems Affected:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- A22 - Ultra 10 -
- A16 - Ultra 30 -
- A23 - Ultra 60 -
X-options Affected:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
X3662A A16, A22, A23 - Creator Series 3, Vertical -
X3663A A16, A22, A23 - Creator3D Series 3, Vertical -
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -----
501-4789-05 (or below) FFB2+ Vertical/SB (Creator Series 3) -
501-4788-05 (or below) FFB2+ Vertical/DBZ (Creator3D Series 3) -
(SCSI Devices)
Type Vendor Model SerialNumber(Min) SerialNumber(Max) Firmware
---- ------ ------- ------------------ ------------------ --------
N/A
REFERENCES:
ECO: WO_14089
LEAP: 1007
BugId: 4195327, 4191706, 4192346
Esc: 517994, 517786, 518603, 518933
PROBLEM DESCRIPTION:
Ultra 10 and Ultra 60 with FFB2+ installed may experience right shift of
horizontal lines that contain the cursor and/or border line curves toward
the mouse pointer when the mouse pointer is placed close to the left border
of a cmdtool window. This can be easily seen when you set the FFB resolution
to 960x680x112s with cmdtool's foreground color set to black and background
to white. The same problem can be seen in other resolutions but not as
apparent. The wavy condition is worse in FFB2+ -04 as compared to -03.
Root cause determined to be FFB2+ PROM compatibility issue with PC monitors.
This PROM (525-1746-04) was replaced by PROM (525-1746-06) via ECO# WO_14089
on December 7th, 1998. This ECO dash rolled the FFB2+ boards from 05 to 06
and implemented the corrective action in manufacturing.
Enterprise Services implemented this corrective via LEAP# 1007 on January 12,
1999.
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| X | UPON FAILURE
---
REPLACEMENT TIME ESTIMATE: 30 minutes
SPECIAL CONSIDERATIONS:
CORRECTIVE ACTION:
Upon failure replace;
501-4788-05 (or below) with 501-4788-06
501-4789-05 (or below) with 501-4789-06
BILLING TYPE:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
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Implementation Footnote:
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i) In case of Mandatory FCOs, Enterprise Services will attempt to contact
all known customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, Enterprise Services mission critical
support teams will initiate proactive swap efforts for their respective
accounts, as required.
iii) For Replace upon Failure FCOs, Enterprise Services partners will implement
the necessary corrective actions as and when they are required.
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