Document fcos/A0190-1
FCO #: A0190-1
SYNOPSIS: Sunfire 3800 systems with 540-4591-02 (or lower) cPCI I/O Assemblies
will not support Hot Swapping of cPCI cards)
DATE: Mar/05/2002
KEYWORDS: Sunfire 3800 systems with 540-4591-02 (or lower) cPCI I/O Assemblies
will not support Hot Swapping of cPCI cards)
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
SYNOPSIS: Sunfire 3800 systems with 540-4591-02 (or lower) cPCI I/O
Assemblies
will not support Hot Swapping of cPCI cards.
Sun Alert: Y
TOP FIN/FCO REPORT: Yes
PRODUCT_REFERENCE: Sunfire 3800 / cPCI Cards
PRODUCT CATEGORY: Server / System Component
PRODUCT AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected:
------- --------
- S8 - Sun Fire 3800 -
X-Options Affected
--------- -------
X4040A Sun Fire 3800 - cPCI I/O Assembly -
AFFECTED PARTS:
Part Number Description Model
----------- ----------- -----
540-4591-02(Or Less) cPCI I/O Board -
(SCSI Devices)
Type Vendor Model SerialNumber(Min) SerialNumber(Max) Firmware
---- ------ ------- ------------------ ------------------ --------
N/A
REFERENCES :
LEAP: 1861.A null
ECO: W0_22192 null
BugID: 4495154 null
Manual: 805-7363-11 Sun Fire 6800/4810/4800/3800 Systems Service Manual
Manual: 806-2951-10 Sun Fire 3800 System CompactPCI I/O Assembly Installation
Guide
Sun Alert: 43201
PROBLEM DESCRIPTION :
The Sunfire 3800 with a CompactPCI I/O Assembly installed may not correctly
respond to system commands required for dynamic reconfiguration and hot
swapping of individual cards.
The root cause was determined to be a false pulse problem with the PCI SERR_L
signal and interrupt signals for 3.3VIO CompactPCI slots (#0 & #1) during
resets,
power-on and hotswap insertions.
To Identify this problem online follow the instructions below;
In ScApp versions 5.11.X or 5.12.5 no identification of the cPCI I/O Assembly
(Sun p/n 540-4591-02) is possible. With ScApp version 5.12.6 or higher the
Sun Fire 3800 prints out warning messages when a 540-4591-02 cPCI I/O Assembly
is in the system.
1. Visually inspect for affected cPCI I/O Assembly (540-4591-02) by looking
for purple ejectors. A good cPCI I/O Assembly (540-4591-03) will have
white markings on the purple ejectors, which indicate to unscrew the four
locking screws of the cPCI assembly before using the ejectors. Reference
the following URL for a picture of the ejectors;
http://sdpsweb.Ebay/FIN_FCO/FCO/FCO_A0190-1_Dir/ejector.JPG
2. If cPCI cards are inserted into a 540-4591-02 cPCI I/O Assembly the
card will NOT power-on. To get the card recognized and powered on
the Operating System has to be rebooted or a reset at OBP level must
be performed.
3. Once the customer has upgraded to ScApp version 5.12.6, which supports
dynamic reconfiguration and hot swapping of cPCI cards, warning messages
are printed indicating that the cPCI I/O Assembly doesn't support the
hotswapping of cPCI cards.
During POST a 540-4591-02 cPCI I/O Assembly is indicated by :
Testing IO Boards ...
{/N0/IB6/P0} Passed
{/N0/IB6/P1} Passed
Nov 08 16:58:23 heslab-16 Domain-A.SC: /N0/IB6: DR is not fully supported on
this I/O assembly. Please contact your Sun service representative.
{/N0/IB8/P0} Passed
{/N0/IB8/P1} Passed
Nov 08 16:58:29 heslab-16 Domain-A.SC: /N0/IB8: DR is not fully supported on
this I/O assembly. Please contact your Sun service representative.
Testing domain ...
Entering OBP ...
The system comes up fine with all the functionality which is needed
to run the operating system with the F540-4591-02 cPCI assembly.
Only the cPCI card DR functionally is limited.
2. During an attempt to disconnect a cPCI card the following message is
printed on the Domain console :
# cfgadm -c disconnect pcisch4:sg8slot3
Nov 12 14:44:19 sp6-sc0 Domain-A.SC: /N0/IB8: DR is not fully supported on this
I/O
assembly. Please contact your Sun service representative.
Nov 12 14:42:51 sp6-a sghsc: NOTICE: sghsc1: node 0 / board 8 slot 3
unconfigured
#
Corrective Action was made available via ECO WO_22192 on November 09, 2001
by releasing part number 540-4591-03. Corrective Action was put in place
in Enterprise Services via LEAP# 1861.A on December 07, 2001.
PLANNED IMPLEMENTION COMPLETION DATE: March 1, 2003
IMPLEMENTATION :
---
| X | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| | UPON FAILURE
---
REPLACEMENT TIME ESTIMATE : 0.5 hours
SPECIAL CONSIDERATION :
CUSTOMER LETTER: Reference the following URL for the Customer Letter;
http://sdpsweb.Ebay/FIN_FCO/FCO/FCO_A0190-1_Dir/CustomerLetter_cPCI.txt
CUSTOMER LIST: Reference the following URL for a list of affected customer
shipments;
http://sdpsweb.Ebay/FIN_FCO/FCO/FCO_A0190-1_Dir/CustomerList_cPCI.sdc
Note: To view document click on the above URL, then save to your local
disk using your Netscape 'file' button and select 'save as', then
open file locally using StarOffice.
CORRECTIVE ACTION :
Proactively replace cPCI I/O Assembly 540-4591-02 with 540-4591-03.
COMMENTS :
BILLING TYPE:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
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Implementation Footnote:
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i) In case of Mandatory FCOs, Enterprise Services will attempt to contact
all known customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, Enterprise Services mission critical
support teams will initiate proactive swap efforts for their respective
accounts, as required.
iii) For Replace upon Failure FCOs, Enterprise Services partners will implement
the necessary corrective actions as and when they are required.
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