Document fins/I0592-1
FIN #: I0592-1
SYNOPSIS: StorEdge SRC/P RAID controller with fw version SM02
DATE: Oct/03/00
KEYWORDS: StorEdge SRC/P RAID controller with fw version SM02
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)
SYNOPSIS: Numerous error conditions may result from using the StorEdge
SRC/P RAID controller with Firmware Version SM02.
TOP FIN/FCO REPORT: Yes
PRODUCT_REFERENCE: StorEdge SRC/P RAID Controller
PRODUCT CATEGORY: Storage / SW Admin
PRODUCTS AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected
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- A25 ALL Enterprise 450 -
- A26 ALL Enterprise 250 -
- E450 ALL Ultra Enterprise 450 -
- A34 ALL Enterprise 220R -
- A33 ALL Enterprise 420R -
X-Options Affected
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X6542A - - Sun StorEdge SRC/P Intelligent SCSI RAID Controller -
X6602A - - Sun StorEdge SRC/P 8-bay RAID Storage Option for the E450 -
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -----
375-0078-01 SRC/P Intelligent SCSI RAID Controller -
375-0078-02 SRC/P Intelligent SCSI RAID Controller -
REFERENCES:
PatchId: 
109700 for Solaris 2.6
109701 for Solaris 7
ESC: 523608 523607
WW StopShip: WSS200#13483
Doc: 805-6767-11: Sun StorEdge SRC/P Intelligent SCSI RAID
Controller Release Notes
PROBLEM DESCRIPTION:
All currently installed StorEdge SRC/P Intelligent SCSI RAID
Controllers with firmware version SM02 MUST be upgraded to new firmware
version SMEA with an available patch. This includes all controller
cards shipped prior to September 2000. Boards shipped since September
2000 will contain the upgraded firmware and do not need to be patched.
Over 200 bugs have been filed against this PCI board. Some of the
reported problems are severe in nature, causing unpredictable results
under extreme load conditions and could possibly affect the proper
operation of the affected systems. The patch must be installed on all
affected systems even if no problems have been experienced by the
customer. The problem descriptions may be found in the relevant bug
reports which are listed in the patch README file. These can be found
online at:
http://sunsolve.sun.com.
The following systems with an SRC/P Intelligent SCSI RAID Controller,
P/N 375-0078-01 or 375-0078-02, are affected:
Enterprise 250, Option X6542A
Enterprise 450, Option X6542A, X6602A
No firmware update is required for SRC/P controllers shipped after
September 2000. To determine whether or not a controller has the
correct version of firmware, run "dptutil -L all" from the host system.
In addition, the /var/adm/messages file on the host system will contain
a message like this after the driver and firmware update:
SUN 64-bit I2O HBA Driver:1.B5
DPT PM3755U2B FW: SMEA
NVRAM "SUN V1.5"
The required patches are:
109700 for Solaris 2.6
109701 for Solaris 7
These patches contain updates to SRC/P utilities, a new device driver,
and a new firmware image (SMEA) which must be installed on the SRC/P
Intelligent SCSI RAID Controller. The patch README provides instructions
for installing the new firmware.
The patches will provide these versions of firmware and software:
Firmware: 375SMEA.ima.
SRC/P driver: 1.B5.
dputil: 2.0V.
Storage Manager application: 2.0U.
A stop ship condition has existed for this controller board from
November 1999 until September 2000. Backlogged orders will begin
shipping with the new firmware in mid-September 2000 and general
availability will begin in Q2FY01. The new controllers do not
need to be patched.
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| X | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| | REACTIVE (As Required)
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CORRECTIVE ACTION:
Enterprise Services Field Service Engineers can avoid the many
documented problems by installing one of the patches shown below
for the SRC/P Controller in an Enterprise 250/450 system.
109700 SunOS 5.6: SRC/P Mandatory Maintenance Update Patch I
109701 SunOS 5.7: SRC/P Mandatory Maintenance Update Patch I
Please follow the procedures in the README files to install these patches
which are available at the Sunsolve web site,
http://sunsolve.sun.com
The README's also contain instructions for extracting updated versions
of the SRC/P Controller documentation.
COMMENTS:
All of the latest information on the SRC/P product and the
latest product news can be found at the internal OneStop site:
http://onestop.eng/storage/srcpraid.shtml
The SRC/P RAID Controller Maintenance Update II is planned for
Q4CY00. It will contain new support for Solaris 8 and improved
diagnostic functions. All additional maintenance that is available,
up to the time of release, will also be included.
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Implementation Footnote:
i) In case of MANDATORY FINs, Enterprise Services will attempt to
contact all affected customers to recommend implementation of
the FIN.
ii) For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical
support teams will recommend implementation of the FIN (to their
respective accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the
need arises.
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All released FINs and FCOs can be accessed using your favorite network
browser as follows:
SunWeb Access:
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* Access the top level URL of http://sdpsweb.ebay/FIN_FCO/
* From there, select the appropriate link to query or browse the FIN and
FCO Homepage collections.
SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.Corp/
* From there, select the appropriate link to browse the FIN or FCO index.
Supporting Documents:
---------------------
* Supporting documents for FIN/FCOs can be found on Edist. Edist can be
accessed internally at the following URL: http://edist.corp/.
* From there, follow the hyperlink path of "Enterprise Services Documenta-
tion" and click on "FIN & FCO attachments", then choose the
appropriate
folder, FIN or FCO. This will display supporting directories/files for
FINs or FCOs.
Internet Access:
----------------
* Access the top level URL of https://infoserver.Sun.COM
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General:
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* Send questions or comments to finfco-manager@Sun.COM
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