Document fins/I0415-1
FIN #: I0415-1
SYNOPSIS: Some Copies of the Solaris 2.5.1 HW11/97 CD Will Not Boot On Ultra 5
and Ultra 10 Systems.
DATE: Aug/07/98
KEYWORDS: Some Copies of the Solaris 2.5.1 HW11/97 CD Will Not Boot On Ultra 5
and Ultra 10 Systems.
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)
SYNOPSIS: Some Copies of the Solaris 2.5.1 Hardware 11/97 CD Will Not
Boot on Ultra 5 and Ultra 10 Systems.
TOP FIN/FCO REPORT: Yes
PRODUCT_REFERENCE: Faulty CDROM (media)
PRODUCT CATEGORY: Software / Solaris
PRODUCTS AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected
----------------
- A21 All Ultra 5 -
- A22 All Ultra 10 -
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -----
704-5949-10 Solaris 2.5.1 Hardware 11/97 -
SFCHS2S0280A Solaris 2.5.1 Desktop Media Kit -
SFAFWSCL1000AA Solaris 2.5.1 Nov97 Server MEDIA/DOCS -
REFERENCES:
WW StopShip: WW001#3528
PROBLEM DESCRIPTION:
Ultra 5 and Ultra 10 systems which use the 24x Lucky Goldstar CDROM
drive may fail to boot a Solaris 2.5.1 HW 11/97 CDROM (media). A
typical error message displayed on an Ultra 5 or Ultra 10 console
during an attempt to boot from an affected Solaris 2.5.1 Hardware
11/97 CDROM may be as follows:
NOTICE: hs_findhsvol:bread:error=[5]
hsfs mount failed, trying ufs....
mount:/devices/pci@1f,0/pci!1,1/ide@3/atapicd@2,0:a is not fs type
Bad /usr
Type: hsfs,Path:/devices -------/atapicd@2,0:a
Upon further investigation, the root cause of this problem was traced
back to a fault with one of the systems that Sun vendor 'Imation' used
to manufacture the Solaris 2.5.1 Hardware 11/97 CDROM (media).
The only way to identify the suspect Solaris 2.5.1 Hardware 11/97 CDROM
is to read the CD's center plastic ring. The inner plastic ring on the
CDs that have been identified to have problems booting from Ultra 5 and
Ultra 10 systems have the following information imprinted on the inner
ring:
Made by Imation CR76321D 971119
*NOTE: The Solaris 2.5.1 HW 11/97 CD will work fine on all other
platforms.
As a result of the above stated problem, stop ship WW001#3528 has been
issued and inventory is now being replaced with new CDs that have been
tested and verified.
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| X | REACTIVE (As Required)
---
CORRECTIVE ACTION:
In order to determine if the media is actually affected you must read
the inner plastic ring of the Solaris 2.5.1 HW 11/97 CD. If you have
the following information on that center ring then, you should have the
CD replaced:
Made by Imation CR76321D 971119
Solaris 2.5.1 HW 11/97 CDs that are NOT affected by the Ultra 5/Ultra 10
boot problem can be identified by verifying the impression on the inner
ring of the CD which reads:
Made by Imation NR76321A 971117
COMMENTS:
It was determined that this problem was limited to NAFO distribution
and should not effect any other GEO's. Also, this problem can only be
reproduced on the Ultra 5 and 10 systems that use the 24X Lucky Goldstar
CD-ROM drive.
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Implementation Footnote:
________________________
i) In case of MANDATORY FINs, Enterprise Services will attempt to contact
all affected customers to recommend implementation of the FIN.
ii) For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical sup-
port teams will recommend implementation of the FIN (to their respective
accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the need
arises.
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