Document fins/I0440-1
FIN #: I0440-1
SYNOPSIS: RM6.1.1 with StorEdge A1000, A3000 or A3500 may experience status
check problems.
DATE: Oct/29/98
KEYWORDS: RM6.1.1 with StorEdge A1000, A3000 or A3500 may experience status
check problems.
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)
SYNOPSIS: RM6.1.1 with StorEdge A1000, A3000 or A3500 may experience
status check problems.
TOP FIN/FCO REPORT: Yes
PRODUCT_REFERENCE: Raid Firmware
PRODUCT CATEGORY: Storage / Software / Unbundled
PRODUCTS AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected
----------------
- A14 - Ultra 2 -
- A21 - Ultra 5 -
- A22 - Ultra 10 -
- A16 - Ultra 30 -
- A23 - Ultra 60 -
- E250 - Ultra Enterprise 250 -
- E450 - Ultra Enterprise 450 -
- E3000 - Ultra Enterprise 3000 -
- E3500 - Ultra Enterprise 3500 -
- E4000 - Ultra Enterprise 4000 -
- E4500 - Ultra Enterprise 4500 -
- E5000 - Ultra Enterprise 5000 -
- E5500 - Ultra Enterprise 5500 -
- E6000 - Ultra Enterprise 6000 -
- E6500 - Ultra Enterprise 6500 -
- E10000 - Ultra Enterprise 10000 -
X-Options Affected
------------------
X6532A - - A3000 15*4.2GB/7200 FWSCSI -
X6533A - - A3000 35*4.2GB/7200 FWSCSI -
X6534A - - A3000 15*9.1GB/7200 FWSCSI -
X6535A - - A3000 35*9.1GB/7200 FWSCSI -
SG-ARY131A-16GR5 - - 16GB STOREDGE A1000 RACK -
SG-ARY133A-36GR5 - - 36GB STOREDGE A1000 RACK -
SG-ARY135A-72GR5 - - 72GB STOREDGE A1000 RACK -
SG-XARY122A-16G - - 16GB STOREDGE A1000 -
SG-XARY122A-50G - - 50GB STOREDGE A1000 -
SG-XARY124A-109G - - 109GB STOREDGE A1000 -
SG-XARY124A-36G - - 36GB STOREDGE A1000 -
SG-XARY126A-144G - - 144GB STOREDGE A1000 -
SG-XARY126A-72G - - 72GB STOREDGE A1000 -
SG-XARY131A-16G - - 16GB STOREDGE A1000 FOR RACK -
SG-XARY133A-36G - - 36GB STOREDGE A1000 FOR RACK -
SG-XARY135A-72G - - 72GB STOREDGE A1000 FOR RACK -
SG-ARY350A-90G - - A3500 W/2 CONT.,5 TRAYS,9GB DR -
SG-ARY351A-180G - - A3500 W/2 CONT.,5 TRAYS,18GBDR -
SG-ARY352A-180G - - A3500 W/4 CONT.,7 TRAYS,9GB DR -
SG-ARY353A-360G - - A3500 W/4 CONT.,7 TRAYS,18GBDR -
SG-XARY350A-545G - - A3500 2 CONT/5 TRAYS/9GB -
SG-XARY350A-90G - - A3500 2 CONT/5 TRAYS/9GB -
SG-XARY351A-180G - - A3500 2 CONT/5 TRAYS/18GB -
SG-XARY352A-180G - - A3500 4 CONT/7 TRAYS/9GB -
SG-XARY352A-763G - - A3500 W/4 CONT/7 TRAYS/9GB -
SG-XARY353A-360G - - A3500 2 CONT/7 TRAYS/18GB -
SG-XARY354A-1635G - - A3500 3 CONT/15 TRAYS/9GB -
SG-XARY355A-2160G - - A3500 3 CONT/15 TRAYS/18GB -
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -----
798-0522-0X RAID Manager 6.1.1 -
REFERENCES:
BugId: 4164090, 4153015, 4094014, 4023075
PatchId: 
106513
MANUAL: 805-4057-11 Sun StorEdge RAID Manager 6.1.1 User's Guide
MANUAL: 805-3656-11 Sun StorEdge RAID Manager 6.1.1 Release Notes
MANUAL: 805-4058-11 Sun StorEdge RAID Manager 6.1.1 Installation
and Support Guide for Solaris
PROBLEM DESCRIPTION:
The following bugIds have been filed against the Raid Firmware of
RAID Manager 6.1.1 under the conditions described below:
1. BugId# 4164090, Status GUI application encounters an unrecoverable
error.
Summary: The RM6.1.1 status window will show the progress of recon-
struction and will eventually encounter an error from which
it never recovers.
Sample error message shown below:
"An Error Occurred While Obtaining LUN information"
Once this error is encountered, the application must be restarted.
2. BugId# 4153015, RM6.1.1 didn't display temperature warning status
when temp fault LED turns on.
Summary: When an A1000 controller board reaches 45 degrees C the amber
temperature fault LED on the controller board is activated.
However, RM6.1.1 does not detect or display a temperature
warning message on the host.
3. BugId# 4094014, RM6.1.1 hardware error A000 after power cycling A1000.
Summary: The following error messages appear on the console after power-
ing down an A1000(s) connected to a host system.
* Actual error message will vary slightly.
Oct 19 11:36:32 raid: AEN event Host=a62a Ctrl=1T72732472 Dev=c2t0d1s0
Oct 19 11:36:32 raid: ASC=A0 ASCQ=00 FRU=00 LUN=01 LUN Stat=00
Oct 19 11:36:32 raid: Sense=700006000000009800000000A000000000000000984
00000000000000000000000000000800000082C000000000000000000000000000B0531
37323733323437322020202020208205020000010000000000000000000000000502000
00000000000000000000000000500000000000000000000000000000000000000000000
00000000000000000000000000000563131313939372F30323333333200000000000000
4. BugId# 4023075 Health check does not detect battery failure & cache
not turned off.
Summary: RM6.1.1 Health Check does not detect battery failure or battery
not present condition. The problem can be reproduced by running
Health Check while the battery cable internal to the battery FRU
is not plugged in. Health Check does not detect the battery FRU
failure. At the 10 minute interval controller polling time, the
battery failure will be detected and write cache will be turned
off automatically. But an un-recoverable write will be reported
in the RAID Manager message log.
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| X | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| | REACTIVE (As Required)
---
CORRECTIVE ACTION:
The above mentioned problems and bugIds in reference to RAID Manager
6.1.1, A1000, A3000 and the A3500 can be corrected or avoided by
installing:
Patch-ID# 106513 or greater
Keywords: A1000 Dilbert Temperature Battery rm6 health_check
Synopsis: RAID Manager 6.1.1: Fixes RM6.1.1 status check problems
NOTE: Be sure to follow ALL patch installation instructions carefully.
COMMENTS:
The patch upgrades the RAID controller firmware on A1000, A3000, and
A3500 to 02.05.02.14. Please see the patch README file for specific
bug fixes. This firmware must be run with the FCS version of RAID
Manager v. RM6.01.01.11
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Implementation Footnote:
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i) In case of MANDATORY FINs, Enterprise Services will attempt to contact
all affected customers to recommend implementation of the FIN.
ii) For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical sup-
port teams will recommend implementation of the FIN (to their respective
accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the need
arises.
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