Document fins/I0645-1
FIN #: I0645-1
SYNOPSIS: Seagate Disk Drives support configuration
DATE: 01/30/01
KEYWORDS: Seagate Disk Drives support configuration
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)
SYNOPSIS: Seagate ST318304FC (18Gb) and ST336704FC (36Gb) disk drives
are not usable without the sf driver patch for Solaris 2.5.1,
2.6 and 7.
TOP FIN/FCO REPORT: Yes
PRODUCT_REFERENCE: Seagate Disk Drives
PRODUCT CATEGORY: Storage / Disk
PRODUCTS AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected
----------------
- E3500 ALL Ultra Enterprises 3500 -
X-Options Affected
------------------
- A5200 ALL StorEdge 5200 Array -
- T3 ALL StorEdge T3 Array -
X6720A - - FC-AL 18.2GB 10kRPM 1" DISK -
X6728A - - FC-AL HOT SWAP 18.2GB 10K-RPM -
X6724A - - OPT INT DISK 36.4GB/10K FCAL -
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -----
540-4191-01 DRV,ASY,18G10K,1"FC,W/SPUD&PLT -
540-4440-01 ASSY,18GB,10K,1"FC,LP,W/SLED -
540-4673-01 DR ASY,18G10K1"FC,SPD&PLT,V2.0 -
540-4525-01 DRV,ASSY,36GB,10K,1"FC,W/SPD&P -
540-4367-01 ASSY,36GB,10K,1"FC,LP,W/SLED -
REFERENCES:
BugId: 4173215
PatchId: 
105310 105356 105357 105375 107469
ESC: 528117 528348 528827
PROBLEM DESCRIPTION:
Seagate ST318304FC and ST336704FC drives will not boot and will not be
recognized by host systems running Solaris 2.5.1, 2.6, and early
versions of 7 (prior to 11/99) without the correct version of the
sf driver patch being installed.
These new generation drives were released as second source 18GB and 36GB
FCAL disk drives. These drives are meant to be interchangeable with older
generation Seagate drives. The FRU part number for the old and new drives
is the same.
FRU Capacity Old Drive New Drive
======== ====== ========== ==========
540-4191-02 18Gb ST318203FC ST318304FC
540-4440-01 18Gb ST318203FC ST318304FC
540-4673-01 18Gb ST318203FC ST318304FC
540-4192-01 36Gb ST136403FC ST336704FC
540-4367-01 36Gb ST136403FC ST336704FC
Because these new version disk drives are now being supplied as FRU's,
there is the possibility that they may be installed in systems which
do not have the correct sf driver support. In this case, they will not
be recognized by the operating system.
The following versions of Solaris will experience this problem:
2.5.1, 2.6, 7 (before 11/99). Solaris 7 11/99 and Solaris 8 are NOT affected.
The problem with these new Seagate drives is that they return sense data
with a length which is not recognized by earlier versions of the sf device
driver. This results in a "Lost Frame (write)" message and "SCSI
transport
failed: reason 'incomplete'". There is no data loss, but the disk drive
is not recognized by the OS and any attempts to write a label to the disk
produce an error.
The problem has been solved by modifying the sf device driver. The fix is
available in the following patches:
Solaris 2.5.1 105310 or later
Solaris 2.6 105375 or later
Solaris 7 107469 or later
The appropriate patch should be installed on the system boot disk. If the
disk being replaced is the boot disk, a workaround is available to allow
installation of the OS and the sf driver patch. See the Corrective Action
section.
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| X | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| | REACTIVE (As Required)
---
CORRECTIVE ACTION:
An Authorized Enterprise Field Service Representative may avoid the
above mentioned problems by following the recommendations as shown
below.
A. When installing one of the new Seagate ST318304FC or ST336704F drives as
a NON-BOOT disk, apply the appropriate sf driver patch to the OS. This
will allow the drive to be recognized and to operate normally.
Solaris 2.5.1 105310 or later
Solaris 2.6 105375 or later (requires 105356-xx 105357-xx)
Solaris 7 107469 or later
Solaris 7-11/99 No patch needed
Solaris 8 No patch needed
B. When installing one of the new Seagate ST318304FC or ST336704F
drives as the BOOT disk, follow the workaround procedure for
Solaris 2.5.1 or Solaris 2.6 below. There is no workaround for
Solaris 7. This OS must be upgraded to Solaris 7-11/99 or later
in order for these drives to be used as the boot disk.
Workaround Procedure for Solaris 2.5.1
======================================
This procedure will enable 2.5.1 Hardware: 11/97 to be installed onto
ST318304FC or ST336704FC drives. It requires the use of OECD 02/2000
(P/N 704-7076-10) and 2.5.1 Hardware: 11/97 CD's and the availability
of patch 105310 (or later), either from a CD or from a host
connected to the network.
1) Load OECD 02/2000 and from OBP:
ok boot cdrom
2) Proceed through OECD 02/2000 installation as follows:
Would you like to use this installer? [y,n,?] y
The default root disk is /dev/dsk/c0t4d0.
The Solaris installer needs to format
/dev/dsk/c0t4d0 to install Solaris.
WARNING: ALL INFORMATION ON THE DISK WILL BE ERASED!
Do you want to format /dev/dsk/c0t4d0? [y,n,?,q] n
The following disks were found on your system.
1) /dev/dsk/c0t4d0
2) /dev/dsk/c0t5d0
3) /dev/dsk/c0t6d0
4) /dev/dsk/c0t7d0
q) Quit
Select a disk to place the Solaris installer software, or
select q) to exit the installer.
WARNING: ALL INFORMATION ON THE DISK WILL BE ERASED!
Please make a selection. > 3
Enter a swap partition size between 320Mb and 17269Mb, default = 512Mb [?]
You have selected /dev/dsk/c0t6d0 with a swap size of 512
to be used by the Solaris installer.
WARNING: ALL INFORMATION ON THE DISK WILL BE ERASED!
Is this OK [y,n,?,q] y
The Solaris installer will use disk partition, /dev/dsk/c0t6d0s1.
After files are copied, the system will automatically reboot, and
installation will continue.
Please Wait...
Copying mini-root to local disk....done.
Copying platform specific files....done.
Preparing to reboot and continue installation.
syncing file systems... done
rebooting...
Resetting...
Software Power ON
Clock board TOD does not match TOD on any IO board.
Clock board TOD does not match TOD on any IO board.
5-slot Sun Enterprise E3500, No Keyboard
OpenBoot 3.2.26, 1024 MB memory installed, Serial #9619378.
Copyright 2000 Sun Microsystems, Inc. All rights reserved
Ethernet address 8:0:20:92:c7:b2, Host ID: 8092c7b2.
*** As the banner comes up issue a break (Stop-A) to get back to OBP.***
3) At OBP, boot the disk device you were going to install onto
but choose partition b with boot options -s:
ok boot /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@w21000020378963b8,0:b -s
Boot device: /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@w21000020378963b8,0:b
File and args: -s
SunOS Release 5.7 Version Generic_106541-08 [UNIX(R) System V Release 4.0]
Copyright (c) 1983-1999, Sun Microsystems, Inc.
<Boot Messages Deleted>
INIT: SINGLE USER MODE
# df -k
Filesystem kbytes used avail capacity Mounted on
/tmp 972224 184 972040 1% /tmp
/proc 0 0 0 0% /proc
/tmp/devices 972224 184 972040 1% /devices
/tmp/dev 972224 184 972040 1% /dev
/devices/sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@w21000020378963b8,0:b
494235 289217 155595 66% /
fd 0 0 0 0% /dev/fd
4) Remount / to be writable:
# mount -o remount,rw /
# mount
/tmp on /tmp read/write/setuid on Mon Jan 8 16:45:07 2001
/proc on /proc read/write/setuid on Mon Jan 8 16:45:07 2001
/devices on /tmp/devices read/write/setuid on Mon Jan 8 16:45:07 2001
/dev on /tmp/dev read/write/setuid on Mon Jan 8 16:45:07 2001
/dev/fd on fd read/write/setuid on Mon Jan 8 16:45:07 2001
/ on /devices/sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@w21000020378963b8,0:b
read/write/setuid/largefiles on Mon Jan 8 16:45:44 2001
5) Set up TERM environment variable to allow vi editing.
6) Modify /sbin/run_install to stop system rebooting
before correct sf driver patch can be loaded:
# cd /sbin
# vi run_install
...
fi
reboot -q > /dev/null <--- Comment this line out
exec /bin/sh <--- Add this line
exit 0
else
while true;
do
exec sh
done
#
7) Issue CTRL-D to continue installation process:
# ^D
INIT: New run level: 2
syslog service starting.
8) Complete installation questions:
Welcome to the Web Start Solaris Command Line installation!
The following questions will gather information about this system.
This information will be used to configure:
Network
Name Service
Date and Time
Root Password
Power Management
<Press Return to continue>
Please enter a host name, which identifies this system on the network.
The name must be unique within the domain in which it resides;
creating a duplicate host name will cause problems on the network after
you install Solaris.
... <DETAILS REMOVED>
Enter 'y' to apply these values and proceed to the next stage of the
installation, or 'n' to return to the beginning and make changes (y/n): y
Solaris Web Start will now gather information to install software for
Solaris.
Please wait while initial values are loaded...
Available operating environments:
1. Solaris 2.5.1 Hardware: 11/97
2. Solaris 2.6 5/98
Select the number corresponding to the operating environment you would
like to install [1]: 1
You have selected:
Solaris OS: Solaris 2.5.1 Hardware: 11/97
Enter 'y' if this is correct, or 'n' if it is incorrect: y
Please insert the Solaris 2.5.1 Hardware: 11/97 CD.
<Press Return after the CD has been inserted>
9) Insert 2.5.1 Hardware: 11/97 CD and continue installation:
Reading CD for Solaris 2.5.1 Hardware: 11/97...
Please wait while the system is initializing...
To install basic Solaris products into their default directory locations,
select Default Install.
Custom install provides a choice of which Solaris products to install.
For each product, it also provides an option to further customize the
products install.
Types of install available:
1. Default Install
2. Custom Install
Select the number corresponding to the type of install you would like
[1]: 2
... <DETAILS REMOVED>
File System operations:
1. Print the current partition table
2. Modify a disk's partition table
3. Done
Select the number corresponding to a file system operation, or 'Done' to
proceed with the install [3]:
The following items will be installed:
Solaris OS: Solaris 2.5.1 Hardware: 11/97
System Locale: English (United States) ( en_US )
Solaris Software Group: Entire Solaris Software Group
Enter 'y' to accept these values and start the installation, or 'n' to
return to the beginning and make changes (y/n): y
Installing...
Installing Solaris software group
|-1%------------25%------------50%------------75%------------100%|
Installing Additional Software
|-1%------------25%------------50%------------75%------------100%|
Installation details:
Product Result More Info
1. Solaris 2.5.1 Hardware: 11/97 Installed Available
2. Additional Software Installed Available
3. Done
Enter the number corresponding to the desired selection for more
information, or Done to continue [3]:
The system needs to reboot to complete installation.
<Press Return to reboot>
10) As instructed press <Return>. NO reboot will be undertaken
and you will be able to install the relevant sf patch.
#
#
# df -k
Filesystem kbytes used avail capacity Mounted on
/tmp 977384 3720 973664 1% /tmp
/proc 0 0 0 0% /proc
/tmp/devices 977384 3720 973664 1% /devices
/tmp/dev 977384 3720 973664 1% /dev
fd 0 0 0 0% /dev/fd
/devices/sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@w21000020378963b8,0:b
962571 289221 615596 32% /
/dev/dsk/c0t6d0s0 570023 260305 252716 51% /a
/dev/dsk/c0t6d0s7 15805887 9 15647820 1% /a/export/home
11) Obtain the following patch from another host on the network
through ftp <IP Address> or from a CD:
# ./105310-14/installpatch -R /a ./105310-14
WARNING: /usr/sbin/patchadd is being used to install this patch.
Checking installed patches...
Verifying sufficient filesystem capacity (dry run method)...
Installing patch packages...
Patch number 105310 has been successfully installed.
See /a/var/sadm/patch/105310-14/log for details
Patch packages installed:
SUNWluxal
SUNWluxdv
SUNWluxop
12) To complete installation issue a reboot:
# reboot
13) At this stage you should bring all of the patches on the
system up-to-date as would be undertaken for a normal install.
Reboot the system after patch installation was successfully completed.
--------------- End 2.5.1 Workaround ---------------------
Workaround Procedure for Solaris 2.6
======================================================================
The workaround for Solaris 2.6 is the same as for 2.5.1, except:
1) Use the 2.6-5/98 CD instead of the 2.5.1-11/97 CD.
2) Three 2.6 patches are required to be loaded at Step 11. Install in
this order: 105356, 105357 and 105375.
Use 'patchadd' to install the patches instead of 'installpatch'.
Example: # /a/usr/sbin/patchadd -R /a ./105357-02
-------------- End 2.6 Workaround -------------------------
COMMENTS:
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Implementation Footnote:
i) In case of MANDATORY FINs, Enterprise Services will attempt to
contact all affected customers to recommend implementation of
the FIN.
ii) For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical
support teams will recommend implementation of the FIN (to their
respective accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the
need arises.
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All released FINs and FCOs can be accessed using your favorite network
browser as follows:
SunWeb Access:
--------------
* Access the top level URL of http://sdpsweb.ebay/FIN_FCO/
* From there, select the appropriate link to query or browse the FIN and
FCO Homepage collections.
SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.Corp/
* From there, select the appropriate link to browse the FIN or FCO index.
Supporting Documents:
---------------------
* Supporting documents for FIN/FCOs can be found on Edist. Edist can be
accessed internally at the following URL: http://edist.corp/.
* From there, follow the hyperlink path of "Enterprise Services Documenta-
tion" and click on "FIN & FCO attachments", then choose the
appropriate
folder, FIN or FCO. This will display supporting directories/files for
FINs or FCOs.
Internet Access:
----------------
* Access the top level URL of https://infoserver.Sun.COM
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