SRDB ID   Synopsis   Date
26712   SCSI Transport errors and disks timeout failures on A5x00, T3, Sun Blade 1000, or E3500   10 May 2001

Status Issued

Description

System is getting SCSI Transport errors and disks timeout failures on A5200 disks when using Veritas.

Running Stortools may not isolate failures or provide additional information. A luxadm probe will return no information on drives. A Drive format may also hang and not complete. .

SOLUTION SUMMARY:

This problem is resolved by applying drive firmware patch 109962-04 on the A5200 Storage Device. The issue in this case was specific to the Seagate ST336704FC and Seagate ST318304FC devices only. This firmware patch also resolves several other disk related issues for the A5200.

These disks are also supported in the SunBlade 1000, T3, and E3500. This problem may occur with these products as well, the fix is the same.

INTERNAL SUMMARY:

SUBMITTER: Charles Price PATCH ID: 109962-04 APPLIES TO: Hardware/Ultra Enterprise/Servers/Enterprise 3500, Hardware/Disk Storage Subsystem/StorEdge Disk Array/StorEdge 5200, Storage/Volume Manager, Hardware/Disk Storage Subsystem/StorEdge Disk Array/StorEdge T3, Hardware/Ultra Workstations/Sun Blade 1000 ATTACHMENTS:

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