Document fins/I0688-1
FIN #: I0688-1
SYNOPSIS: Raid Manager 6.22 has been qualified by SUN QAST to run on Solaris
2.5.1
DATE: Jun/27/01
KEYWORDS: Raid Manager 6.22 has been qualified by SUN QAST to run on Solaris
2.5.1
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)
SYNOPSIS: Raid Manager 6.22 has been qualified by SUN QAST to run on
Solaris 2.5.1.
SunAlert: No
TOP FIN/FCO REPORT: No
PRODUCT_REFERENCE: Raid Manager 6.22 on Solaris 2.5.1
PRODUCT CATEGORY: Storage / Service
PRODUCTS AFFECTED:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected
----------------
- ANYSYS - System Platform Independent -
X-Options Affected
------------------
- A3000 - A3000 Storage Array -
- A3500 - A3500 Storage Array -
- A3500FC - A3500FC Storage Array -
SG-XARY122A-16G - - 16GB STOREDGE A1000 -
SG-XARY122A-50G - - 50GB STOREDGE A1000 -
SG-XARY124A-109G - - 109GB STOREDGE A1000 -
SG-XARY124A-36G - - 36GB STOREDGE A1000 -
SG-XARY126A-144G - - 144GB STOREDGE A1000 -
SG-XARY126A-72G - - 72GB STOREDGE A1000 -
SG-XARY131A-16G - - 16GB STOREDGE A1000 FOR RACK -
SG-XARY133A-36G - - 36GB STOREDGE A1000 FOR RACK -
SG-XARY135A-72G - - 72GB STOREDGE A1000 FOR RACK -
SG-XARY351A-180G - - A3500 1 CONT MOD/5 TRAYS/18GB -
SG-XARY353A-1008G - - A3500 2 CONT/7 TRAYS/18GB -
SG-XARY353A-360G - - A3500 2 CONT/7 TRAYS/18GB -
SG-XARY355A-2160G - - A3500 3 CONT/15 TRAYS/18GB -
SG-XARY360A-545G - - 545-GB A3500 (1X5X9-GB) -
SG-XARY360A-90G - - A3500 1 CONT/5 TRAYS/9GB(10K) -
SG-XARY362A-180G - - A3500 2 CONT/7 TRAYS/9GB(10K) -
SG-XARY362A-763G - - A3500 2 CONT/7 TRAYS/9GB(10K) -
SG-XARY364A-1635G - - A3500 3 CONT/15 TRAYS/9GB(10K) -
SG-XARY366A-72G - - A3500 1 CONT/2 TRAYS/9GB(10K) -
SG-XARY380A-1092G - - 1092-GB A3500 (1x5x18-GB) -
SG-XARY360B-90G - - ASSY,TOP OPT,1X5X9,MIN,9GB,10K -
SG-XARY360B-545G - - ASSY,TOP OPT,1X5X9,MAX,9GB,10K -
SG-XARY362B-180G - - X-OPT,2X7X9,MIN,FCAL,9G10K -
SG-XARY374B-273G - - ASSY,TOP OPT,3X15X9,MIN,9GB,10K -
SG-XARY380B-182G - - X-OPT,FC-SN,1X5X18MIN,18GB10K -
SG-XARY380B-1092G - - ASSY,FC-SNL,1X5X18MAX,18G10K -
SG-XARY382B-364G - - ASSY,FC-SN,2X7X18,MIN,18GB,10K -
SG-XARY384B-546G - - ASSY,FC,3X15X18,MIN,18GB -
SG-XARY381B-364G - - ASSY,FC-SN,1X5X36MIN,36G10K -
SG-XARY381B-1456G - - ASSY,FC-SN,1X5X36MAX,36B10K -
SG-XARY383B-728G - - ASSY,FC-SN,2X7X36MIN,36B10K -
SG-XARY385B-1092G - - ASSY,FC-SN,3X15X36MIN,36B10K -
UG-A3500-FC-545G - - ASSY,TOP OPT,1X5X9,MAX,9GB,10K -
CU-A3500-FC-545G - - ASSY,TOP OPT,1X5X9,MAX,9GB,10K -
UG-A3500FC-182-10K - - FCTY,A3500FC/SCSI,1X5X18MIN,18/10K -
CU-A3500FC-182-10K - - FCTY,A3500FC/SCSI,1X5X18MIN,18/10K -
UG-A3500FC-364-10K - - FCTY,A3500FC/SCSI,2X7X18MIN,18/10K -
CU-A3500FC-364-10K - - FCTY,A3500FC/SCSI,2X7X18MIN,18/10K -
UG-A3500FC-546-10K - - FCTY,A3500FC/SCSI,3X15X18MIN 18G10K -
CU-A3500FC-546-10K - - FCTY,A3500FC/SCSI,3X15X18MIN 18G10K -
UG-A3K-A3500FC - - ASSY,UPGRADE,A3500FC/TABASCO -
UG-A3500-A3500FC - - ASSY,UPGRADE,A3500FC/DILBERT -
X6538A - - X-OPT,A3500FC CONTROLLER -
6538A - - FCTY, CONTROLLER, A3500FC -
X2611A - - OPT INT I/O BD FOR EXX00 -
X2612A - - OPT INT I/O BD EXX00 W/FC-AL -
X2622A - - OPT INT GRAPHICS I/O BD EXX00 -
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -----
825-3869-02 MNL Set, SUN RSM ARRAY 2000 -
798-0188-01 SS, CD ASSY, RAID Manager 6.1 -
798-0522-01 RAID Manager 6.1.1 -
798-0522-02 RAID Manager6.1.1 Update 1 -
798-0522-03 RAID Manager6.1.1 Update 2 -
704-6708-10 CD, SUN STOREDGE RAID Manager6.22 -
REFERENCES:
PatchId: 
108834 - RAID Manager 6.22: generic RM6.22 pre Solaris 8
patch.
URL: http://acts.ebay.sun.com/storage/A3500/RM622/
DOC: 806-7792-13: Sun StorEdge Raid Manager 6.22 Upgrade Guide.
PROBLEM DESCRIPTION:
Where customers having Raid Manager 6.1.1 and Solaris 2.5.1 run into
problems that can only be resolved by upgrading to Raid Manager 6.22,
this FIN highlights the process and procedures to be followed for the
Raid Manager 6.22 upgrade.
Raid Manager 6.22 is the only supported version of software for the
A1000, A3x00 and A3500FC. It was previously not supported on Solaris
2.5.1 which many customers still use. The only way for those customers
running Solaris 2.5.1 and Raid Manager 6.1.1 to get support for Raid
Manager is to upgrade both Raid Manager and Solaris.
RM 6.22 was not tested previously on Solaris 2.5.1 by Sun engineering
until the number of big customers that using RM 6.11 with Solaris 2.5.1
needed to upgrade RM 6.11 to RM 6.22 within same operating
environment. Recently QAST have tested and qualified RM 6.22 under
Solaris 2.5.1 11/97 in order to better support and fulfill our
customers' request.
Sun testing of RM 6.22 on Solaris 2.5.1 was completed successfully
on SCSI A1000, A3x00 and A3500. The latest 108834 patch for RM 6.22
has been tested on Solaris 2.5.1. This means RM 6.22 can be used to
cure Raid Manager problems on Solaris 2.5.1 systems given that the
following procedure is CTE approved: 1) CTE verifies that RM 6.22
fixes the escalated problem 2) The field and the customer should review
the constraint list for RM 6.22 on Solaris 2.5.1 which is available
from CTE.
Functionality restrictions in RM 6.22 under Solaris 2.5.1 - Constraint
List.
+ No fibre channel support exists.
+ No more than 8 LUNs per array can be supported
+ known limitations in the RM 6.1.1u2 release notes such as 1262802
(OBP), 1266503(CDE) and 4080130 (Solaris) still apply when using
RM 6.22 since the cause is outside of Raid Manager software.
There is limited support for RM 6.22 under Solaris 2.5.1. Since this
OS is in EOL status future testing of RM 6.22 on this OS will not be
done. The RM 6.22 release was tested with limited configurations on
Solaris 2.5.1 and can be supported when agreed upon by NWS CTE.
Future releases of Raid Manager 6.22 will not be qualified on Solaris
2.5.1 at SUN. RM6.22 was previously never been qualified on Solaris
2.5.1 at SUN as that release of Solaris is at EOL. RM 6.22.1 is not
qualified on Solaris 2.5.1.
IMPLEMENTATION:
---
| | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| X | REACTIVE (As Required)
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CORRECTIVE ACTION:
An Authorized Enterprise Field Service Representative may avoid the
above mentioned problems by following the recommendations as shown
below.
Please perform the following guideline as needed:
If a customer running Raid Manager 6.1.1 on Solaris 2.5.1 runs into
a problem without any available fix and possibly fixed in Raid Manager
6.22, it is necessary to get CTE approval to verify that Raid Manager
6.22 fixes the escalated problem.
If upgrading to Raid Manager 6.22 on a Solaris 2.5.1 system, Please
refer to Sun StorEdge Raid Manager 6.22 Upgrade Guide, 806-7792-13, in
the following URL which contains the step-by-step upgrading procedure.
The document also contains precautions of Upgrade Restrictions, Upgrade
Conditions, Steps to prepare before the upgrade, Setting the System Up
for the Upgrade, and the Upgrade procedure for both the Host Software
and the Module Firmware.
http://acts.ebay.sun.com/storage/A3500/RM622/
NOTE: When following the procedure, make sure this requires a
maintenance window of three to five hours of system downtime,
depending on the host boot time and the number of modules to
be upgraded.
COMMENTS:
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Implementation Footnote:
i) In case of MANDATORY FINs, Enterprise Services will attempt to
contact all affected customers to recommend implementation of
the FIN.
ii) For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical
support teams will recommend implementation of the FIN (to their
respective accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the
need arises.
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All released FINs and FCOs can be accessed using your favorite network
browser as follows:
SunWeb Access:
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* Access the top level URL of http://sdpsweb.ebay/FIN_FCO/
* From there, select the appropriate link to query or browse the FIN and
FCO Homepage collections.
SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.Corp/
* From there, select the appropriate link to browse the FIN or FCO index.
Supporting Documents:
---------------------
* Supporting documents for FIN/FCOs can be found on Edist. Edist can be
accessed internally at the following URL: http://edist.corp/.
* From there, follow the hyperlink path of "Enterprise Services Documenta-
tion" and click on "FIN & FCO attachments", then choose the
appropriate
folder, FIN or FCO. This will display supporting directories/files for
FINs or FCOs.
Internet Access:
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* Access the top level URL of https://infoserver.Sun.COM
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General:
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* Send questions or comments to finfco-manager@Sun.COM
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