Document fins/I0386-1
FIN #: I0386-1
SYNOPSIS: Ultra 5/10 systems may encounter errors when booting from SCSI
devices attached to Dual Ultra SCSI PCI cards.
DATE: Apr/21/98
KEYWORDS: Ultra 5/10 systems may encounter errors when booting from SCSI
devices attached to Dual Ultra SCSI PCI cards.
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)
SYNOPSIS: Ultra 5 and 10 systems may encounter errors when booting
from SCSI devices attached to Dual Ultra SCSI PCI cards.
TOP FIN/FCO REPORT: Yes
PRODUCT_REFERENCE: OBP firmware
PRODUCT CATEGORY: Desktop / System CPU Firmware
PRODUCTS AFFECTED:
Mkt_ID Description
------ -----------
A21-UFE1Z9S-64AG Sun Enterprise Ultra 5S
A21-UFE1Z9S-128CG Sun Enterprise Ultra 5S
A21-UFE1Z9S-256CG Sun Enterprise Ultra 5S
A21-UFE1A9J-64AG Sun Enterprise Ultra 5
A21-UFE1A9J-128AG Sun Enterprise Ultra 5
A21-UFE1A9J-128CG Sun Enterprise Ultra 5
A21-UFE1A9J-256CG Sun Enterprise Ultra 5
A22-UEA1Z9S-64AG Sun Enterprise Ultra 10S
A22-UEA1Z9S-128CG Sun Enterprise Ultra 10S
A22-UEA1Z9S-256CG Sun Enterprise Ultra 10S
A22-UEA1Z9S-512CG Sun Enterprise Ultra 10S
A22-UEA1A9J-64AG Sun Enterprise Ultra 10
A22-UEA1A9J-128CG Sun Enterprise Ultra 10
A22-UEA1A9J-256CG Sun Enterprise Ultra 10
A22-UEA1A9J-512CG Sun Enterprise Ultra 10
A22-UEA1A9K-64AG Sun Enterprise Ultra 10
A22-UEA1A9K-128C Sun Enterprise Ultra 10
A22-UEA1A9K-256CG Sun Enterprise Ultra 10
A22-UEA1A9K-512CG Sun Enterprise Ultra 10
A22-UEA1A9L-64AG Sun Enterprise Ultra 10
A22-UEA1A9L-128CG Sun Enterprise Ultra 10
A22-UEA1A9L-256CG Sun Enterprise Ultra 10
A22-UEA1A9L-512CG Sun Enterprise Ultra 10
A22-UEA1A9Q-128CG Sun Enterprise Ultra 10
A22-UEA1A9Q-256CG Sun Enterprise Ultra 10
A22-UEA1A9Q-512CG Sun Enterprise Ultra 10
X6540A Dual single-ended UltraSCSI disk controller PCI
X6541A Dual differential UltraSCSI controller PCI
PART NUMBERS AFFECTED:
Part Number Description
----------- -----------
F375-0009-06 Motherboard, Ultra 5/10
F375-0005-01 DUAL,SGL,ULTASCSI,876,PCI
F375-0006-01 DUAL DIFFNTL,ULTASCSI,PCI
REFERENCES:
o SMCC Product Marketing Product Update Bulletin dated 26 Feb 98
o Sun Enterprise Ultra 10S: Just the Facts, 1/98; SunWIN Token 76789
o Unreleased (Pending) FCO # A0128-1
o Sun Ultra 5/10 Service Manual, 805-0423-10
o Sun Ultra 5/10 Product Note, 805-3647-10
PROBLEM DESCRIPTION:
There has been a problem reported on Sun Ultra Enterprise 5S and Ultra
Enterprise 10S systems. The problem occurs when attempting to boot from
a SCSI device that is supported by either of the following PCI Ultra SCSI
cards:
F375-0005-01 DUAL,SGL,ULTASCSI,876,PCI
F375-0006-01 DUAL DIFFNTL,ULTASCSI,PCI
The new version of Sun Ultra SCSI PCI cards, shown above, may not be
recognized in Ultra Enterprise 5, 10, 30 and 60 workstations and workgroup
servers.
The root cause of the problem is that Sun's supplier changed the Subsystem
Vendor ID and Subsystem Device ID numbers on the cards. Therefore, Sun's
OBP system firmware does not recognize the card(s).
Previous versions of cards worked properly prior to the new Ultra SCSI PCI
card being sold. It is not clear whether the new versions of the Sun
branded Ultra SCSI PCI cards can be easily identified in the field.
The new Ultra SCSI PCI cards were shipped during Q4 calendar year 1997 and
Q1 calendar year 1998.
CORRECTIVE ACTION:
Customers and Field Service Representatives that encounter problems booting
SCSI from devices interfaced to Ultra SCSI PCI cards (X6540A or X6541A) may
implement any one of the recommended procedures listed below to resolve the
above stated problem.
1. This temporary work around is entered on the Ultra 5/10 system work-
station or workgroup server console:
a. At the ok prompt do the following:
ok nvedit \ puts the user in nvramrc editor
0: dev /builtin-drivers
1: alias pci1000,1000 pci1000,3
2: device-end
3: probe-all install-console banner
<Ctrl-C to exit>
ok nvstore
ok setenv use-nvramrc? true
ok reset-all
2. OR Install Patch ID# 
106121 or greater, which contains OBP firmware
rev. 3.11 v9 now availible on SunSolve, to resolve the above stated issue.
Making sure to follow the "Special Install Instructions" of the
patch
README file.
COMMENTS:
An emergency ECO is in process to release new OPB code, 3.11 v9 and to
release a Ultra 5/10 mother board change to the video circuit which is
not related to the Ultra SCSI PCI card issue.
SMCC Operations will phase in the revised systems at the beginning of Q4FY98.
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