Document fins/I0375-2
FIN #: I0375-2
SYNOPSIS: Incomplete E10K DMRT form would impact repair cycle
DATE: Feb/06/01
KEYWORDS: Incomplete E10K DMRT form would impact repair cycle
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)
SYNOPSIS: Missing/Incomplete E10000 DMRT (Defective Material Return
Tag) and Error log files are Impacting the Repair Cycle.
TOP FIN/FCO REPORT: No
PRODUCT_REFERENCE: E10K DMRT Tag and Error Log file submission
PRODUCT CATEGORY: Server / Documentation
PRODUCTS AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected
------- ---------
- E10000 - Ultra Enterprise 10000 -
X-Options Affected
------------------
- - - - -
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -----
501-4840-01 BSD/E10000 -
501-4365-50 ECB ASSY FAN CENTERPLANE -
501-5278-01 ECB ASSY SYSTEM STARFIRE -
501-4830-02 ECB ASSY E10K PCI I/O W/5V -
501-4778-02 ECB ASSY E10K RISER W/5V -
501-4777-01 ECB ASSY E10K RISER W/3.3V -
501-4345-55 ECB ASSY SET CONTROL TESTED -
501-4346-51 ASSY CNTRPLN SUPPORT TESTED -
501-4347-51 ECB ASSY SYSTEM E10K -
501-4351-04 ECB ASSY MEMORY MODULE TESTED -
501-4478-01 ECB ASSY I/O MODULE E10K TSTED -
501-4776-01 ECB ASSY MEMORY MODULE TESTED -
501-4786-03 ECB ASSY SYSTEM E10K TESTED -
501-4903-02 ECB ASSY SYSTEM E10K TESTED -
501-5240-03 ECB ASSY SYSTEM STARFIRE+ TSTD -
501-5693-04 ECB ASSY SYSTEM STARFIRE+ ECC TSD -
501-4348-61 ECB ASSY SET CNTRPLNE TESTED -
501-5494-01 ASSY ECB SET CONT TESTED STARFIRE+ -
501-5279-01 ECB ASSY SYSTEM STARFIRE+ TSTD -
501-4349-50 ASSY I/O MODULE SBUS TESTED -
501-4839-02 ECB ASSY SET CONTROL E10000 -
540-3065-03 FAN TRAY ASSY E10K -
540-3409-02 FAN TRAY ASSY E10K -
300-1336-26 POWER SUPPLY 48VDC -
300-1368-02 POWER SUPPLY 48VDC AC/DC HOT PLG -
300-1430-03 POWER SUPPLY A135 48VDC 1750W -
540-3062-06 ASSY AC INPUT MODULE E10K -
540-3441-03 ASSY AC INPUT MODULE E10K -
540-4508-01 ASSY AC INPUT MODULE E10K -
540-3060-13 ASSY PRIMARY POWER SHELF -
540-3069-14 ASSY PRIMARY POWER SHELF -
540-3067-01 ASSY REMOTE POWER CONTROL MODULE E10K -
540-3066-04 FRU ASSY CIRCUIT BRKR DC DISTR -
540-3426-01 ASSY REMOTE POWER CONTROL MODULE E10K -
540-3440-01 ASSY REMOTE POWER CONTROL MODULE E10K -
REFERENCES:
FIN: I0326-1 - missing failure info. impacting repair cycle
URL: http://bops.West.Sun.COM/Starfire/Quality/index.shtml
PROBLEM DESCRIPTION:
From FIN I0375-1;
-----------------
The DMRT (Defection Material Return Tag) continues to be received
incomplete and missing required critical information in a number of
field returns. In addition, the error log files, which are to be
submitted to the E10K.RMA@oregon.west.sun.com email alias, are missing
in a number of field returns.
It is essential that all E10000 support Engineers completely fill out
all sections of the DMRT including the lower section of page two
specific to the E10K product and submit the error log files via email
to the E10K.RMA@oregon.west.sun.com.
Failure to do so may result in incorrect diagnosis or a decision to
scrap the FRU unnecessarily.
In the case of a FRU received with an old Defective Tag and Field
Information Form, both the Defective Tag and the paper FIF form need to
be completely filled out and returned with the part. Again, the error
files should be sent to the E10K.RMA@oregon.west.sun.com email alias.
Additionally, Manufacturing/Repair requests that the NEW ESD bag
provided with the good replacement part be used to return the defective
parts. Many units are still being returned in used, torn or otherwise
unsealed ESD bags. Failure to return the FRU in the correct ESD bag
and packaging may also result in unnecessary scrapping of parts.
Update for FIN I0375-2;
-----------------------
In this -2, the following are the updates to FINI0375-1;
1) The following part numbers were added to the existing parts in the
PART NUMBERS AFFECTED section;
. 501-4778-02 - ECB ASSY E10K RISER W/5V
. 501-4777-01 - ECB ASSY E10K RISER W/3.3V
. 501-5693-04 - ECB ASSY SYSTEM STARFIRE+ ECC TSD
. 501-5494-01 - ASSY ECB SET CONT TESTED STARFIRE+
. 300-1368-02 - POWER SUPPLY 48VDC AC/DC HOT PLG
. 300-1430-03 - POWER SUPPLY A135 48VDC 1750W
. 540-4508-01 - ASSY AC INPUT MODULE E10K
2) The Problem Description reinforces message that the field needs to
follow Enterprise Services return procedure relative to the E10K
FRUs.
3) The Problem Description contains an update relative to changes in
the DMRT form adding a page 2 specific to the E10K.
4) The Corrective Action has an update in the return procedure
relative to the new DMRT form.
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| X | REACTIVE (As Required)
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CORRECTIVE ACTION:
An Authorized Enterprise Field Service Representative may avoid the
above mentioned problems by following the recommendations as shown
below.
The required procedures for returning Enterprise 10000 FRUs are as
follows:
E10000 FRU RETURN PROCEDURE:
The SSE must complete EITHER 1A OR 1B and then complete steps 2 and 3.
The SSE must -
1A. For a part received with a new DMRT tag, manually complete the
entire DMRT tag including page 2 and the section at the bottom
of page 2 specific to E10K product.
OR
1B. For a part received with an old DMRT tag with a paper FIF form,
completely fill out the DMRT tag and paper FIF form and return
with the product.
If the E10000 Failure Information Form is not present, a new one can
be obtained by printing one from:
http://bops.West.Sun.COM/Starfire/Quality/index.shtml
2. Deposit the FRU into the NEW ESD bag, seal it and place in the
original packaging and return it via the standard Logistics route.
3. Ensure that the required ARBstop files are emailed to
the correct location.
Email ARBstop files to - E10K.RMA@oregon.west.sun.com
NOTE: If you have questions in reference to ANY of the E10000 FRU return
procedures, please send them to:
E10000 FRU related questions: E10K.RMA@oregon.west.sun.com
COMMENTS:
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Implementation Footnote:
________________________
i) In case of MANDATORY FINs, Enterprise Services will attempt to contact
all affected customers to recommend implementation of the FIN.
ii) For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical sup-
port teams will recommend implementation of the FIN (to their respective
accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the need
arises.
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Supporting Documents:
---------------------
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