Document fcos/A0192-1
FCO #: A0192-1
SYNOPSIS: Sun Fire 15K systems with System
DATE: May/15/2002
KEYWORDS: Sun Fire 15K systems with System
---------------------------------------------------------------------
- Sun Proprietary/Confidential: Internal Use Only -
---------------------------------------------------------------------
FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
SYNOPSIS: Sun Fire 15K systems with System Expander Boards
having AXQ 6.0 ASICs may experience a deadlock
condition.
Sun Alert: Y
TOP FIN/FCO REPORT: Yes
PRODUCT_REFERENCE: F15K System Expander Board
PRODUCT CATEGORY: Server / System Component
PRODUCT AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- F15K - Sun Fire 15K _
X-Options Affected
--------- -------
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
X4500A F15K/F12K - Expander Board -
AFFECTED PARTS:
Part Number Description Model
----------- ----------- -----
501-5179-16(Or Less) System Expander Board -
REFERENCES:
BugID: 4505200
ECO: W0_23311
LEAP: 1962
Manual: 806-3511-10 Sunfire 15K HW Installation Manual
LEAP: 1962.B
SunAlert: 44242
FIN: I0822-1
PROBLEM DESCRIPTION:
Under certain conditions, Sun Fire 15K servers with Sytem Expander Boards that
contain AXQ 6.0 ASICs, may experience a rare deadlock condition that will
result
in a DSTOP. Only Sun Fire 15K servers shipped prior to April 1, 2002 are
affected. Sun Fire 12K Servers are not impacted as] none where shipped with
affected System Expander Boards.
No silent data corruption occurs has a result of this problem.
This issue can occur with the following configuration:
o Sun Fire 15K with Expander Board 501-5179-16 or earlier.
This issue is only known to occur on large I/O configurations with streaming
I/O
mode turned on, especially when stressing I/O paths. The probability of
experiencing the described issue is very low and has been seen on less then 1%
of all F15K systems. This issue has been seen in customer configurations using
the X6799A (PCI Single FC Host Adapter), X6727A (PCI Dual FC Network Adapter+),
and a QLogic version of an enhanced 6799A card. However, this issue is not
limited to configurations using only these adapters.
All Sun Fire 15K servers shipped since April 1, 2002 are configured
with the new 6.1 AXQ ASIC and are not impacted by this bug.
The Sun Fire 15K domain will experience a domain stop (Dstop). This
can be identified by the following example error messages logged
to the domain message log in the /var/opt/SUNWSMS/adm/[A-R]/messages file.
Mar 27 14:57:36 2002 sc0 dsmd[1246]-B(): [2516 55278088712478 ERR
EventHandler.cc 126] Domain stop has been detected in domain B
Mar 27 14:57:36 2002 sc0 dsmd[1246]-B(): [2525 55278436694370 NOTICE
SysControl.cc 2149] Taking hardware configuration dump. Dump file:
-D/var/opt/SUNWSMS/SMS1.2/adm/B/dump/dsmd.dstop.020327.1457.36
This issue has been root caused to a bug in the AXQ 6.0 ASIC.
Corrective action was made available in manufacturing via ECO# WO_23311
by dash rolling FRU part number 501-5179 to -17 on April 01, 2002.
Corrective action was made available in Enterprise Services via
LEAP# 1962.B on April 29, 2002.
For more detailed information about this problem please reference FIN I0822-1.
Sun Legal approved Customer Letter can be located at;
http://sdpsweb.EBay/FIN_FCO/FCO/FCO_A0192-1_Dir/CustomerLetter.ps
CUSTOMER LIST: Reference the following URL for a list of affected customer
shipments;
http://sdpsweb.ebay/FIN_FCO/FCO/FCO_A0192-1_Dir/F15Kcust.sdc
Note: To view document click on the above URL, then save to your local
disk using your Netscape 'file' button and select 'save as', then
open file locally using StarOffice.
PLANNED IMPLEMENTION COMPLETION DATE: October 31, 2002
IMPLEMENTATION:
---
| X | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| | UPON FAILURE
---
REPLACEMENT TIME ESTIMATE: 6 hours
SPECIAL CONSIDERATION:
The below link to a Sun Alert has a "Restricted" Distribution. Please
print
and use this Sun Alert in addition to, or in place of, the customer letter.
Communicate to your *affected* customers only. Typically, Sun Alerts have a
wider distribution on Contract and Free SunSolve, but the Sun Alert program
has been enhanced to include what is known as "Targeted Sun Alerts" for
affected customers only.
http://sdpsweb.EBay/FIN_FCO/FCO/FCO_A0192-1_Dir/44242_public.html
Note: If you have questions please contact the Sun Alert Program Office.
Ref; http://sunalert.ebay/progorg.html
CORRECTIVE ACTION :
All swap activities should be directed to the following Enterprise Services
timezone representatives to ensure proper prioritization with the Global
Prioritization Committee (GPC);
EMEA: Richard Porter
AMER: Gary Replogle
APAC: Kam-Weng Goh
The following is a list of GPC Global Sales Organization timezone
representatives;
AMER (US): Jeff Barteld
AMER (INTL): Kerry Roller
EMEA: Jon Ireland
APAC: Peter Chadford
Proactively replace expanders 501-5179-16 (or below) with 501-5179-17
(or above).
Tag all returned boards with "FCO A0192-1" and return via Overnight
Freight.
COMMENTS:
BILLING TYPE:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
--------------------------------------------------------------------------
Implementation Footnote:
________________________
i) In case of Mandatory FCOs, Enterprise Services will attempt to contact
all known customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, Enterprise Services mission critical
support teams will initiate proactive swap efforts for their respective
accounts, as required.
iii) For Replace upon Failure FCOs, Enterprise Services partners will implement
the necessary corrective actions as and when they are required.
--------------------------------------------------------------------------
All released FINs and FCOs can be accessed using your favorite network
browser as follows:
SunWeb Access:
______________
* Access the top level URL of http://sdpsweb.EBay/FIN_FCO/
* From there, select the appropriate link to query or browse the FIN and
FCO Homepage collections.
SunSolve Online Access:
_______________________
* Access the SunSolve Online URL at http://sunsolve.Central/
* From there, select the appropriate link to browse the FIN or FCO index.
Internet Access:
_______________
* Access the top level URL of https://infoserver.Sun.COM
--------------------------------------------------------------------------
General:
________
Send questions or comments to finfco-manager@sdpsweb.EBay
---------------------------------------------------------------------------
Copyright (c) 1997-2003 Sun Microsystems, Inc.