Document fcos/A0175-1
FCO #: A0175-1
SYNOPSIS: Sun StorEdge T3 (Purple) Array pre-GA units have the potential of
experiencing intermittent parity or `no cache found' errors.
DATE: Apr/11/01
KEYWORDS: Sun StorEdge T3 (Purple) Array pre-GA units have the potential of
experiencing intermittent parity or `no cache found' errors.
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
SYNOPSIS: Sun StorEdge T3 (Purple) Array pre-GA units have the potential
of experiencing intermittent parity or `no cache found' errors.
TOP FIN/FCO REPORT: Yes
PRODUCT_REFERENCE: Sun StorEdge T3 Controller
PRODUCT CATEGORY: Storage / T3
PRODUCT AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected:
------- --------
- Anysys - System Platform Independent -
X-Options Affected
--------- -------
- T3 ALL T3 StorEdge Array -
Part Number Description Model
----------- ----------- ----
375-0084-01 Array Controller - T3 -
(SCSI Devices)
Type Vendor Model SerialNumber(Min) SerialNumber(Max) Firmware
---- ------ ------- ------------------ ------------------ --------
N/A
REFERENCES :
FIN: I0631-1
FIN: I0609-2
MANUAL: 806-4213-11 StorEdge T3 Disk Array Field Service Manual
ECO: WO_178901
LEAP: 1110
PROBLEM DESCRIPTION :
Sun StorEdge T3 (Purple) Arrays shipped prior to General Availability have the
potential of experiencing intermittent parity or 'no cache found' errors. Sun
StorEdge T3 Arrays with hubs are not supported with controllers earlier than
revision J7. Shown below are typical error messages.
0 MBytes Cache Memory Detected
OR
125722 Cache memory parity error detected
To recover from the above failure the array would need to be rebooted.
The problem results in a loss of data access, not actual data loss.
The root cause of the intermittent failures are related to an improper clock
termination value, a missing clock termination, erroneous PLD program for the
MIA init, and an erroneous PLD program for cache memory initialization. The
controller hardware and firmware in pre-GA (General Availability) units needs
to be upgraded. The General Availability date of the Sun StorEdge T3 Array
is June 14 2000.
Corrective action was made available in Sun Manufacturing by releasing the
375-0084-02 (J9) controller via ECO# WO_17890 on June 14, 2000. Corrective
action was made available in Enterprise Services via LEAP# 1110 on October 20,
2000.
Revenue Release (RR) for this product occured on March 23, 2000. Only Sun
StorEdge T3 Arrays that shipped after the official RR date qualify for
upgrade as part of this Field Change Order.
For information on units shipped prior to March 23, 2000, and to determine if
the units qualify for an Array Swap program, contact Network Storage Quality
and Customer Care. Provide customer name and Sun StorEdge T3 Array serial
number in the email to `nws.customercare@sun.com'.
IMPLEMENTATION :
---
| | MANDATORY (Fully Pro-Active)
---
---
| X | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| | UPON FAILURE (As Required)
---
REPLACEMENT TIME ESTIMATE : 1.0 hours
SPECIAL CONSIDERATION :
A customer list (StarOffice format) is available at the following URL;
To view document click on the below URL, then save to your local disk
using your Netscape 'file' button and select 'save as';
http://sdpsweb.EBay/FIN_FCO/FCO/FCO_A0175-1_Dir/Customer_List.sdc
CORRECTIVE ACTION :
Upgrade Revenue Released (RR), pre-GA Sun StorEdge T3 Arrays by replacing
T3 Array Controller P/N 375-0084-01 with 375-0084-02. Please see section 4.2
in the StorEdge T3 Disk Array Field Service Manual, 806-4213-11, for T3
Controller replacement instructions.
After replacing the T3 Array Controller, update the T3 firmware by downloading
the files included with Patch 
109115. The patch README file contains
detailed instructions for installing the T3 firmware.
Below is the minimum firmware levels for the Sun StorEdge T3 Array:
Controller EPROM Flash - 2.10
Interconnect Card Firmware - 5.02
Controller Boot Code - 1.16
Please check that the software and firmware levels for the T3 StorEdge
Array are current as per the Software Support Matrix available from:
http://hes.west/nws/products/T3/patches.html
If they are not current, please update the patch levels as needed.
COMMENTS :
BILLING TYPE:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
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Implementation Footnote:
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i) In case of Mandatory FCOs, Enterprise Services will attempt to contact
all known customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, Enterprise Services mission critical
support teams will initiate proactive swap efforts for their respective
accounts, as required.
iii) For Replace upon Failure FCOs, Enterprise Services partners will implement
the necessary corrective actions as and when they are required.
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/_____/\ Michael Nunes
/_____\\ \ FCO/Program Support Engineer
/_____\ \\ / FIN/FCO Team
/_____/ \/ / / 1-510-574-8614
/_____/ / \//\ EXT. 38614
\_____\//\ / /
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