Document fins/I0913-1

FIN #: I0913-1

SYNOPSIS: SE9900: available online Microcode information

DATE: Dec/03/02

KEYWORDS: SE9900: available online Microcode information


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- Sun Proprietary/Confidential: Internal Use Only -
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                            FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)



SYNOPSIS: SE9900: available online Microcode information.          
 
   
Sun Alert:          No
                  
TOP FIN/FCO REPORT: No 
 
PRODUCT_REFERENCE:  Sun StorEdge 99x0 Arrays
 
PRODUCT CATEGORY:   Storage / Service 


PRODUCTS AFFECTED:  

Systems Affected
----------------  
Mkt_ID   Platform   Model     Description                  Serial Number
------   --------   -----     -----------                  -------------
  -       Anysys      -       System Platform Independent        - 


X-Options Affected
------------------
Mkt_ID   Platform   Model   Description   		Serial Number	 
------   --------   -----   -----------  		------------- 
  -	  SE9910     ALL    Sun StorEdge 9910 Array 	      -
  -	  SE9960     ALL    Sun StorEdge 9960 Array           -
  -       SE9970     ALL    Sun StorEdge 9970 Array           -
  -       SE9980     ALL    Sun StorEdge 9980 Array           -


PART NUMBERS AFFECTED:

Part Number             Description                 Model
-----------             -----------                 -----
     -                       -                        -


REFERENCES:

URL: http://sejsc.ebay/MC/Microcode.html
     http://se9900.emea/scc/abi/reference9.html
     http://se9900.emea/scc/abi/reference15.html
     http://se9900.emea/scc/abi/reference22.html
     http://se9900.emea/scc/abi/reference23.html
     http://se9900.emea/scc/abi/reference40.html
     http://se9900.emea/templates/postupgrade.html

      
PROBLEM DESCRIPTION:

The StorEdge Joint Support Center (SEJSC) and Global Storage Support
Services (GSSC) have made the following Microcode related resources
available online.  This online information should aid support personnel
in dealing with SE9900 Microcode issues.

For the details of the current Sun supported; GA, RGA, MGA, Microcode 
versions, please see:  

	http://sejsc.ebay/MC/Microcode.html
	
For Microcode release abbreviations, e.g; GA, RGA, MGA, please see:

	http://se9900.emea/scc/abi/reference9.html

For the process to obtain Microcode Upgrade Media (and other HDS software 
media), please see: 

	http://se9900.emea/scc/abi/reference23.html

For SE9900 Microcode Upgrade Best Practices, please see:

 	http://se9900.emea/scc/abi/reference26.html
 
For an explanation of the HDS Microcode numbering scheme, please see:

	http://se9900.emea/scc/abi/reference22.html

For clarification of the Microcode "Config Up" process, please see:

	http://se9900.emea/scc/abi/reference40.html

To provide feedback of Microcode upgrade results, please use:

	http://se9900.emea/templates/postupgrade.html


IMPLEMENTATION:  
 
         ---
        |   |   MANDATORY (Fully Pro-Active)
         ---    
         
  
         ---
        |   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---
         

CORRECTIVE ACTION:

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives to aid in dealing with SE99x0
Microcode issues.

Please refer to the on-line SE9900 Micorcode resources as detailed
above, for information pertaining to SE9900 Microcode, or Microcode 
upgrades.


COMMENTS: 

None. 

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Implementation Footnote:

i)   In case of MANDATORY FINs, Sun Services will attempt to contact   
     all affected customers to recommend implementation of the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Sun Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Sun Services will implement the FIN as the   
     need arises.
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browser as follows:
 
SunWeb Access:
-------------- 
* Access the top level URL of http://sdpsweb.central/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
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SunSolve Online Access:
-----------------------
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Internet Access:
----------------
* Access the top level URL of https://spe.sun.com
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General:
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* Send questions or comments to finfco-manager@Sun.COM
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