Document fins/I0494-1

FIN #: I0494-1

SYNOPSIS: Clarification of patches needed to operate E10000 System Boards.

DATE: May/19/99

KEYWORDS: Clarification of patches needed to operate E10000 System Boards.


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        - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)



SYNOPSIS:    Clarification of patches needed to operate E10000 System 
             Boards.


TOP FIN/FCO REPORT: Yes 

PRODUCT_REFERENCE:  E10000 System Brd Patches                     
                                                              
PRODUCT CATEGORY:   Server / System Board

PRODUCTS AFFECTED: 
 
Mkt_ID   Platform   Model     Description             Serial Number
------   --------   -----     -----------             -------------
Systems Affected
----------------

E10000   E10000     E10000-X  Enterprise 10000 Server         -

X-Options Affected
------------------

E10000-SW-SSP-3.1   -     -   System Service Processor 3.1    -
E10000-SW-SSP-3.0   -     -   System Service Processor 3.0    -
2761A		    -     -   Enterprise 10000 System Board    -
2760A	 	    -     -   Enterprise 10000 System Board   -


PART NUMBERS AFFECTED:

Part Number   Description   Model
-----------   -----------   -----
501-4903-01	E10000 System Board
501-5240-01	E10000 System Board


REFERENCES: 

FIN: FIN #: I0464-1
PatchId: 106465 (or higher) for SSP 3.1
	 104846 (or higher) for SSP 3.0
	 105683 (or higher) for SSP 3.1

        
PROBLEM DESCRIPTION: 


To date, there have been several reported cases in reference to which
patches to install on an Enterprise 10000 Server in relation to it's
System Board type, CPU Module speed and the SSP version.

This FIN is provided in an attempt to reduce confusion in the field by
providing a mandatory patch matrix for the Enterprise 10000 Server
based upon the system's System Board type, CPU Module speed, and the 
SSP version.


IMPLEMENTATION:
 
 
         ---
        |   |   MANDATORY (Fully Pro-Active)
         ---    
         
  
         ---
        | X |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        |   |   REACTIVE (As Required)
         ---


        
CORRECTIVE ACTION:



The installation of the following patches are now MANDATORY for SSP 
version 3.0 and SSP version 3.1.

To install the correct patches based on the SSP version, System Board,  
and Processor Speed, use the Mandatory Patch Matrix provided below:

	
   System Board	 	 SSP 3.0	 SSP 3.1
-------------------	---------	---------
2760 w/ 250/336 Mhz	   -- (1)          -- (1)

2761 w/ 250/336 Mhz	104846	105683
 					106465

2761 w/ 400 Mhz		  N/A (2)	105683
 					106465
 					106019
--------------------------------------------------
(1) - Recommended patches still apply although not 
      required to support board/cpu mix.
(2) - Requires upgrade to SSP3.1

  
COMMENTS: 


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Implementation Footnote:
________________________

i)   In case of MANDATORY FINs, Enterprise Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
        
ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 


iii) For REACTIVE FINs, Enterprise Services will implement the FIN as   
     the need arises.

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