Document fcos/A0166-1
FCO #: A0166-1
SYNOPSIS: When installing the DDS-3 tape drive option (X6286A) in either a
E420R or E220R will find that the peripheral D.C. power cable is
short by 3-inches
DATE: Apr/20/00
KEYWORDS: When installing the DDS-3 tape drive option (X6286A) in either a
E420R or E220R will find that the peripheral D.C. power cable is
short by 3-inches
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
SYNOPSIS: When installing the DDS-3 tape drive option (X6286A) in either
a E420R or E220R will find that the peripheral D.C. power cable
is short by 3-inches.
TOP FIN/FCO REPORT: No
PRODUCT_REFERENCE: DDS-3 Tape Drive power cable
PRODUCT CATEGORY: Server / Power ; Desktop / Power
PRODUCTS AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected
------- --------
A33-AA E420R - Enterprise 420R -
A34-AA E220R - Enterprise 220R -
X-options Affected
--------- --------
X6286A - - 4mm DDS3 tape -
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -------
530-2864-02 D.C. Power Cable -
(SCSI Devices)
Type Vendor Model SerialNumber(Min) SerialNumber(Max) Firmware
---- ------ ------- ------------------ ------------------ --------
N/A
REFERENCES:
ECO: WO_16869
Manual: 806-1082-10 Sun Enterprise 420R Product Notes
Manual: 806-1083-10 Sun Enterprise 220R Product Notes
Manual: 806-1080-10 Sun Enterprise 420R Server
Manual: 806-1081-10 Sun Enterprise 220R Server
Manual: 806-1079-10 Sun Enterprise 220R Owners Guide
Manual: 806-1078-10 Sun Enterprise 420R Owners Guide
PROBLEM DESCRIPTION:
When removing the pre-installed CD-ROM drive and installing the DDS-3 tape
drive option (X6286A) in either the Enterprise 420R or Enterprise 220R
chassis you will find that the peripheral D.C. power cable (530-2864-02)
is too short to allow the tape drive to be connected to D.C. power.
All Enterprise 420R or Enterprise 220R systems which shipped prior to
February 22, 2000 are affected when the DDS-3 tape drive option is to
be installed.
Root cause determined that the D.C. power cable (530-2864-02) was too short
to connect up to the DDS-3 tape drive option and the power cable had to be
lengthened by 3-inches and dash rolled to -03.
Corrective action was implemented in Manufacturing on February 22, 2000
by releasing the longer D.C. power cable (530-2864-03) in the Enterprise
420R and Enterprise 220R chassis via ECO# WO_16869.
Corrective action was implemented in Enterprise Services by making a
D.C. power cable extender cable (530-2502-01) available as a FRU via
ECO# WO_11259.
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| X | UPON FAILURE
---
REPLACEMENT TIME ESTIMATE: 30 minutes
SPECIAL CONSIDERATIONS:
CORRECTIVE ACTION:
When installing the DDS-3 tape drive option;
Install the D.C. power cable extender (530-2502-01)
or
Replace the peripheral D.C. power cable (530-2864-02) with the
longer peripheral D.C. power cable (530-2864-03).
Reference the appropriate service manual listed above in the References
section via Edist.Central at the following URL;
http://edist.central/smcc/doc/806/index-1.html
BILLING TYPE:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
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Implementation Footnote:
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i) In case of Mandatory FCOs, Enterprise Services will attempt to contact
all known customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, Enterprise Services mission critical
support teams will initiate proactive swap efforts for their respective
accounts, as required.
iii) For Replace upon Failure FCOs, Enterprise Services partners will implement
the necessary corrective actions as and when they are required.
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General:
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