Document fins/I0872-1
FIN #: I0872-1
SYNOPSIS: New 20.1GB disk drive is being released in a limited number of Sun
Blade 100 systems
DATE: Sep/04/02
KEYWORDS: New 20.1GB disk drive is being released in a limited number of Sun
Blade 100 systems
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)
SYNOPSIS: New 20.1GB disk drive is being released in a limited number
of Sun Blade 100 systems.
SunAlert: No
TOP FIN/FCO REPORT: No
PRODUCT_REFERENCE: Sun Blade 100
PRODUCT CATEGORY: Desktop / Service
PRODUCTS AFFECTED:
Systems Affected:
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Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- A36 ALL Sun Blade 100 -
X-Options Affected:
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Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- - - - -
PART NUMBERS AFFECTED:
Part Number Description Model
----------- ----------- -----
370-5520-01 HDD 20.1GB ATA-66(Rwkd) Seagate-ASPEN/ST320414A
REFERENCES:
ECO: WO_24151
WO_24165
FCO: A0202-1
Manual: 806-3416-10: Sun Blade 100 Service Manual
URL: http://docs.sun.com/source/806-3416-10/chap7.htm#10307
PROBLEM DESCRIPTION:
A limited number of 20.1GB hard disk drives with a new part number are
being shipped in Sun Blade 100 systems beginning in August 2002.
Systems with the new drive, P/N 370-5520-01, will only ship to the
Americas GEO. There is no impact to customers, but Field Support needs
to be aware of the service plan for this drive.
Approximately 4600 of these 20.1GB drives will ship in Sun Blade 100
systems. They will be labeled as P/N 370-5520-01 and will also be
labeled with "Discard Upon Failure". This drive is not available as a
FRU or an X-Option.
In an effort to consume excess disk drive inventory, Sun Engineering
has reworked and released a limited number of the following:
"HDD,20.1GB(RWKD), ATA-66, P/N 370-5520-01".
See the Corrective Action section for the replacement procedure for
failed disk drives.
NOTE: If disk mirroring is being used please refer to FCO A0202-1
for further instructions.
IMPLEMENTATION:
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| | MANDATORY (Fully Proactive)
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| | CONTROLLED PROACTIVE (per Sun Geo Plan)
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| X | REACTIVE (As Required)
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CORRECTIVE ACTION:
The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above mentioned
problem.
Failed 20.1GB disk drives in Sun Blade 100 systems with P/N 370-5520-01
should be discarded. They should be replaced with FRU P/N
370-4327-xx.
NOTE: If disk mirroring is being used please refer to FCO A0202-1
for further instructions. Reference the Sun Blade 100 Service Manual
for disk replacement instructions.
http://docs.sun.com/source/806-3416-10/chap7.htm#10307
COMMENTS:
None
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Implementation Footnote:
i) In case of MANDATORY FINs, Enterprise Services will attempt to
contact all affected customers to recommend implementation of
the FIN.
ii) For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical
support teams will recommend implementation of the FIN (to their
respective accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the
need arises.
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