Document fins/I0686-1
FIN #: I0686-1
SYNOPSIS: 21" Monitor problem when using with Sun Ray 1
DATE: Jun/21/01
KEYWORDS: 21" Monitor problem when using with Sun Ray 1
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)
SYNOPSIS: If a Sun 21" Premium Monitor is used with SunRay 1 (380-0428-01),
the monitor may experience moire effect in the displayed video.
SunAlert: No
TOP FIN/FCO REPORT: No
PRODUCT_REFERENCE: 21-inch Premium Monitor
PRODUCT CATEGORY: Display / Monitor
PRODUCTS AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected
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- Sun Ray 1 - Sun Ray 1 -
X-Options Affected
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X471A - - BAE VIDEO CONNECTOR 13W3F/HD15 -
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -----
380-0428-01 ASSY BAE CORONA -
530-2917-01 15HDM/13W3F Video Adapter 24" -
365-1383-01 21" Premium Color Monitor Huricane
365-1384-01 21" Premium Color Monitor Logoless Version
365-1385-01 21" Premium Color Monitor Southern Hemisphere Version
365-1386-01 21" Premium Color Monitor Korea Version
365-1399-01 21" FD Premium Color Monitor Century
365-1400-01 21" FD Premium Color Monitor Logoless Version
365-1401-01 21" FD Premium Color Monitor Southern Hemisphere
REFERENCES:
FIN: I0641-1
ECO: WO_20893
MANUAL: 875-1844-01 - Reference Users Manual.
875-1859-01 - Reference Users Manual.
PROBLEM DESCRIPTION:
A customer using a Sun 21" Premium Monitor with a reworked SunRay 1
(380-0428-01) may experience vertical distortion lines or shadows in
the displayed video when viewed against a white backdrop such as with
an open shelltool window. Exact numbers of 21" monitors that were
affected by this problem in not known at this time.
This effect is known as "moire" and can be corrected by the customer
using the monitor's simple on-screen menu controls to cancel out the
distortion.
The problem occurs when the 380-0299 (Corona) units are returned for
rework to the 380-0428 part number. The repair vendor does the video
filter rework at the same time they are fixing the power supply problem.
Unfortunately, Sun has provided our repair vendor a wrong capacitor
value for a video rework filter fix involving 6 caps in the SunRay 1.
The supply vendor was using the correct capacitor so there is no issue
with manufacturing shipped SunRay 1 systems, only with repaired FRUs.
The ECO WO_20893 has been approved on May 29, 2001 to replace all the
wrong value capacitors with the right capacitors.
The customer should use cable adapter X471A 13W3 (P/N 530-2917) and
HD15 video connector certified for use on Sunray or a high quality
coax-type HD15 cable to insure proper signal conditions from the
Sunray to the monitor.
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
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| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
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| x | REACTIVE (As Required)
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CORRECTIVE ACTION:
An Authorized Enterprise Field Service Representitive may avoid the
above mentioned problems by following the guideline as shown below.
Customers using a Sun 21" Premium monitor and experiencing a
"moire"
effect should do the following:
Locate the users manual for the monitor displaying the symptom. Check
to see how to enable the "moire cancel" adjustment from the
on-screen
menu. Once enabled, adjust the moire cancel until the distorion is
minimized or disappears completely.
Reference Users Manual:
875-1859-01 Section: Using the Screen on Screen Display - Page 12
875-1859-01 Section: Adjusting the Quality of the Picture (Screen) - Page 11
If this adjustment doesn't correct the moire effect, it may be
necessary to replace the SunRay 1 unit with a 380-0428-02.
COMMENTS:
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Implementation Footnote:
i) In case of MANDATORY FINs, Enterprise Services will attempt to
contact all affected customers to recommend implementation of
the FIN.
ii) For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical
support teams will recommend implementation of the FIN (to their
respective accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the
need arises.
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