Document fins/I0751-1
FIN #: I0751-1
SYNOPSIS: The SANSurfer GUI doesn't allow logins after November 25, 2001,
disabling normal SAN management activities
DATE: Dec/13/01
KEYWORDS: The SANSurfer GUI doesn't allow logins after November 25, 2001,
disabling normal SAN management activities
---------------------------------------------------------------------
- Sun Proprietary/Confidential: Internal Use Only -
---------------------------------------------------------------------
FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)
SYNOPSIS: The SANSurfer GUI doesn't allow logins after November 25, 2001,
disabling normal SAN management activities.
Sun Alert: Yes
TOP FIN/FCO REPORT: Yes
PRODUCT_REFERENCE: SANSurfer GUI
PRODUCT CATEGORY: Storage / SW Admin
PRODUCTS AFFECTED:
Systems Affected
----------------
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- ANYSYS - System Platform Independent -
X-Options Affected
------------------
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
X6746A - - Mamba and Python 8 Port -
SG-XSW16-32P - - Mamba and Python 16 Port -
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -----
595-5800-01 X-Opt 16 Port -
595-5816-01 X-Opt 8 Port -
370-4276-02 16 Port Switch Python -
370-4035-02 8 Port Switch Mamba -
370-4035-03 8 Port Switch Python -
540-4372-02 8 Port Switch Assy -
540-4751-01 16 Port Switch Assy -
REFERENCES:
BugId: 4531181 - GUI no longer allows login.
4533214 - Patch 
110696 README should address bug 4531181
fix only.
PatchId: 110696 - SANSurfer fiber channel administration esm_smgr.
PROBLEM DESCRIPTION:
User logins to a freshly installed SANSurfer GUI on November 25, 2001
or later may fail. The login for a pre-installed GUI might also fail
after that date if no changes have been made to the user account. When
customers are unable to login to the SANSurfer application, then the
immediate impact is that they will not be able to use any SAN
management utilities. The SANSurfer software is used to manage Storage
Area Networks (SAN's) which use the StorEdge Network FC Switch-8 and
Switch-16 fibre switches.
Here is the failure message which displays on the console:
"Login Failed" - Login Failure as user expires on 11/25/01.
It is expected that there will be a limited number of customers who
experience this problem. This is due to the fact that many users
change their SANSurfer password from the default value. By setting a
new password, the expiration date for the user account is set to the
default of 2019. However, users who have not changed their password
prior to November 25, 2001, will not be able to login.
The Switch GUI has a file (app.dat) which holds the information for
user accounts, including the account expiration date. The GUI also
stores the default information in a second location and this
information is the one which the user sees on the screen. The problem
exists because the default expiration date for the user's account is
not the same in the app.dat file and the second location in the GUI.
The difficulty in identifying this issue during product testing was due
to the fact that any changes in the user's account followed by an
'Apply' would mask the issue. If the tester first checked for the
password and then for the expiration date, he would not encounter this
issue.
Sun Engineering has resolved this SANSurfer login problem and the fix
is available via Patch 110696. The next release of the SANSurfer
software CD will also incorporate this fix.
IMPLEMENTATION:
---
| | MANDATORY (Fully Proactive)
---
---
| X | CONTROLLED PROACTIVE (per Sun Geo Plan)
---
---
| | REACTIVE (As Required)
---
CORRECTIVE ACTION:
The following recommendation is provided as a guideline for authorized
Enterprise Services Field Representatives who may encounter the above
mentioned problem.
Please adhere to the following guideline:
. Install SANSurfer Patch 110696 on the host where the SANSurfer
software resides. The patch will be available through Sun Solve
on Dec 19, 2001.
COMMENTS:
None
============================================================================
Implementation Footnote:
i) In case of MANDATORY FINs, Enterprise Services will attempt to
contact all affected customers to recommend implementation of
the FIN.
ii) For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical
support teams will recommend implementation of the FIN (to their
respective accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the
need arises.
---------------------------------------------------------------------------
-
All released FINs and FCOs can be accessed using your favorite network
browser as follows:
SunWeb Access:
--------------
* Access the top level URL of http://sdpsweb.ebay/FIN_FCO/
* From there, select the appropriate link to query or browse the FIN and
FCO Homepage collections.
SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.Corp/
* From there, select the appropriate link to browse the FIN or FCO index.
Supporting Documents:
---------------------
* Supporting documents for FIN/FCOs can be found on Edist. Edist can be
accessed internally at the following URL: http://edist.corp/.
* From there, follow the hyperlink path of "Enterprise Services Documenta-
tion" and click on "FIN & FCO attachments", then choose the
appropriate
folder, FIN or FCO. This will display supporting directories/files for
FINs or FCOs.
Internet Access:
----------------
* Access the top level URL of https://infoserver.Sun.COM
--------------------------------------------------------------------------
General:
--------
* Send questions or comments to finfco-manager@Sun.COM
--------------------------------------------------------------------------
Copyright (c) 1997-2003 Sun Microsystems, Inc.