| SRDB ID | Synopsis | Date | ||
| 45161 | Sun StorEdge[TM] 9900 (99x0 Product line) - cfgadm -al reports unconfigured failed with SE9960 connected | 21 Jun 2002 |
| Status | Issued |
| Description |
The customer has an SE9960 connected in a SAN environment with CHA-1A connected to port #1 on a 16 port QLogic switch and CHA-2A connected to port #1 on another 16 port QLogic switch. Both of the ports are administered as FL ports. As far as the topology on the SE9960 it is as follows:
Fabric: 0N
Connection: FCAL
Here is an excerpt of the capture output that gives the Port Status from each of the 16 port Qlogic switches:
switch1:
************
Port Status
************
Port # Port Type Admin State Oper State Status Loop Mode
------ --------- ----------- ---------- ------ ------- --
1 FL_Port online online logged-in
Devices: 1 Address: 0x00
0xe8
2 SL_Port online offline Not-logged-in
3 F_Port online offline Not-logged-in
4 SL_Port online offline Not-logged-in
5 SL_Port online offline Not-logged-in
6 SL_Port online offline Not-logged-in
7 SL_Port online offline Not-logged-in
8 SL_Port online offline Not-logged-in
9 SL_Port online offline Not-logged-in
10 F_Port online offline Not-logged-in
11 SL_Port online offline Not-logged-in
12 SL_Port online offline Not-logged-in
13 F_Port online offline Not-logged-in
14 FL_Port online online logged-in
Devices: 1 Address: 0x00
0x01
15 FL_Port online online logged-in
Devices: 1 Address: 0x00
0x01
16 FL_Port online online logged-in
Devices: 1 Address: 0x00
0x01
switch2:
************
Port Status
************
Port # Port Type Admin State Oper State Status Loop Mode
------ --------- ----------- ---------- ------ ------- --
1 FL_Port online online logged-in
Devices: 1 Address: 0x00
0xe8
2 SL_Port online offline Not-logged-in
3 F_Port online offline Not-logged-in
4 SL_Port online offline Not-logged-in
5 SL_Port online offline Not-logged-in
6 SL_Port online offline Not-logged-in
7 SL_Port online offline Not-logged-in
8 SL_Port online offline Not-logged-in
9 SL_Port online offline Not-logged-in
10 F_Port online offline Not-logged-in
11 SL_Port online offline Not-logged-in
12 SL_Port online offline Not-logged-in
13 F_Port online offline Not-logged-in
14 FL_Port online online logged-in
Devices: 1 Address: 0x00
0x01
15 FL_Port online online logged-in
Devices: 1 Address: 0x00
0x01
16 FL_Port online online logged-in
Devices: 1 Address: 0x00
0x01
The problem is that when the customer runs a cfgadm -al the output for the devices on CHA-1A show up as unconfigured failed. This is the output of cfgadm:
# cfgadm -al
c14::210000e08b04cb8d unknown connected unconfigured
unknown
c14::210100e08b24f9c6 unknown connected unconfigured
unknown
c14::500060e8027b2f00 unknown connected unconfigured failed
c15 fc-public connected configured
unknown
c15::210000e08b046f81 unknown connected unconfigured
unknown
c15::210000e08b04d9f2 unknown connected unconfigured
unknown
c15::500060e8027b2f10 disk connected configured
unknown
I also had the customer run a cfgadm -c configure and it errored out with the following:
# cfgadm -c configure c14::500060e8027b2f00
cfgadm: insufficient condition
SOLUTION SUMMARY:
To check whether or not the problem was with the SE9960 or not I had the customer move the cabeling from switch1 to switch2. Much to my amazment the problem followed the array and not the switch. After looking at the configuration on the SE9960 I saw that the customer was using SANtinel for security purposes. I had the customer go into the LUN Security window and uncheck "Use Security" and it corrected the problem. The Lun Security window is found on the SVP by going to Install ->Change Configuration ->SCSI I/E Configuration ->SCSI PATH - LDEV Configuration -> Set SCSI Path Parameter - Fibre Channel -> LUN Security
INTERNAL SUMMARY:
Internal Section
Public SRDBs, on occasion, may require Sun-internal information to be included. This section is designated for including such information as:
SUBMITTER: Mike Martinez APPLIES TO: Hardware, Storage, Hardware/Disk Storage Subsystem/StorEdge Disk Array/StorEdge 9900 ATTACHMENTS: