Document fins/I0681-1
FIN #: I0681-1
SYNOPSIS: Payflex smart card problem with Sun Ray server S/W 1.0 or 1.1
DATE: Jun/12/01
KEYWORDS: Payflex smart card problem with Sun Ray server S/W 1.0 or 1.1
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)
SYNOPSIS: If using Sun Ray server S/W 1.0 or 1.1, the hotdesking with
Payflex smart cards will not be recognized.
SunAlert: No
TOP FIN/FCO REPORT: No
PRODUCT_REFERENCE: Sun Ray Server Software 1.0/1.1
PRODUCT CATEGORY: Server / Service
PRODUCTS AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected
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- Sun Ray - Sun Ray 1, 100, 150 -
X-Options Affected
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x1403A - - Payflex Smart Card w/ art -
x1404A - - Payflex Smart Card Blank -
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -----
595-5763-01 Payflex Smart Card w/ art -
595-5764-01 Payflex Smart Card Blank -
REFERENCES:
BugId: 4355989 - Sun Ray firmware does not recognize new type MicroPayflex
and Payflex cards.
PatchId: 
109127 - Sun Ray Enterprise Server version 1.1 Update Patch.
108303 - Sun Ray Enterprise Server version 1.0 Update Patch.
PROBLEM DESCRIPTION:
Users will not be able to utilize the Hotdesking feature of Sun Ray
systems shipped prior to October 2000 with newer type Payflex and
MicroPayflex smart cards if the systems are running Sun Ray Server
software 1.0 or 1.1. Hotdesking is the feature that allows users to
access their desktop sessions from any Sun Ray appliance within their
workgroup. The newer Payflex and MicroPayflex cards will not initiate
a user session, although users may still login without the smart card.
When the user inserts one of the new smart cards into the slot, the
"Unrecognized Card" icon will be displayed and the user will not be
able to access any Sun Ray sessions.
Newer MicroPayflex and Payflex cards identify themselves to the system
differently than the older cards. They utilize a new encoding format.
New code has been written into the Sun Ray Server Software to recognize
the new cards. The Sun Ray firmware must be updated via a patch to allow
it to recognize the new cards.
The version of MicroPayflex card which was originally supported was EOLed by
the card manufacturer. The Sun Ray engineering group has added a fix to the
software to support the new MicroPayflex card and the Payflex card.
Sun Ray Server Software version 1.2 and any subsequent versions will contain
the fix for this problem. Users who wish to continue to use Sun Ray Server
Software 1.0 or 1.1 can download patch ID 108303 or 109127.
IMPLEMENTATION:
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| | MANDATORY (Fully Pro-Active)
---
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| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
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| X | REACTIVE (As Required)
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CORRECTIVE ACTION:
The following recommendation is provided as a guideline for authorized
Enterprise Services Field Representatives who may encounter the above
mentioned problem:
For customers who need the hotdesking with payflex smart card on Sun Ray
Servers, please perform the following guideline:
1) Obtain the applicable patches from the following website:
A) For Sun Ray Server Software 1.0 users, install patchId# 108303.
OR
B) For Sun Ray Server Software 1.1 users, install patchId# 109127.
COMMENTS:
None
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Implementation Footnote:
i) In case of MANDATORY FINs, Enterprise Services will attempt to
contact all affected customers to recommend implementation of
the FIN.
ii) For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical
support teams will recommend implementation of the FIN (to their
respective accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the
need arises.
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