Document fcos/A0198-1
FCO #: A0198-1
SYNOPSIS: Sun Fire 15K system domains containing SunSwift PCI SCSI/ethernet
combo adapters, may encounter SCSI errors
DATE: Jun/05/2002
KEYWORDS: Sun Fire 15K system domains containing SunSwift PCI SCSI/ethernet
combo adapters, may encounter SCSI errors
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
SYNOPSIS: Sun Fire 15K system domains containing SunSwift PCI
SCSI/ethernet combo adapters, may encounter SCSI errors.
Sun Alert: No
TOP FIN/FCO REPORT: No
PRODUCT_REFERENCE: Sun Fire 15K / SunSwift PCI
PRODUCT CATEGORY: Server / System Component
PRODUCT AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- F15K - Sun Fire 15K -
X-Options Affected:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
X1032A Sun Fire 15K - Single-Ended/Wide 5015656067xxx
SCSI SunSwift PCI
AFFECTED PARTS:
Part Number Description Model
----------- ----------- -----
501-5656-05 Single-Ended Ultra/Wide SCSI PCI -
REFERENCES:
WWStopShip: P001-20037.A1
ECO: WO_24292
PROBLEM DESCRIPTION:
During heavy disk usage,Sun Fire 15K domains containing SunSwift
PCI SCSI/ethernet combo adapters, also known as Fresh Choice,
may encounter SCSI errors.
Here is a sample error:
ht52ba scsi: WARNING:
/pci@7d,700000/pci@1/SUNW,isptwo@4 (isp3):
ht52ba Target 1 reducing transfer rate
ht52ba scsi: WARNING:
/pci@7d,700000/pci@1/SUNW,isptwo@4/sd@1,0 (sd46):
ht52ba Error for Command: write(10)
Error Level: Retryable
ht52ba scsi: Requested Block: 11879806
Error Block:
11879806
ht52ba scsi: Vendor: SEAGATE
Serial Number:
0150KPBJ5W
ht52ba scsi: Sense Key: Aborted Command
ht52ba scsi: ASC: 0x47 (scsi parity error),
ASCQ: 0x0, FRU: 0x3
Affected SunSwift PCI adapters have a beginning date code of 0203
and serial numbers starting with 5015656067xxx. The date code and
serial number can only be determined by a visual inspection of the
adapter.
Manufacturing Operations purged all suspect adapters before any
were shipped in systems via Stop Ship Purge P001-20037.A1.
However, there is some potential that a small number may have
made their way in to FRU stock locations and shipped via xoptions
(If the sample error message above is encountered) the domain containing
the (X)1032A SunSwift PCI adapters will generate write errors for the
target device. These errors are retryable and generate "reducing
transfer rate" messages in the domain's /var/adm/message.log.
Root cause determined a UCC terminator component on the board was
generating excessive noise, which led to these SCSI errors.
Corrective Action was made available via ECO W0_24292 on June 04, 2002
by releasing part number 501-5727-03.
PLANNED IMPLEMENTION COMPLETION DATE: July 08, 2003
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
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| X | UPON FAILURE
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REPLACEMENT TIME ESTIMATE: 0.5 hours
SPECIAL CONSIDERATION:
CORRECTIVE ACTION:
The chance of this problem occurring is very small. However, if
F15K domains containing SunSwift PCI SCSI adapters experience
SCSI performance issues, including "reducing transfer rate"
error messages, the (X)1032A adapter should be examined for the
following:
1. P/N 501-5656-05
2. Date Code starting from 0203
3. Beginning serial number of 5015656067xxx
If the 3 conditions above are true, replace with Single-Ended
Ultra/Wide SCSI (SunSwift PCI) p/n 501-5727-03.
The system should be checked for the presence of any such device. From
any login session into an F15K domain issue the following command:
# prtconf |grep isp
SUNW,isptwo, instance #0 <<<< one adapter present
COMMENTS:
BILLING TYPE:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
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Implementation Footnote:
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i) In case of Mandatory FCOs, Enterprise Services will attempt to contact
all known customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, Enterprise Services mission critical
support teams will initiate proactive swap efforts for their respective
accounts, as required.
iii) For Replace upon Failure FCOs, Enterprise Services partners will implement
the necessary corrective actions as and when they are required.
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General:
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