SRDB ID   Synopsis   Date
44801   Sun Fire[TM] V880: "RSC firmware not responding" error during rsc-config   11 Sep 2002

Status Issued

Description

Output from rsc-config command:

# /usr/platform/SUNW,Sun-Fire-880/rsc/rsc-config
Continue with RSC setup (y|n): y
Set RSC date/time now (y|n|?) [y]: y
Server Hostname [kennedy]:
Edit customer info field (y|n|?) [n]:
Enable RSC Ethernet Interface (y|n|s|?) [n]: y
RSC IP Mode (config|dhcp|?) [dhcp]: config
RSC IP Address []: 192.19.42.70
RSC IP Netmask [255.255.255.0]:
RSC IP Gateway []: 192.19.42.1
Enable RSC Alerts (y|n|s|?) [n]:
Enable RSC Modem Interface (y|n|s|?) [n]:
Enable RSC Serial Port Interface (y|n|s|?) [n]:
Setup RSC User Account (y|n|?) [y]:
Username []: jjg
User Permissions (c,u,a,r|none|?) [cuar]:
--------------------
Verifying Selections
--------------------
General Setup
-------------
Set RSC date now = y
Server Hostname = kennedy
Set Customer Info = n
Is this correct (y|n): y
Ethernet Setup
--------------
IP Mode = config
IP Address = 192.19.42.70
IP Netmask = 255.255.255.0
IP Gateway = 192.19.42.1
Is this correct (y|n): y
Alert Setup
-----------
- Alerts disabled
Is this correct (y|n): y
Modem Setup
-----------
- Modem disabled, ppp disabled
Is this correct (y|n): y
Serial Port Setup
-----------------
- Serial port disabled
Is this correct (y|n): y
User Setup
----------
User Name = jjg
User Permissions = cuar
Is this correct (y|n): y
This script will now update RSC, continue? (y|n): y
Updating flash, this takes a few minutes
rscadm: RSC did not respond during boot initialization
ERROR: during update flash
********************************
SETUP SCRIPT FAILED!
********************************
Please re-run the install script. Make sure you check all
inputs to make sure they are valid.
ERROR: unable to find RSC serial device
********************************
SETUP SCRIPT FAILED!
********************************
Please re-run the install script. Make sure you check all
inputs to make sure they are valid.
rscadm: RSC firmware not responding 
Disabling ethernet interface:
rscadm: RSC firmware not responding
ERROR: during set ip_mode
********************************
SETUP SCRIPT FAILED!
********************************
Please re-run the install script. Make sure you check all
inputs to make sure they are valid.
Disabling RSC alert engine:
rscadm: RSC firmware not responding 
ERROR: during set page_enabled
********************************
SETUP SCRIPT FAILED!
********************************
Please re-run the install script. Make sure you check all
inputs to make sure they are valid.            
SOLUTION SUMMARY:

Solution:

Note: Try solution A. first. If A doesn't work, do solution B.

A. Either reset rsc:

#/usr/platform/SUNW,Sun-Fire-880/rsc/rscadm resetrsc

B. Or reseat the rsc card as follows:

1. Power off the server.

2. Remove the power cords from the power supplies.

3. Wait 15-20 seconds before going to step 4.

4. Remove and reinsert the card.

5. Plug power cords back into power supplies.

6. Power up system.

7. Log in as root and run the command:

#/usr/platform/SUNW,Sun-Fire-880/rsc/rsc-config.

Keywords: V880, rsc-config, firmware, RSC, responding

INTERNAL SUMMARY:

suda.vang@sun.com

SUBMITTER: Suda Vang APPLIES TO: AFO Vertical Team Docs/Hardware, Hardware/Sun Fire /V880 ATTACHMENTS:


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